Brown’s Heating, Cooling, and Plumbing is your go-to resource for expert guidance with anything related to Heating, Cooling or Plumbing! We feel that the more you know about us, the more comfortable and confident you’ll feel having Brown’s on board. It is the mission of Brown’s Heating & Cooling to continue to portray the high values and ethics with which Brownie and Joyce founded this company. We are here to affirm our commitment to our customer – present and future. Each customer is as important as the next, no matter their socio-economic status or personal demeanor. Each employee, whether in the office or in the field, is expected to present themselves with integrity, honesty and friendliness, along with a polite manner toward our customers. We each will appear neat and clean in order to secure the continued confidence and trust of each customer. Going the extra mile and offering that special smile, thank you, or even a good deed for our customers is what sets this company apart from the remainder of the HVAC community. NJ Plumbers Lic 36BI01277900 NJ Master HVAC Lic 9HC00740900 NJ Home Contractors Lic 13VH02217800
AIR DUCT & DRYER VENT CLEANING, AIR PURIFIERS, APPLIANCE HOOK-UPS, BATHROOM & KITCHEN REMODELING, BOILERS, CLEANING & REPAIR, DRAIN CLEANING, GARBAGE DISPOSALS, GAS LINE INSTALLATION, HEATING & AIR CONDITIONING SYSTEMS, HIGH VELOCITY WATER JETTING, HOT WATER HEATERS, HUMIDIFIERS, ICE MAKERS, JACUZZIS, OIL TO GAS CONVERSIONS, RADIANT HEAT, SERVICE AND NEW INSTALLATION., SEWER INSPECTION, SUMP PUMPS, WATER FILTRATION SYSTEMS, WINTERIZING. GENERATOR MAINTENANCE PLANS
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Number of Stars | Image of Distribution | Number of Ratings |
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88% | ||
4% | ||
2% | ||
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5% |
"Thank you for the feedback."
"Thank you for your review, I sincerely hope we can continue to impress! -Your Brown's Family"
"Thank you so much for your review! We appreciate all feedback."
"Ms. Magrini: We have reached out to you. There were distinct differences in what you had asked for regarding a sump pump, which increased the estimate and then we did a minor plumbing drain clearing while there as well. I hoped you would have left with a feeling of trust, but I hear you did not. That is something I will work on with my Plumbing Technician, communication. Again, my apologies for not feeling and getting the experience of excellence we always seek to offer our clients."
"Thank you so much for your review! Glad he was able to but your mind at ease. We are sorry you have had any bad experiences with any of out technicians. Wish you would have reached out to us to inform us of any problems so that we could address them. We appreciate all feedback."
"Thank you so much for your review! We appreciate all feedback."
"Hello I was disappointed to hear your feedback. Brown's always stands behind their work and the products we install. We sought to make the repair as soon as the gas to your home was turned back on and to our frustration as well, the part used for the repair was a universal and in this case your heating system did not operate properly with the universal part. We expedited the exact match for your system repair and in this short time you had your system replaced by another company. I apologize for not meeting your expectations. We sincerely look to exceeding expectations for each client. We take all feedback seriously and will take your poor experience with us into better coaching for our team."
"Thank you so much for your review! We appreciate all feedback."
"Thank you as always for your loyalty and for being a fantastic customer!"
"Thank you for your feedback, it is appreciated and we always want to know where we exceed expectations and at times, miss the mark. All our best!"
"Ms. [Member Name Removed]: All feedback is important, the good is great and the "D" tells us where we must improve. It never pleases me to hear this kind of feedback. Unfortunately the heat came on fast, as I know the week you called and to maintain a level of service to our our service agreement clients we found it necessary to only book our service agreement clients for about 5 days. A very difficult decision. While it is not an excuse, I wanted to let you know that we do not regularly do business by turning away our customers. Best to you with your new service provider. Sincerely, Doug Brown, General Manager"
"Our standard of service was certainly absent in our ability to make the necessary repairs. It's not the quality I look for in my team nor am I satisfied with "just ok". We failed you on this and I certainly offer my apologies. My team works daily to exceed expectations of our clients and yes, we fall short and look to make things better for our clients. Sincerely, Doug Brown"
"Thank you for your feedback! It helps us in knowing when we get it right! I will let your Install Team know. Thank you again."
"Thank you for your feedback--it is always important to know when we succeed and when we miss the mark. All the best, Brown's"
"We do provide a free estimate for any projects requested. In the discussion there was a mention of being quoted and having the work performed the same day, which would be the fee of $99.95 for the visit. We were happy to come out to you for free and if you accepted the estimate we would have scheduled a day to come back and make the repairs. Brown's will always come out for a free visit to provide an estimate, no charge. If a quote is provided and same day service is then requested, there is a fee of $99.95."
"Thank you for your feedback. We do work hard to exceed our client's expectations. Wishing you a wonderful holiday season, Doug Brown"
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