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BROWN'S HEATING, COOLING, PLUMBING & HOME SERVICES

4.7(
113
)
Sink Installation, Garbage Disposal Installation, Pipe Repair,

About us

Brown’s Heating, Cooling, and Plumbing is your go-to resource for expert guidance with anything related to Heating, Cooling or Plumbing! We feel that the more you know about us, the more comfortable and confident you’ll feel having Brown’s on board. It is the mission of Brown’s Heating & Cooling to continue to portray the high values and ethics with which Brownie and Joyce founded this company. We are here to affirm our commitment to our customer – present and future. Each customer is as important as the next, no matter their socio-economic status or personal demeanor. Each employee, whether in the office or in the field, is expected to present themselves with integrity, honesty and friendliness, along with a polite manner toward our customers. We each will appear neat and clean in order to secure the continued confidence and trust of each customer. Going the extra mile and offering that special smile, thank you, or even a good deed for our customers is what sets this company apart from the remainder of the HVAC community. NJ Plumbers Lic 36BI01277900 NJ Master HVAC Lic 9HC00740900 NJ Home Contractors Lic 13VH02217800

Business highlights

Emergency services offered
48 years of experience

Services we offer

AIR DUCT & DRYER VENT CLEANING, AIR PURIFIERS, APPLIANCE HOOK-UPS, BATHROOM & KITCHEN REMODELING, BOILERS, CLEANING & REPAIR, DRAIN CLEANING, GARBAGE DISPOSALS, GAS LINE INSTALLATION, HEATING & AIR CONDITIONING SYSTEMS, HIGH VELOCITY WATER JETTING, HOT WATER HEATERS, HUMIDIFIERS, ICE MAKERS, JACUZZIS, OIL TO GAS CONVERSIONS, RADIANT HEAT, SERVICE AND NEW INSTALLATION., SEWER INSPECTION, SUMP PUMPS, WATER FILTRATION SYSTEMS, WINTERIZING. GENERATOR MAINTENANCE PLANS

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.7113 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
4%
3
2%
2
1%
1
5%
Write a review
Showing 1-25 of 113 reviews
Betty R.
Apr 2024
5.0
Yes, I recommend this pro
Once again, Brown’s came through like the total pros they are. After last week’s heavy rains, my crawlspace flooded (because the sump pump failed) and drowned my furnace. Brown’s put me in touch with New Method Restoration to have the water pumped out. Brown’s then installed a new sump pump that same day and a new furnace the next day. Within 28 hours things were back to normal. As a customer of over 30 years, I cannot overstate how very competent, totally professional, absolutely dependable and completely friendly their office staff and technicians are nor how much confidence I have in them. I cannot recommend them highly enough!
Kevin D.
Aug 2022
1.0
I had an annual contract with Browns for preventative maintenance and for priority if an emergency occurred. Multiple times I was cancelled on the day of the appointment often without any notice. Very unprofessional and the worst customer service that I have ever experienced from a service provider. Very sad for a business that prides itself on being a mom & pop shop that cares for their customers. I cancelled the contract because they never fulfilled their obligations to actually make a visit to ensure that my systems were in proper working order.
Response from

"Thank you for the feedback."

Richard H.
Jan 2022
5.0
Yes, I recommend this pro
They were fine. The price was reasonable
Response from

"Thank you for your review, I sincerely hope we can continue to impress! -Your Brown's Family"

DAVID I.
Apr 2021
5.0
Yes, I recommend this pro
Excellent. Very professional; in and out in 3 hours on a basement water heater. Benn using Brown’s for 30 years
Response from

"Thank you so much for your review! We appreciate all feedback."

Nicole M.
Nov 2020
1.0
$20,000
They never replaced the sump pump. They were recommended by a neighbor who has the same house. They told me my unit was different and would be double the price. My unit is the exactly the same . They charged me $200 to tell me that. I only had them come to be proactive. They are thieves and the plumber had no idea what he was doing.
Response from

"Ms. Magrini: We have reached out to you. There were distinct differences in what you had asked for regarding a sump pump, which increased the estimate and then we did a minor plumbing drain clearing while there as well. I hoped you would have left with a feeling of trust, but I hear you did not. That is something I will work on with my Plumbing Technician, communication. Again, my apologies for not feeling and getting the experience of excellence we always seek to offer our clients."

Marshall F.
Sep 2020
5.0
Yes, I recommend this pro
$8,000
Well, Chris came late to our home on Friday of Labor Day weekend, and after a thorough inspection, put our minds at ease. Brown's technicians are not all as nice or as professional as Chris, but I've come to trust them for my heating and A/C needs.
Response from

"Thank you so much for your review! Glad he was able to but your mind at ease. We are sorry you have had any bad experiences with any of out technicians. Wish you would have reached out to us to inform us of any problems so that we could address them. We appreciate all feedback."

NICHOLAS P.
Jul 2020
5.0
Yes, I recommend this pro
GREAT,CAME ON TIME, CHECK OUT SYSTEM, RECOMMENDED REPLACING AIR FILTERS, DID SO
Response from

"Thank you so much for your review! We appreciate all feedback."

Claudio D.
Dec 2019
1.0
$62,779
Beware!!! Do not do business with this company as they are deceiving and will not stand behind their work! Should something go wrong with the service they provide they will deflect your calls, promise to call back and will not do so. It took me over a month and at least half a dozen calls to get them to refund a part they installed that didn't work. Furthermore, they only refunded a portion of the cost and claimed that $240 was for labor. When confronted, they rationalized the $240 by stating their service people had to come to my residence several times (15 minutes to confirm the part didn't work and another 10 minutes to retrieve the part). When speaking with them they tried to blame me for getting another contractor to complete the work. Will never do business with this unethical and dishonest company again!
Response from

"Hello I was disappointed to hear your feedback. Brown's always stands behind their work and the products we install. We sought to make the repair as soon as the gas to your home was turned back on and to our frustration as well, the part used for the repair was a universal and in this case your heating system did not operate properly with the universal part. We expedited the exact match for your system repair and in this short time you had your system replaced by another company. I apologize for not meeting your expectations. We sincerely look to exceeding expectations for each client. We take all feedback seriously and will take your poor experience with us into better coaching for our team."

Terry K.
Nov 2019
5.0
Yes, I recommend this pro
I needed a certification for a gas fireplace for a CO. Brown's Heating and Cooling was recommended. The cost was so low I had doubts but was pleasantly surprised by the level of expertise and care that their service technician, Dave took. He was personable and polite and showed a good knowledge of the job. Thanks, Dave and thanks to Brown's Heating and Cooling for knowing the importance of good service. I would call them first if I needed an HVAC company!
Response from

"Thank you so much for your review! We appreciate all feedback."

Carol V.
Oct 2019
5.0
Yes, I recommend this pro
I have been working with Brown's Heating and Plumbing for quite a while. They are professionals that can be counted on over and over. They are consistent, competent, courteous, and they never disappoint with respect to honoring their commitments. I highly recommend Brown's for all heating, plumbing and AC needs.
Response from

"Thank you as always for your loyalty and for being a fantastic customer!"

Gary K.
Oct 2019
5.0
Yes, I recommend this pro
$20,000
Very well. Andrew was professional and courteous and he gave good advice.
Richard D.
Oct 2019
5.0
Yes, I recommend this pro
Professional, punctual and on budget.
Elizabeth C.
Aug 2019
5.0
Yes, I recommend this pro
$100,000
i couldn't do it. Was bigger job than I Thought
Jack H.
Aug 2019
5.0
Yes, I recommend this pro
$900,000
Installation crew was caring, neat, and punctual. They worked as a team and completed the attic installation within one day. All the old equipment and debris was removed. They were polite and positive and kept us informed. I used them two weeks later to correct a plumbing leak, and experienced punctual caring service.
Response from

"Thank you for your feedback, it is appreciated and we always want to know where we exceed expectations and at times, miss the mark. All our best!"

Francis L.
Aug 2019
5.0
Yes, I recommend this pro
$17,500
Repair was made promptly and effectively.
Doran B.
Jul 2019
5.0
Yes, I recommend this pro
$197,500
Hired Brown's to do home repairs around the house (damaged trim, new bathroom mirror, etc) and for some minor custom work in my living room (wainscoting). Punctual, professional and top notch in quality. They are not the cheapest, but they are the best value since I did not have to call them back to clean up shotty work and the work is pristine. That is value to me. I've had the contractor who bids low but is unreliable. No thanks. Quite pleased.
Laura Baron B.
Jun 2019
3.0
Up until last week, I would have given them 5 stars. As a 5+ year prior customer, we used them several times for extensive residential plumbing and HVAC repairs at several properties we own and we were always satisfied. They were professional, respectful, highly competent and we found their charges reasonable for the services provided. I called them 2 days ago because I arrived home with my husband who was just discharged from the hospital and the AC wouldn't kick on. It was 87 degrees in the upstairs. I called Brown - and while the person was polite and considerate, she explained they had no appointments at all til the end of July! I explained I'm an existing customer, asked for an emergency call and she again apologized, and said she understands but there was nothing she could do. She didn't even ask our name or town. I would have expected at least an offer for an emergency appointment within 48 hours. Fortunately, our local landscaper put us in touch with a great local company who fixed it that night. I find myself shaking my head as the mail just arrived and there's a postcard from Brown thanking me for my recent business and reminding me to be prepared for summer heat - SMH! Maybe they've gotten too big and their departments don't know what each other is doing?! I find it really sad in today's competitive market that a mature company would overextend themselves to the point that they are willing to loose existing and long standing customers; and that they don't realize you need to hold some appointment blocks for emergency business for existing customers. Well, needless to say, they've probably permanently lost the business of me (3 properties) as well as 4 family members with large houses in town as we really, really liked the new company.
Response from

"Ms. [Member Name Removed]: All feedback is important, the good is great and the "D" tells us where we must improve. It never pleases me to hear this kind of feedback. Unfortunately the heat came on fast, as I know the week you called and to maintain a level of service to our our service agreement clients we found it necessary to only book our service agreement clients for about 5 days. A very difficult decision. While it is not an excuse, I wanted to let you know that we do not regularly do business by turning away our customers. Best to you with your new service provider. Sincerely, Doug Brown, General Manager"

Richard P.
Jun 2019
1.0
After 2 E-mails of asking what the status of the part was I finally got a response, The tech was supposed to last Monday and never showed up. The customer service is not trained well and I will post their E-mails to prove it. Their E-mails say it all: I received your message that you sent through our website in regards to a lack of follow up on a part that was ordered for your A/C system. I am deeply sorry that no one had gotten back to you, but I appreciate your criticism as information like this helps us grow and improve as a business. This is not the type of customer service we want to deliver to our clients. We consider this a priority and I know you have developed a distaste for us and quite frankly I can’t blame you for being frustrated. The part that was needed was picked up this morning as we were waiting for a shipment to arrive to our supplier and they finally received it. You absolutely should have been kept in the loop and this is where we failed. If you are dead set on using another company to service your equipment I fully understand, but if you would like, since we have the part, we can get you on the schedule for later on today and get you’re system back up and running. Please let me know. Either way thank you for letting us know your frustrations so we can learn from it and grow as a team moving forward. Just wanted to confirm I have your appointment in for today after 1PM. The arrival time will be somewhere between 1-5 and I’ll be sending Chris Stumbers our Service manager to ensure you get the best service we can offer. Thank you for this opportunity and I am confident we will do a much better job of meeting your expectations moving forward. If you feel that is not the case you can always ask for me or shoot me an email and I will make sure you are taken care of. No one ever showed up and I wasted an afternoon at home waiting for no one.
Response from

"Our standard of service was certainly absent in our ability to make the necessary repairs. It's not the quality I look for in my team nor am I satisfied with "just ok". We failed you on this and I certainly offer my apologies. My team works daily to exceed expectations of our clients and yes, we fall short and look to make things better for our clients. Sincerely, Doug Brown"

Joseph C.
May 2019
5.0
Yes, I recommend this pro
The Guys just left ! I can not believe all the work they did in just 2 days! New heating and cooling system and water heater. They seemed to never stop. I thiunk they left my basement cleaner than it was before the job. We were lucky that no heat or air conditioning was needed during this installation. Things were old but not an emergency. I would highly recommend Browns to anyone looking to update or repair their HVAC systems. You will not be disappointed!
Response from

"Thank you for your feedback! It helps us in knowing when we get it right! I will let your Install Team know. Thank you again."

Julia K.
Apr 2019
5.0
Yes, I recommend this pro
Brown's Heating, Cooling and Plumbing have very professional and skilled technicians and completed the work needed in a very timely manner for a reasonable price.
Response from

"Thank you for your feedback--it is always important to know when we succeed and when we miss the mark. All the best, Brown's"

Ahmad K.
Dec 2018
3.0
requested a quote for various small projects. I received a call within 6hrs. Even though provider lists that they provide free estimate, after discussing over the phone, it turned out that there will be a service charge. I think providing free estimate on anglie's list is misleading and not professional Thanks
Response from

"We do provide a free estimate for any projects requested. In the discussion there was a mention of being quoted and having the work performed the same day, which would be the fee of $99.95 for the visit. We were happy to come out to you for free and if you accepted the estimate we would have scheduled a day to come back and make the repairs. Brown's will always come out for a free visit to provide an estimate, no charge. If a quote is provided and same day service is then requested, there is a fee of $99.95."

Phil C.
Dec 2018
2.0
N/A we had the est of the gas line run and it was almost tripled from the first est we had.
Anthony C.
Nov 2018
1.0
$73,459
Had their plumber come over to check on the wax seal of our toilet bowl. Work performed involved removing toilet, replacing wax ring, resecuring existing flange, and reinstalling toilet. Time spent about 2 hours. Parts required were a new wax ring and a few bolts (very negligible material costs). Charge was $734.59, which I paid. Everyone I mentioned this to afterwards told me the charge was excessive. Contacted General Manager Doug Brown to ask if there was a mistake and never got a reply. Then I contacted The firm's President Carolyn Brown who likewise did not extend the courtesy of a reply. Very unprofessional! All I can conclude is that I got ripped off.
Jane A.
Nov 2018
5.0
Yes, I recommend this pro
They were very pleasant and clean, punctual, everything that you expect with a contractor to do.
Response from

"Thank you for your feedback. We do work hard to exceed our client's expectations. Wishing you a wonderful holiday season, Doug Brown"

Jinn F.
Oct 2018
1.0
We messaged through Angie's List on 10/4/18 and did not receive a reply. We called twice, there was no answering service, the call hung up on us both times at 9AM in the morning. Any response, even if it is "your area is out of our range" is appreciated.
Showing 1-25 of 113

Licensing

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FAQ

BROWN'S HEATING, COOLING, PLUMBING & HOME SERVICES is currently rated 4.7 overall out of 5.
BROWN'S HEATING, COOLING, PLUMBING & HOME SERVICES accepts the following forms of payment: CreditCard
Yes, BROWN'S HEATING, COOLING, PLUMBING & HOME SERVICES offers free project estimates.
No, BROWN'S HEATING, COOLING, PLUMBING & HOME SERVICES does not offer eco-friendly accreditations.
No, BROWN'S HEATING, COOLING, PLUMBING & HOME SERVICES does not offer a senior discount.
Yes, BROWN'S HEATING, COOLING, PLUMBING & HOME SERVICES offers emergency services.
No, BROWN'S HEATING, COOLING, PLUMBING & HOME SERVICES does not offer warranties.

Contact Information

88 BIRCH AVE, Little Silver, NJ 07739

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