Thomas GC Group LLC

Overall an excellent experience. I was looking to soundproof my apartment from noisy neighbors above. Soundproofing requires a particularly diligent contractor and specific attention to detail. After interviewing multiple contractors, it was clear that Tom was the best choice. My instincts were correct. He was great to work with throughout the process and really went above and beyond. I would recommend him for any countracting job. Excellent communication. Quality work. Trustworthy.

Everything went well.

Tom was excellent. He first reassured me (after I asked) that no job was too small for this company (named "General Contractor"). He is local, and treated me like a neighbor. He was prompt, communicative. After the job was completed and he left, he followed up later with me via text to make sure that all was still well with the new spigot. The price, especially for our area, was more than reasonable. I am no doubt going to follow up with Tom for other projects (e.g. masonry) that my home needs.

unknown

They did an amazing job in the middle of winter and provided a one year warranty on their work. They kept us informed throughout about progress and they finished on time on a very tight schedule (we moved in hours after they resealed the back wall). We used them since for a couple of more jobs since we trust their team and have recommended them to friends.

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It went very well, They went above and beyond to make sure everything was right.

Thomas, Scott,  and other staff were extremely professional, courteous, prompt, and informative.
Thomas, the owner, provided a very detailed written estimate of all the equipment, supplies, and labor costs.  I found this to be very helpful as several of the other contractors that provided estimates gave ballpark figures. He was very helpful in the selection of the appliances and other hardware as well as vendor/supplier selection.
The work started on schedule and was completed within the time frame that was outlined in the proposal.  TGC handled all the permit acquisitions and pickups/exchanges at equipment suppliers (tiles, appliances, lighting, etc).  I've had experiences in the past where contractors would not show up or had to be tracked down, this was absolutely not the case with this firm.  All calls were returned promptly, staff were onsite when they were supposed to be and they stayed several evenings and weekends in order to finish on time.  I was happy with the costs for the services that were performed and any deviations from the original estimates were discussed and explained.  When the job was complete, it was really complete; there were no loose ends or follow-up required.  All loose ends were tied up and questions answered before the left.
Thomas always took time to answer questions, provide information, address the pros and cons of different equipment and design scenarios.
I highly recommend TGC and will use them in the future.

My insurance company gave me $2,000.00 to repair and replace the roof.  We wanted the roof removed and the deck fixed up.  Thomas was quick to respond and was very helpful in helping me decide the best way to use the money.  I had tons of questions, and he was very patient with me.  He came to the house twice to help me with all of my questions.  When we decided what we wanted on a Thursday, he scheduled my repairs for the following Monday.  I've never had a better experience than this!

unknown

Went well.

Thomas and Scott scheduled a convenient time to give us an estimate.  They were honest with us and did not suggest ripping everything apart when a cosmetic change would be more cost effective.  They were also very flexible and helpful because we could not afford to be out of the apartment for more than 3 nights.  They worked around our schedule, and all of the work was done in 4 days.  They worked quickly efficiently, and everything was done well.  While they were there, we added some items to the list and Scott quickly priced them out.  They even came back after the work was done to fix a sticking door.  After all of it, they came in under budget!  We were incredibly happy with the work and their level of responsiveness.

Overall, a mixed experience.  On the plus side, Tom is a good communicator, very responsive, provides prompt written quotes, keeps his appointments and returns phone calls.  He is generally quite knowledgeable and is much more educated than your average contractor.  He provided us with a very good solution for renovating our living room, and some of his work was excellent.  Some of his work was not good, however, and there were some major issues, however, that were never satisfactorily resolved.
Garage Door.  Two problems with the installation of the garage door.  When Tom began the project, we had power in the garage.  After he removed the existing door, he reported that there was no longer power in the garage.  The only explanation for this is that in the removal of the existing door, he somehow severed the line between the house and the garage.  (It was buried and he could not locate the conduit.  Tom's solution was to jerry rig an exterior line from our outside light to the garage. This was unsightly and did not conform to code.  Eventually we hired an electrician to run a new line to the garage, which involved digging a new trench under our patio, etc, at a significant cost to us to say the least.
The second problem with the garage door is that he never installed an exterior release, meaning that if we lose power or the door mechanism malfunctions, it is impossible to open the garage door.  This is exactly what eventually happened, again causing a major headache and expense.  (When I contacted Tom about this issue, he informed me that he did not provide a "workmanship warrantee" and refused to address the problem.)
The front and back door installations each had problems.  We ordered a very expensive wooden front door and side panels, costing thousands of dollars.  We selected the style, Tom ordered.  When the door arrived, it was hung on the right side, instead of the existing left side.  This was a careless oversight on his part. 
The new front door was prehung, but when installed it did not close properly.  Tom wanted to plane the door, which I absolutely refused.  A prehung door should open and close perfectly, and the only reason it did not was because it hadn't been installed properly.  Tom was able to make some adjustments which helped, but did not entirely resolve the problem.
The back door included a glass storm door.  To install the storm door, Tom had reconstructed the door frame.  After about a year that came apart and the door fell off.  The back door proper was never quite right and does not provide a complete seal from the weather.  Unless the temperature is below 40 degrees, the deadbolt is extremely tight. 
In our living room we had a large mirror, about three feet by five feet, on the wall that had to be removed for the wall to be painted.  Tom broke the mirror in the removal process.  His solution was to cut the mirror down and leave us with a smaller mirror.  Eventually he simply left the mirror in our back yard for us to deal with.
At the end of the project, there was a very small balance of under $200.  This represented a portion of sales tax that had been added to the bill.  I questioned why he was charging us sales tax, because these were capital improvements which do not incur sales tax.  Tom refused to accept a capital improvement certificate, giving me some nonsense that it had to be given at the beginning of the project. Tom was insistent that he must collect this sales tax, which I refused to pay.
Some of Tom's work was excellent.  The roof that he installed has never leaked, and the renovation of the living room was quite good. 
Regarding the overall rating.  This was difficult.  If I were to rate him on the doors, I would give him a D or and F.  For the interior work, I would give him an A.  The C rating reflects the overall quality of his work and the other difficulties.

I see that Tom has responded with the "disgruntled customer" line.  How original.  As my review clearly stated, there was a tiny balance which Tom tried to collect from me, which was sales tax, which I did not and do not owe.  I did not ask Tom to do more work.  I asked him to help me with the garage door because he did not install the exterior release.  I tried to be objective about my review, and I did note the positives.  Every word in my review is true.

I called them after making an appointment and they arrived on time, did the job and everything was satisfactory. It seems they are going to give the same kind of service to everyone else.

I thought I was going to need a total replacement and Thomas was able to re-stabilize them instead of replacing them.  I really appreciate them being able to save me money by being able to save the existing bannisters.  Thomas showed up on time and the quality of work was excellent

I dealt with Scott.  He was great.  Very professional, responsive, and informative.  He took the time to explain to me about the processes involved.  I had purchased the wrong type of microwave, but they were able to get it to work in the space.  I appreciated that they were able to get us on the schedule so quickly, and they did a neat, efficient job.  We were very happy with them.  We will definitely use them again in the future.

Projects went well and the contractor kept me informed of the work along each stage making it easy by sending photos as well.

Thomas was very responsive. very willing to work with our difficult schedules. He came and covered the hole in our ceiling so there would be no further leaks till they could come do the full job. Came as scheduled. Did a good job. Clean up could have been better but overall a very good experience.

Very good experience. Thomas himself supervised. They were punctual, honest and frequently emailed with updates. Even promised to come back at the end of summer to check that everything was still to our liking. Very pleasant and professional to work with.

See above.

The service was great.  He came when he said he would.  The workers he sent did a good job.  He gave me a fair price, and listened to my suggestions.

See above.

Great dependable provider!

unknown

I like him very much. I have been using him as a general handyman and also for larger works. He gets back to me quickly unlike a lot of the other contractors. I think that he is terrific. He is punctual and responsive. He fixed my existing unit. I would absolutely use him again in the future.