Arrow Auto Glass

GREAT. FAST, NO PROBLEM, E-RECEIPT.

unknown

unknown

I called and we confirmed the price which was posted on their website to replace my windshield.
We set up an appointment for the next day. The installer would call me in the morning and tell me what time.
I was informed in the morning, that the windshield was not available locally and could we reschedule for the next day -- I did so.
I was called the next morning and informed that it was more difficult to find the part and that the office would call me the next day.
This was their only faux-pax (forgiven).
I waited a few days and called. Very nice (always) on the phone. They looked me up and found the order -- It said it was NA (probably not available). The woman asked me to hold -- one minute later she came back and told me they had the part and asked when I would like to have it installed. We scheduled for today 9/11/2014. I got a call around 8:45 (I was told to expect a call between 8-9 am) and told that he would be at my home between 11-1.
He showed up around 11:30. Fixed the windshield -- very professional. Put everything back onto the windshield (stickers, EasyPass, etc.) Vacuumed the front of the car afterwards. He cleaned the windshield as well.
Finally -- he collected the payment and a receipt was emailed to me.
All very professional. I didn't give an 'A' for price, because I saw a price quote elsewhere for about 10% lower. Of course, Arrow had better reviews -- better safe than sorry!

Windshield was replaced. Driveway replacement was scheduled easily. The technician (Morgan) called to confirm time of arrival and arrived on time. Replacement was completed in less than 1/2 hour. Service was professionally completed. Cost was $150 less than a national service competitor quotation. These guys are great. I highly recommend them.

unknown

We would recommend using them again. Very professional and fast service. Had both windshields replaced in about 1 hour.

I noticed a chip in my leased car's windshield. I called Arrow and spoke to a young woman who took down all my information and also quoted a price for repair. She told me that the technician would call me the next day with an approximate time of arrival at my home. The technician called the next day and gave me a time that he would be here. He was here at that exact time, which, to me, was so important. He repaired the chip and gave me information about how to contact the company if anything else went wrong or if the repair did not work sufficiently. He was on his way within a half hour. He was professional and, above all, worth repeating, he arrived at the time he said he would.