Monmouth Fire Place Center

This company was recommended by a couple of people in my town. I gave a deposit of $2650.00 to the salesman, Dan Byrne Jr. on December 2, 2012. The total cost for the fireplace unit, surround, and installation was $5202.31. Dan said that the company took care of all of the permits and said he would drop the permit applications off at the Avon Borough Office within the next few days. He said he would be able to begin the installation the following week. The gas fireplace arrived at the company in about 10 days, and over the next several weeks his plumber scheduled and then cancelled several appointments to install the fireplace. I began to have doubts about the company and on December 31, 2012, called the Avon Borough Office to see if Dan Byrne, Jr. had applied for the permits. He had not. I shared what the borough had said with him. He said he would submit the permits. I gave him time to make good on his promise. When he still had not submitted the permits by January 18, 2013 (nearly seven weeks after I had given him the deposit), I asked for my money back because he had failed to install the fireplace as agreed. Dan Byrne Jr. said he couldn?t return my money until the company gave him a refund, and that there would be a 25% restocking fee. There was no mention of a restocking fee in the contract or on the web site. When he didn't send me a refund, I contacted the Better Business Bureau and the New Jersey Division of Consumer Affairs. Mr. Byrne has also not responded to inquiries from the Better Business Bureau or the New Jersey Division of Consumer Affairs. He still has a website and has updated it recently with the same address from which the Better Business Bureau had their letter returned. It is now April 3, 2013 and I have still not received my refund. Update: By working with the Department of Consumer Affairs in Freehold, NJ I was able to get a full refund. I it now July 5, 2013.