2 River Group

PLEASE READ if considering hiring this company: Legal action pending against 2 River Group I hired 2 Rivers Group to address and repair a roof leak in May of 2022. My home currently leaks more than prior to hiring this company. Erin, the project scheduler, will assist until she loses interest. At that time, she will not return phone calls or messages. Scott, the owner (As I understand it), will offer false reassurances of the groups interest in completing the job. Once he loses interest, he will no longer return calls or messages. Do not pay this company in advance. Once the job is thought to be complete, you will be ghosted, as I have, leaving me no other choice than to make every effort to ensure that no other hardworking homeowner succumbs the indifference of 2 River Group. No matter how many photos I provide of the continued leak, and the damage as a result, I will not receive a reply. Your contract describes a 2 year guarantee. This is not true. 2 River will not stand behind this clause, necessitating a lawsuit. The 2 Rivers Group has failed to provide completion of a project that will now cost much more than anticipated due to a failure to identify leaks. The blithe and disinterested dismissal of my requests to move forward with a resolution have now resulted in extensive destruction of the interior of my home. As a result, we are now four months beyond the supposed completion of the job, and the leak is worse than ever. We are more than 3 months since I made your company aware of the failure. The details of my communications and hope that 2 River would complete the job. Briefly recapping the events of the last 6 months 6/9/22 - Final Payment made for supposed completion of work to include Fiberglass Decking and Roofing Surfaces for interior leak. 6/27/22- Homeowner makes 2 Rivers aware that the leak repair did not work, showing video of pooling water in plastic covering in bathroom. Homeowner does not hear a response for 3 days. After hearing back, evaluation with a leak test is planned. 7/21/22- Leak test performed revealing several other sites of leak including suspected leaks at fencing and among flashing between siding. 7/26/22 - Discussion completed with Scott, who ensures that we will not be quote, left hanging, and that work will be coordinated by 2 Rivers Group. Last call made to Erin on 8/8/22 @ 11:48 AM EST- No return call is ever received. Emails sent 7/22, 8/5, and 9/6. No reply received any email. Text messages are sent to Erin on 8/5 and 8/8. No reply to either message. Homeowner gives up on contact with Erin. Last call made to Scott on 8/24/22 @ 10:20 AM EST- No return call is ever received. Text messages sent to Scott on 9/6/22 pleading for a reply, who confirms that a third party roofer will be going out with 2 Rivers construction manager. Site visit completed on 9/9/22. Neither construction manager, Scott, Erin, roofing consult, or anyone else from 2 Rivers attempts to make any contact with the homeowner to discuss invoice, damage, or plan. Text message sent to Scott on Wednesday September 28 asking for update. No reply. Text message sent to Scott on Friday September 30 asking for update. Again, no reply. Homeowner calls family to help with leak that now involves multiple rooms, hallway, and will require daily evaluation to prevent additional destruction. Pans placed, towels placed.

Tom was my service pro, and he was very professional. He came on time, let me know when he was taking lunch. He didn t take breaks. Very polite. I could not have been happier. He even left the floor of the closet cleaner than when he got there. Excellent company.

We had a serious mold problem in the basement. There were several stages to the remediation process. Two River Group did the whole job on time and on budget and we can't say enough about their professionalism.

Professional reliable and honest

Professional & efficient.

Very quick and friendly. Very good prices. Had a mold test done and quick response. Thank you Mark

2 River Group were professional, knowledgeable and efficient. I was impressed by their integrity. They did a great job on what was needed and did not add extra unnecessary parts to the job. They communicated clearly and answered all my questions. I recommend them highly!

I recently had mold remediation in a severely neglected 50-year-old crawl space and attic clean-up done by 2 River Group. I could not be more pleased and satisfied. They did an outstanding job at the lowest price in the area. All staff was accommodating, prompt, and respectful. I would highly recommend 2 River Group for any project you are planning.

I was very pleased. All my questions and phone calls were answered promptly and each person was polite and made me feel very comortable.

Very professional. Reasonable price. Reliable. Complete clean up. Will hire for other projects

On time and quick results on our testing.

Great service all around. From making the first phone call to the service team that came to my home.

Prompt, efficient service. Maybe a bit pricey, but I did not do any comparison shopping.

Good guys. The work is really good. We are completely satisfied.