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BROWN'S HEATING, COOLING, PLUMBING & HOME SERVICES
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
Brown’s Heating, Cooling, and Plumbing is your go-to resource for expert guidance with anything related to Heating, Cooling or Plumbing! We feel that the more you know about us, the more comfortable and confident you’ll feel having Brown’s on board. It is the mission of Brown’s Heating & Cooling to continue to portray the high values and ethics with which Brownie and Joyce founded this company. We are here to affirm our commitment to our customer – present and future. Each customer is as important as the next, no matter their socio-economic status or personal demeanor. Each employee, whether in the office or in the field, is expected to present themselves with integrity, honesty and friendliness, along with a polite manner toward our customers. We each will appear neat and clean in order to secure the continued confidence and trust of each customer. Going the extra mile and offering that special smile, thank you, or even a good deed for our customers is what sets this company apart from the remainder of the HVAC community. NJ Plumbers Lic 36BI01277900 NJ Master HVAC Lic 9HC00740900 NJ Home Contractors Lic 13VH02217800
Business highlights
Emergency services offered
48 years of experience
Services we offer
AIR DUCT & DRYER VENT CLEANING, AIR PURIFIERS, APPLIANCE HOOK-UPS, BATHROOM & KITCHEN REMODELING, BOILERS, CLEANING & REPAIR, DRAIN CLEANING, GARBAGE DISPOSALS, GAS LINE INSTALLATION, HEATING & AIR CONDITIONING SYSTEMS, HIGH VELOCITY WATER JETTING, HOT WATER HEATERS, HUMIDIFIERS, ICE MAKERS, JACUZZIS, OIL TO GAS CONVERSIONS, RADIANT HEAT, SERVICE AND NEW INSTALLATION., SEWER INSPECTION, SUMP PUMPS, WATER FILTRATION SYSTEMS, WINTERIZING. GENERATOR MAINTENANCE PLANS
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7119 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 4% | ||
| 2% | ||
| 1% | ||
| 5% |
Showing 1-25 of 119 reviews
Betty R.
Apr 2024
Once again, Brown’s came through like the total pros they are. After last week’s heavy rains, my crawlspace flooded (because the sump pump failed) and drowned my furnace. Brown’s put me in touch with New Method Restoration to have the water pumped out. Brown’s then installed a new sump pump that same day and a new furnace the next day. Within 28 hours things were back to normal. As a customer of over 30 years, I cannot overstate how very competent, totally professional, absolutely dependable and completely friendly their office staff and technicians are nor how much confidence I have in them. I cannot recommend them highly enough!
Kevin D.
Aug 2022
I had an annual contract with Browns for preventative maintenance and for priority if an emergency occurred. Multiple times I was cancelled on the day of the appointment often without any notice. Very unprofessional and the worst customer service that I have ever experienced from a service provider. Very sad for a business that prides itself on being a mom & pop shop that cares for their customers. I cancelled the contract because they never fulfilled their obligations to actually make a visit to ensure that my systems were in proper working order.
Response from BROWN'S HEATING, COOLING, PLUMBING & HOME SERVICES
"Thank you for the feedback."
Richard H.
Jan 2022
They were fine. The price was reasonable
Response from BROWN'S HEATING, COOLING, PLUMBING & HOME SERVICES
"Thank you for your review, I sincerely hope we can continue to impress! -Your Brown's Family"
DAVID I.
Apr 2021
Excellent. Very professional; in and out in 3 hours on a basement water heater. Benn using Brown’s for 30 years
Response from BROWN'S HEATING, COOLING, PLUMBING & HOME SERVICES
"Thank you so much for your review! We appreciate all feedback."
Nicole M.
Nov 2020
They never replaced the sump pump. They were recommended by a neighbor who has the same house. They told me my unit was different and would be double the price. My unit is the exactly the same . They charged me $200 to tell me that. I only had them come to be proactive. They are thieves and the plumber had no idea what he was doing.
Response from BROWN'S HEATING, COOLING, PLUMBING & HOME SERVICES
"Ms. Magrini: We have reached out to you. There were distinct differences in what you had asked for regarding a sump pump, which increased the estimate and then we did a minor plumbing drain clearing while there as well. I hoped you would have left with a feeling of trust, but I hear you did not. That is something I will work on with my Plumbing Technician, communication. Again, my apologies for not feeling and getting the experience of excellence we always seek to offer our clients."
Marshall F.
Sep 2020
Well, Chris came late to our home on Friday of Labor Day weekend, and after a thorough inspection, put our minds at ease. Brown's technicians are not all as nice or as professional as Chris, but I've come to trust them for my heating and A/C needs.
Response from BROWN'S HEATING, COOLING, PLUMBING & HOME SERVICES
"Thank you so much for your review! Glad he was able to but your mind at ease. We are sorry you have had any bad experiences with any of out technicians. Wish you would have reached out to us to inform us of any problems so that we could address them. We appreciate all feedback."
NICHOLAS P.
Jul 2020
GREAT,CAME ON TIME, CHECK OUT SYSTEM, RECOMMENDED REPLACING AIR FILTERS, DID SO
Response from BROWN'S HEATING, COOLING, PLUMBING & HOME SERVICES
"Thank you so much for your review! We appreciate all feedback."
Claudio D.
Dec 2019
Beware!!! Do not do business with this company as they are deceiving and will not stand behind their work! Should something go wrong with the service they provide they will deflect your calls, promise to call back and will not do so. It took me over a month and at least half a dozen calls to get them to refund a part they installed that didn't work. Furthermore, they only refunded a portion of the cost and claimed that $240 was for labor. When confronted, they rationalized the $240 by stating their service people had to come to my residence several times (15 minutes to confirm the part didn't work and another 10 minutes to retrieve the part). When speaking with them they tried to blame me for getting another contractor to complete the work. Will never do business with this unethical and dishonest company again!
Response from BROWN'S HEATING, COOLING, PLUMBING & HOME SERVICES
"Hello I was disappointed to hear your feedback. Brown's always stands behind their work and the products we install. We sought to make the repair as soon as the gas to your home was turned back on and to our frustration as well, the part used for the repair was a universal and in this case your heating system did not operate properly with the universal part. We expedited the exact match for your system repair and in this short time you had your system replaced by another company. I apologize for not meeting your expectations. We sincerely look to exceeding expectations for each client. We take all feedback seriously and will take your poor experience with us into better coaching for our team."
Terry K.
Nov 2019
I needed a certification for a gas fireplace for a CO. Brown's Heating and Cooling was recommended. The cost was so low I had doubts but was pleasantly surprised by the level of expertise and care that their service technician, Dave took. He was personable and polite and showed a good knowledge of the job. Thanks, Dave and thanks to Brown's Heating and Cooling for knowing the importance of good service. I would call them first if I needed an HVAC company!
Response from BROWN'S HEATING, COOLING, PLUMBING & HOME SERVICES
"Thank you so much for your review! We appreciate all feedback."
Carol V.
Oct 2019
I have been working with Brown's Heating and Plumbing for quite a while. They are professionals that can be counted on over and over. They are consistent, competent, courteous, and they never disappoint with respect to honoring their commitments. I highly recommend Brown's for all heating, plumbing and AC needs.
Response from BROWN'S HEATING, COOLING, PLUMBING & HOME SERVICES
"Thank you as always for your loyalty and for being a fantastic customer!"
Gary K.
Oct 2019
Very well. Andrew was professional and courteous and he gave good advice.
Richard D.
Oct 2019
Professional, punctual and on budget.
Jack H.
Aug 2019
Installation crew was caring, neat, and punctual. They worked as a team and completed the attic installation within one day. All the old equipment and debris was removed. They were polite and positive and kept us informed. I used them two weeks later to correct a plumbing leak, and experienced punctual caring service.
Response from BROWN'S HEATING, COOLING, PLUMBING & HOME SERVICES
"Thank you for your feedback, it is appreciated and we always want to know where we exceed expectations and at times, miss the mark. All our best!"
Francis L.
Aug 2019
Repair was made promptly and effectively.
Doran B.
Jul 2019
Hired Brown's to do home repairs around the house (damaged trim, new bathroom mirror, etc) and for some minor custom work in my living room (wainscoting). Punctual, professional and top notch in quality. They are not the cheapest, but they are the best value since I did not have to call them back to clean up shotty work and the work is pristine. That is value to me. I've had the contractor who bids low but is unreliable. No thanks. Quite pleased.
Joseph C.
May 2019
The Guys just left ! I can not believe all the work they did in just 2 days! New heating and cooling system and water heater. They seemed to never stop. I thiunk they left my basement cleaner than it was before the job. We were lucky that no heat or air conditioning was needed during this installation. Things were old but not an emergency. I would highly recommend Browns to anyone looking to update or repair their HVAC systems. You will not be disappointed!
Response from BROWN'S HEATING, COOLING, PLUMBING & HOME SERVICES
"Thank you for your feedback! It helps us in knowing when we get it right! I will let your Install Team know. Thank you again."
Julia K.
Apr 2019
Brown's Heating, Cooling and Plumbing have very professional and skilled technicians and completed the work needed in a very timely manner for a reasonable price.
Response from BROWN'S HEATING, COOLING, PLUMBING & HOME SERVICES
"Thank you for your feedback--it is always important to know when we succeed and when we miss the mark. All the best, Brown's"
Anthony C.
Nov 2018
Had their plumber come over to check on the wax seal of our toilet bowl. Work performed involved removing toilet, replacing wax ring, resecuring existing flange, and reinstalling toilet. Time spent about 2 hours. Parts required were a new wax ring and a few bolts (very negligible material costs). Charge was $734.59, which I paid. Everyone I mentioned this to afterwards told me the charge was excessive. Contacted General Manager Doug Brown to ask if there was a mistake and never got a reply. Then I contacted The firm's President Carolyn Brown who likewise did not extend the courtesy of a reply. Very unprofessional! All I can conclude is that I got ripped off.
Jane A.
Nov 2018
They were very pleasant and clean, punctual, everything that you expect with a contractor to do.
Response from BROWN'S HEATING, COOLING, PLUMBING & HOME SERVICES
"Thank you for your feedback. We do work hard to exceed our client's expectations. Wishing you a wonderful holiday season, Doug Brown"
Sarah S.
Oct 2018
Ray was very responsive and offered really helpful feedback on the status of my 1970's toilet which I had been considering replacing (very limited options due to non-standard rough-in). He gave me some great tips on keeping the toilet running well, and I feel his comments were honest and in my best interest regarding issues with specific manufacturers (Delta faucets - drip issue), and pros-cons of replacing old shower handles. I do think the price was a bit high, $100 for visit, $84(with tax) for replacing these 2 minor parts with parts that I provided. However, trust goes a long way, so I will likely call Brown's next time I need a plumber.
Doreen H.
Sep 2018
I am very satisfied with my decision to hire Brown's Plumbing. This job took longer than expected and the extremely courteous technician made sure it was successfully completed before leaving. I feel secure in knowing that if any plumbing services are needed in the future, I would not hesitate to call Brown's Plumbing.
Response from BROWN'S HEATING, COOLING, PLUMBING & HOME SERVICES
"Thank you for kind word Ms. [Member Name Removed]. We appreciate all feedback. I always like to know where we are excelling and where we need to up our game on service. Thanks again. Doug Brown"
Tony D.
Apr 2018
Guys were great
Response from BROWN'S HEATING, COOLING, PLUMBING & HOME SERVICES
"Thank you Mr. [Member Name Removed]. All the best, Doug Brown"
Catherine G.
Apr 2018
We were very pleased with the entire job.
Richard R.
Apr 2018
They completely straightened it out and I finally had full heat all winter long no matter how cold it got outside.
Mugurel C.
Apr 2018
Excellent ! I called after hours and got the technician at the house within one hour !!! Furnace diagnosed as having a broken motor blower... could not be repaired that night and the part was still under warranty. Kevin the technician returned two days later as I could not be home the next day and installed a brand new motor blower covered under warranty including the labor. Total cost $ 0 . Can ask for anything more !
Licensing
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FAQ
BROWN'S HEATING, COOLING, PLUMBING & HOME SERVICES is currently rated 4.7 overall out of 5.
BROWN'S HEATING, COOLING, PLUMBING & HOME SERVICES accepts the following forms of payment: CreditCard
Yes, BROWN'S HEATING, COOLING, PLUMBING & HOME SERVICES offers free project estimates.
No, BROWN'S HEATING, COOLING, PLUMBING & HOME SERVICES does not offer eco-friendly accreditations.
No, BROWN'S HEATING, COOLING, PLUMBING & HOME SERVICES does not offer a senior discount.
Yes, BROWN'S HEATING, COOLING, PLUMBING & HOME SERVICES offers emergency services.
No, BROWN'S HEATING, COOLING, PLUMBING & HOME SERVICES does not offer warranties.