COASTAL POOLS & SPAS INC

When tub was opened, it was full of mold. Now we need professional cleaning and filter. They are supposed to come today, so far nothing. We can't use the hot tub. If no response I'm sueing for hot tub cost! RUN FROM THESE FOLKS

They left the old?drain plugs in after the filter screen, which intern burnt up my motor. They never admitted to doing this and never came back to repair. ?I specifically used them close and reopen the pool, then how would have the old drain plugs get into the motor? ?They would not come back, so never ever used them again. Be careful if you use them. ?I have heard many other people who were unhappy with their services.?

Although Coastal came when supposed to and they were courteous and professional, their store tried to 'add on' a $250 charge for the heater control panel.
Coastal wanted:$200 approx for diagnostics & $550 for part & 150 installation labor & $42 NJ Tax
        
I called them and asked for part number after I went to manufacturer's website and downloaded a manual on my heater. 
I was able to find the SAME part number on a website for pool equipment and on Amazon's website. Both websites were $250 cheaper than what Coastal quoted on JUST the part number alone. This $250 DID NOT include labor, just the part price. Although I thought my previous pool company was pricey, they are more honest. They quoted me a price equal to the internet pool supplier. I will have my old Pool Company fix my heater. 
Because of this up charge from Coastal, I don't think I will ever use them again. Can they be trusted again?
Grade A for opening or closing the pool (approx $300) 
Grade F for fixing pool heater.
Hope this review helps. 

A+

Their professionalism and competence stood out the most.  They also have a good reputation and they're reliable.  I have a lot of faith and trust with their estimate and they're workers. 

unknown

unknown

They are very flexible for what you need.  If you don't want to spend a lot of money and have them do everything, like my husband takes the cover off, he does that and he takes the plugs out, but they come and hook the filter up, get the chemicals in. It's cheaper because he's taking the cover off rather than doing the whole thing.  They are very flexible as far as what you want them to do.

Coastal pools responded immediately. They took care of the permit needed from the township to empty the pool and power washed the pool and te filled it. They put all chemicals back in and had the pool looking great in no time. They responded so quickly and did such a good job that I hired them to valet my pool weekly.

I've used this company for the past two years after increasing dissatisfaction with the company that installed the pool 12 years ago,  They have opened and closed the pool as well as performing some minor maintenance and repair work.  The most recent job was to fix the Polaris automated pool cleaner.  I had the motor to this replaced three years ago by the old pool company and now it appeared to be dead. 
Coastal's man came out and tested the motor independently to see if it was burned out.  He determined that the electrical wiring was faulty, but that  the cleaner's motor was still functional.  He replaced a burned out part in the control panel and rewired the system so that in the future the cleaner would shut down anytime the pump stopped, thus avoiding the possibility of burning out the motor (it hadn't been wired correctly at the time of installation).  
Coastal's staff has always displayed real knowledge of the systems they work on.  This time it saved me a motor replacement charge of about $600 and finally corrected the electrical system.
Their employees have always been professional and courteous and I've never had the feeling I was being charged for unnecessary work.