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Accent Improvements

Deck and Porch Service, Basement Remodel, Kitchen and Bathroom Remodel,

About us

We are a Residential and Commercial General Construction company.

Business highlights

Emergency services offered
16 years of experience

Services we offer

Awnings Pool Enclosures

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • American Express
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
1.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%

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Showing 1-1 of 1 reviews
Michael R.
Aug 2014
1.0
Deck and Porch Service
$2,386
This was the worst experience that we have had with any contractor in the 12 years that we have owned our home. Delivery of the awning was late. This was partially due to the incompetent shipping company that Sunesta and Accent Improvement chooses to work with (Old Dominion Freight Lines), and partially due to the absence of follow-up on the part of the owner, Jeff Serfaty. We could not get any kind of straight answer from Jeff on the reason for the delay, or on the breakdown of costs (simple requests like a breakdown of the amount paid into cost of awning, shipping, and installation charges were ignored by him). 
Worst of all, he was completely rude and inconsiderate to my wife. He yelled at her on several occasions and called her unreasonable, which I thought was completely inappropriate and unprofessional. It is fine for him not to like us, but I would have expected him to have a little more self-control and consideration for his customers.
It was particularly frustrating that when he did arrive to unpack and install the awning, that the awning color was quite different than what we were shown when he came to our house to do the estimate. Jeff showed up without a book of fabric samples, instead relying on the Sunesta website for us to select the awning color. Jeff assured us that while the color might be slightly different on a tablet screen as compared to actual fabric, the difference would be minimal. It was most certainly not a minimal difference, and he was completely dismissive of any of our complaints (again in a disrespectful manner). He did not accept any responsibility for any of these issues (timing of delivery, color discrepancy).  We had trusted Jeff's judgement that the color of the awning would match with our newly painted house colors - placing our trust in him was clearly our mistake.
As Sunesta does not have any other dealers in the area besides Accent Improvements and Jeff Serfaty, I would have to recommend that people in this area shopping for an exterior awning use a company other than Sunesta.

Licensing

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Accent Improvements is currently rated 1.0 overall out of 5.
Monday: 8:00 AM - 7:00 PM Tuesday: 8:00 AM - 7:00 PM Wednesday: 8:00 AM - 7:00 PM Thursday: 8:00 AM - 7:00 PM Friday: 8:00 AM - 7:00 PM Saturday: 9:00 AM - 5:00 PM Sunday: 9:00 AM - 5:00 PM
Accent Improvements accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
Yes, Accent Improvements offers free project estimates.
No, Accent Improvements does not offer eco-friendly accreditations.
No, Accent Improvements does not offer a senior discount.
Yes, Accent Improvements offers emergency services.
No, Accent Improvements does not offer warranties.
Accent Improvements offers the following services: Awnings Pool Enclosures

Contact Information

2 Crestmont Rd, Little Falls, NJ 07424

Service Hours

Sunday:9:00 AM - 5:00 PM
Monday:8:00 AM - 7:00 PM
Tuesday:8:00 AM - 7:00 PM
Wednesday:8:00 AM - 7:00 PM
Thursday:8:00 AM - 7:00 PM
Friday:8:00 AM - 7:00 PM
Saturday:9:00 AM - 5:00 PM
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