A 2 Z Cleaning Services

If you intend to have your carpets cleaned by this service, prepare to have a bad week... My husband and I decided after living in our new condo for ten months, that we would want to have a professional service come and clean our carpets throughout the house. We have carpeting on 2 flights of stairs, the landings, the basement, and the upstairs bedrooms - which didn't seem like that big a job or anything uncommon in the world of cleaning people's things. The workers did all the carpets, and when I inspected their work, the carpets were literally soaked. The workers subsequently insisted they "took out all the water they put in", and "everything would be dry by early evening" even though their ad insists things will be back to normal "within two hours". In an attempt to satisfy my complaints, they offered to clean our downstairs rugs for free. It seemed like at least something to help reduce our dissatisfaction, so I allowed them to clean those rugs also - more on that later. When my husband got home from work that day he was changing our son and his socks were 100% soaked simply by walking upstairs. There was no way in the world our carpets could be considered dry after even 6 hours! Anyway, we let things dry out overnight and in the morning we were much more satisfied with the job, although not with the workers that had been in our house. As you can imagine with two full-time jobs and a nine-month-old, our weeknights zoom by - so while all this happened on Tuesday and we were concerned with mold and mildew smells that could occur from wet carpets during the week, we didn't even think to inspect some other areas of the house such as our dark leather couch, behind the pillows. We should have known something would be messed up.. On Saturday we were finally relaxing after dinner and watching some TV, and I noticed a huge long gash along our leather couch. Upon closer inspection, it actually was two perfectly parallel lines ripped along the couch, as if by a plug being dragged across. There also are trails on either side of the rip, where it was dragged forcefully, but not quite enough to rip it. While we can admit that this could have been caused by many things, and we didn't catch this immediately, nothing else makes sense. Our son does NOT go on the couch unmonitored, and we had no babysitters this week, so one of us would've seen him do it if he were the culprit. It has to have been the cord they used while cleaning the rugs on the downstairs floor - we had no other service techs or outside people in the house that could've caused this. When we called up the company to attain satisfaction, they literally hung up on us and told us to post our review, and nobody will believe our lies. Well - I hope you believe us, and never use this service. We regret we ever did.