| Number of Stars | Image of Distribution | Number of Ratings |
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| 71% | ||
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| 29% |
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.I am generally pleased with the DSL service that Verizon offers in this area. There are not many major service outages that last for hours at a time. I think the longest that I had to wait due to an outage was about 24 hours. There are occasional short outages of about an hour or less about once or twice a month but that is to be expected with any Internet Service Provider.
Verizon DSL does have good technical help on the phone. I also believe they have the remote control option of a person's computer so their technicians can help diagnose connectivity problems (I'm not sure about this, though. I rarely have to contact them regarding a technical issue. The service is pretty reliable so I don't remember if they ever had to remotely control my computer).
Sometimes the service is slower at different times of the day. I note speeds as low as 6K/sec. It's mostly around 12 - 15 K/sec. Sometimes it?s as high as 20 - 22 K/sec or higher. Overall, the slow-rate times occur only for one, maybe two hours in a day. You can usually work around the slow periods by doing something else or just wait until the connection becomes faster.
As mentioned above, they have pretty good technical service. One time there was an area-wide outage that I learned about over the local news. It took them about one day to correct the system-wide problem. They were considerate of their customers after that outage because I remember receiving a phone call from Verizon DSL saying that there was a system-wide outage in my area, the problem was corrected and if I did experience any problems then I should contact their technical help. So, they do care about their customers.
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