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Cooper Pest Solutions

4.7(
143
)
Bug and Insect Pest Control Service, Bird and Bat Pest Control Service, Termite Pest Control Service,

About us

Cooper Pest Solutions has been a leader in the pest management industry for over 60 years. Everything we do at Cooper is aimed at WOWing you, our valued clients. This begins with every service we render, every discussion we have. If you have a problem with (or if you would rather prevent) ants, stink bugs, wasps, termites, mosquitoes, millipedes, mice, ticks, or any other kind of pest, please give us a call or visit our website. We also provide GutterLock System installation to protect your home from additional pest and wildlife protection. Same day service, online ordering, and eco-friendly options are available.

Business highlights

Emergency services offered
70 years of experience

Services we offer

We exterminate and control ants, and more. We also provide GutterLock System installation to protect your home from additional pest and wildlife protection. Commercial disinfecting services are also available., bats, bed bugs, birds, carpenter ants, centipedes, hornets, mice, millipedes, mosquitoes, spiders, squirrels, stink bugs, termites, ticks, wasps

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.7143 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
9%
3
2%
2
1%
1
3%
Write a review
Showing 1-25 of 143 reviews
Sarah M.
May 2020
3.0
I was not completely satisfied because they did not completely take care of the ant problem and I have not noticed much of a difference regarding the mice that they said we had. The person who did the estimate also did not communicate with the person who came out to do the work, so we got different messages from them.
Eileen S.
Sep 2019
1.0
$105
Beware! This company is a complete joke. I called regarding a pest problem about 2 years ago and was talked into a maintenance plan they offer. At first we were ok with the service. Eventually we started realizing that any technician that seemed competent only lasted a short time. I would call to request certain workers, when a maintenance treatment would come up. They'd let me know that the person was no longer with the company. I'd be assured that they would send someone capable. Most techs. sent were lazy and very uninterested in dealing with the problems at hand. I constantly had to check and make sure they actually did what they said and more often then not I would have to call and have them come out again to rebait or spray the things they lied about doing. After a while We'd had just about enough. They sent a technician last March who again tried to leave after treating just the exterior of our home. I specifically reminded him that I needed certain things looked at inside. I saw that he was leaving as soon as he finished outside. I again reminded him that I needed service inside and he told me he was unable to come in because I had a dog. The dog was never in contact with anyone. He was inside while the outside was being treated. I let the tech. know that I was going to put the dog outside so that he could service inside. He agreed, I went inside , let the dog out, went back to let the tech. in and saw that he had left! I immediately called Cooper Pests and cancelled my account with them. I was released to be free of their headaches until I realized they were continuing to send me billing invoices. I got a bill from June stating that my property was serviced and the I owed $105.21. I called, sure that they had made another mistake. However They called me a liar and said they had no record of me canceling the account. I was told that a tech had come last June and they needed payment. The treatment plan was for indoor and outdoor so if my wife or myself hadn't let anyone in the house to do the treatment how could it have been completed? They had 0% interest in hearing anything I had to say. The woman I spoke with was unbelievably rude! No sense of customer service, no sense of wanting to get to the bottom of the situation, didn't care about their responsibility to maintain a pest free home for my family... nothing like that. She told me she didn't have time for this and hung up on me. Cooper Pests just wants your money. They didn't try to fix the problem. They didn't even care after 2 years of patronage that I was unhappy. Rather than try to come to an understanding over $105.21, they called me a liar and sent the invoice to a collections agency! Again, hiring this company is a mistake! They are supposed to get rid of your pests... instead they became them. Since then I have been dealing with a company called Aptive Environmental. They do a much better job for about half the price. No hidden fees, no lazy workers, or nasty secretaries. We are very happy with Aptive and strongly recommend them if you are dealing with any pest problems!
Raymond R.
May 2019
1.0
$800
The worst pest control company I have ever had the misfortune to have to deal with . I paid for the whole years service right up front , that was my mistake. We have problems with ants an spiders an issues with drain flys ( they don’t cover that but they fail to tell you that until after you sign the contract) also stink bugs ( again not covered in the contract) after the years service was completed we still had the same issues so I called the office an spoke with the lady who answers the phones. I told her I wanted to cancel my contact an she informed me that I had to speak to a supervisor in order to cancel service an none were available at that time she told me they would call me back . So I waited an a week later they called an I spoke with service manager Mike who was very apologetic to me an told me he would look into the issue and get back to me . Again I said Mike I want the contract canceled and he told me ok but let me look into this to see what happened. So I agreed not realizing the contract was not canceled. A few days latter he called me back apologizing for the poor service an told me that his records show that my house was missed on several occasions an that he wanted to make it up to me by personally coming out to address my issues, I agreed not realizing the contract was still in effect an that Cooper was still charging me. I had a misfortune on the day Mike was supposed to come out and could not meet with him an called an told him an he told me no problem Mr Rowlands , I figured we were done an the service was canceled... but it wasn’t... month after month I continue to receive bills and every TimeI got one I would call the office an tell them please cancel my service month after month the same thing over and over calling back and forth with Cooper employee after Cooper employee trying to cancel service to no avail. What a horrible experience, in the end it ended up costing me over $300.00 to finally end the contract 6 months latter .... I still have the same issues with the bugs . The Cooper pest control company is a total rip-off, do yourself a favor an go with one of the larger companies with a better reputation... you will be happy that you did. Very poor service .... disappointing!!!
Aislynn S.
Apr 2019
1.0
$335
I was given a time frame of 1pm-5pm. The technician called at 11 and wanted to come earlier. Unfortunately I was unable to accommodate him and he became belligerent and nasty with me because of his schedule of stops.
Arjel B.
Oct 2018
2.0
We've been with Cooper for the last 3 years. We’re not exactly sure when this company started declining in its quality, as recent experiences with the company have been marred by less-than-enthusiastic customer service representatives, cancelled and incorrect appointment dates, and a visit that resulted in a broken fireplace door (which was repaired free of charge the following week). While these inconveniences are ones we are willing to overlook, our most recent service call was particularly egregious. This was an appointment to address some ants we had been seeing around our kitchen, as well as on the second floor of our home, where we had never observed them in the past. The problem itself was treated during a recent overwintering visit, but only worsened several days later. The ants themselves are not the problem, as we understand these things happen and treatments may require multiple applications in order to take effect. The grade on this post is in regard to the fact that the technician left behind a half-full syringe of insecticide on the floor of our kitchen, with the needle still attached. Needless to say, this is completely unacceptable. Not only do we have a dog who identified the chemical by sniffing it and pointing it out to us, but one can only imagine what might have happened if a young child was running around and had picked it up or injured themselves on the attached needle. Despite repeated calls to the company to address this situation, I still have yet to speak to a live representative over the phone. To their credit, I did receive an email reply and a voice mail message, but both of which simply stated that the company was “sorry for any inconvenience”. The representative seemed more concerned with retrieving the syringe itself than actually expressing any remorse over compromising customer safety or showing concern for a potentially hazardous situation. The same was true when our fireplace part was broken – never once did anyone from Cooper apologize for this particular incident, just that the parts would be ordered and a repair called in. These may be isolated situations, but if you are thinking of doing business with this company, I would advise that you take a very careful look around and be especially wary of your children and pets once the technician leaves your home.
M P.
Jul 2018
1.0
$250
Customer Service female was polite and connected me right to the Exterminator after I explained my request. NOW!!!!! The exterminator on, the other hand, was a different story! At first, he was forthcoming when I explained my situation. But after maybe 2 minutes he was a different person, sarcastic, rude to say the least. Let me just say Mr. Exterminator, I CALLED, giving you the opportunity to quote me a price to do a job. It was obvious you did not need the work since you were answering calls from the office around 11 AM on a Friday morning. So, maybe next time you answer a call from a customer asking for help you will have a better BUSINESS sense to sell a product/service without being rude, and self-centered because I will without a doubt will NEVER call back and make it a point to never recommend your company.
Michael K.
Oct 2017
1.0
$300
Awful, just awful. The worst experience ever.
Response from Cooper Pest Solutions

"We are very sorry that you did not have a good experience with Cooper. We would like to speak with you to discuss what your concerns with the service were. We definitely do not want you to feel like we took your money and ran or left you with an ongoing pest issue. We are committed to creating a better experience for you no matter what that may be. If you would please give us the chance to discuss where the service failed you, we would like to address your concerns. We have tried to reach out to you via phone and one of our managers will be contacting you via email as well. It is against our values as a company to leave any issues that you may have unresolved. Please contact us back at your earliest convenience. You can speak directly with our Customer Service Manager at 1-800-949-2667 or 609-799-1300 and we guarantee that we can make this right for you. Thank you, -The Cooper Team"

Mary S.
Aug 2017
5.0
Yes, I recommend this pro
$218
The tech was good. He did warn that we may see them a short while after. But after a few days they were gone
Response from Cooper Pest Solutions

"Thanks for the positive review! Great customer experience is something we try to deliver on a daily basis and to hear your feedback is very rewarding. Please feel free to contact our solutions center 1-800-949-2667 with any additional questions or concerns and we will be happy to assist you."

Justin E.
Aug 2017
5.0
Yes, I recommend this pro
I have an annual contract with them. I don't pay much. They are good honestly.
Response from Cooper Pest Solutions

"Thank you so much for taking the time to review our company! We take a great amount of pride in our service, and hope to see every customer have a wonderful experience. If you have any further comments, concerns, or questions please do not hesitate to call our solutions center at 1-800-949-2667 and someone would be happy to speak with you."

William S.
Jul 2017
5.0
Yes, I recommend this pro
They are very responsive and always come out when we need them.
Response from Cooper Pest Solutions

"Thank you so much for your kind words. We are pleased to hear that your service is going well, and if you ever have any additional questions, concerns, or would like to share more about your experience, feel free to reach out to our customer service department at 1-800-949-2667. Thank you so much, and have a WOW day!!"

Jack Z.
Jul 2017
5.0
Yes, I recommend this pro
$300
I don't know how to judge the quality, I haven't seen any carpenter bees.
Response from Cooper Pest Solutions

"On behalf of Cooper Pest Solutions, we would like to thank you very much for giving us an A rating for our service! If you ever have any further pest questions or concerns, please don't hesitate to reach out to us. Have a WOW day!"

Jerry L.
Apr 2017
5.0
Yes, I recommend this pro
.
Response from Cooper Pest Solutions

"On behalf of Cooper Pest Solutions, I would like to thank you very much for giving us an A rating for our service! Please don't hesitate to reach out to us if you have any further pest questions or concerns. Have a Wow day!!"

Jerry L.
Apr 2017
5.0
Yes, I recommend this pro
$500
The cost is about $300.00 for the bees and $200.00 for the ants. They're pretty environmentally conscious. They know their stuff. They know the latest EPA rules for spraying that doesn't hurt human beings and pets. These guys are up on it and it's just as good. These guys get awards. I had some problems with big crows and robins, but the Cooper guys told me about cellophane streamers that are red on one side and silver on the other. Just pin them up above the windows and the wind makes them shimmy and it's very distracting to them, so the birds don't come anymore. They said they're hitting the windows because they see their reflection in the glass and think it's a predator so they attack it. You hear a big "bang" and they keep coming back.
Response from Cooper Pest Solutions

"Thank you for taking the time to submit a review on Angie'[Member Information Removed] List! ;[Member Information Removed] We value your opinion greatly and we are very happy that we were able to take care of your Carpenter Ant and Carpenter Bee problem. If you ever have any additional questions or concerns, please do not hesitate to reach out to us at 1-800-949-2667. Have a WOW day!"

Vickie R.
Mar 2017
2.0
Considering the problem remains and another professional has to take over, I'd say it didn't go well. We paid for a 90 day guaranteed, one time service (not sure what it guarantees) that goes from December 29, 2016 - March 29, 2017. We relied on professionals to guide and help us. Today, I can't even get a return call or make an appointment for someone to come out to the house one last time before coverage ends next week to at least check and re-bait the stations at the house until I can have a mason work on the newly-discovered gap in the crawl space, even though technically I still have an active contract. This company is not flexible with their hours or days of operation so that a working person can have an opportunity to speak to their hired professional. In our case, the only person home was an elderly person who knew no English. On 2 occasions when things were not improving, I was told the job manager would be coming out to personally speak to me early in the morning and on both occasions no one showed up, not even a call. They would email me with a follow up appointment and no one would show up. Reports with supposed details that were left were illegible most times. Only 2-3 weeks ago, I was told there was a gap between an external crawl space door and our home which "might" be an entry point for mice and I was told pictures were forthcoming. Those pictures arrived 2 days ago when the crawlspace was under ice and snow. I can only say that the company was very decent at the beginning, but the moment the job became a challenge, they just didn't care. The only thing nice I can say is that Carlos was very professional when he visited and knew a little Spanish and was able to communicate his findings to an extent. Jeff, who was not even the manager for this job, also came out to the house to inspect the problem and I was told he was thorough, but that all happened in March. Besides still having the problem, I think my biggest problem with this company is their lack of flexibility, accountability and their inability to offer a plausible explanation to a consumer or offer a solution that works considering they are professionals in this field. And only after almost 3 mos. of service, where the problem continues to the point where I may have to replace a major appliance due to health risks, they blame it on a crawl space that I was never made aware of until recently when I got pictures 2 days ago. No communication, no plan of action going forward was discussed or even offered. Just dead silence 4 days before a contract expires. I would not hire this company again or recommend them to anyone.
Response from Cooper Pest Solutions

"We are so sorry to hear that you did not have a good experience with us! Looking at your account I can see where there was a breakdown in communication, and I most definitely want to get that resolved for you. Although your service includes 90 days of coverage, we never want to leave anyone with a pest issue so we would continue to come out until the issue is resolved. If you would please give us the chance to address your concerns I would love to speak with you. My name is Giselle Harris and I am the customer service manager here at Cooper. I can be reached by phone 609-799-1300 x3045 or by email giselle.harriscooperpest.com. I did reach out to you by phone as well but unfortunately I was unable to leave you a voicemail. I do look forward to speaking to you!"

Dan F.
Dec 2016
5.0
Yes, I recommend this pro
So far, so good.
Response from Cooper Pest Solutions

"Thanks for the positive review! We appreciate it! Great customer experience is something we try to deliver on a daily basis and to get positive feedback from our client base is rewarding. Please feel free to contact our customer relations department 1-800-949-2667 with any additional questions or concerns and we will be happy to assist you. Thank you so much, and have a WOW day!"

Andrew H.
Nov 2016
5.0
Yes, I recommend this pro
$300
So far amazingly effective system. Very impressive.
Response from Cooper Pest Solutions

"Thank you so much for taking the time to review our company! We take a great amount of pride in our service, and hope to see every customer have a WOW experience. To hear that you enjoyed your service is exciting news, and we hope to continue to WOW you each and every step of the way. If you have any further comments, concerns, or questions please do not hesitate to call our solutions center at 1-800-949-2667 and someone would be happy to talk to you."

Anu B.
Nov 2016
4.0
Yes, I recommend this pro
They service was really good. I would like to really thank Jim for showing us solutions for the problem.
Response from Cooper Pest Solutions

"Thank you for your kind words, we take a tremendous amount of pride in our services, and strive to bring the best to our clients every step of the way. So to hear you were pleased with your service brings us a great amount of joy. If you have any additional questions, concerns, or would like to share more about your experience, please call our customer relations department at 1-800-949-2667. Thank you so much, and have a WOW day!!"

Andrew H.
Jun 2016
5.0
Yes, I recommend this pro
$300
unknown
Response from Cooper Pest Solutions

"Thank you for taking the time to give us a great rating. We work very hard to deliver WOW service and offer many different programs that might be able to help you from termites to mosquitos. Don't hesitate to reach out if there are any further pest concerns. Have a WOW Day, Lisa Montgomery Customer Service Manager Cooper Pest Solutions"

DAVID L.
Jun 2016
5.0
Yes, I recommend this pro
$55
.
PAMELA S.
Jun 2016
5.0
Yes, I recommend this pro
unknown
Response from Cooper Pest Solutions

"On behalf of Cooper Pest Solutions, I would like to thank you very much for giving us an A rating for our service. We are committed to providing Wow customer service in addition to solving any pest problems ranging from carpenter bees, mice and developing programs such as our stink bug service that is designed to reduce the likelihood of these pest entering your home. Please don't hesitate to reach out to us if you have any further pest questions or concerns. Have a Wow day!"

Debbie C.
May 2016
5.0
Yes, I recommend this pro
unknown
Response from Cooper Pest Solutions

"Thank you for taking the time to give us a great rating. We work very hard to deliver WOW service and offer many different programs that might be able to help you from termites to mosquitos. Don't hesitate to reach out if there are any further pest concerns. Have a WOW Day, Lisa Montgomery Customer Service Manager Cooper Pest Solutions"

Satish D.
May 2016
5.0
Yes, I recommend this pro
unknown
Harry M.
May 2016
5.0
Yes, I recommend this pro
$300
unknown
Response from Cooper Pest Solutions

"Excellent! I am happy that we were able to take care of the carpenter bees at your home. Carpenter bees are not aggressive but they can cause damage to your home by chewing tunnels in the wood and laying eggs inside the tunnels. We work very hard to deliver WOW service and offer many different programs that might be able to help you from termites to mosquitos. Don't hesitate to reach out if there are any further pest concerns. Have a WOW Day, Lisa Montgomery Customer Service Manager Cooper Pest Solutions"

Maureen S.
Apr 2016
5.0
Yes, I recommend this pro
$150
unknown
Response from Cooper Pest Solutions

"Thank you for taking the time to give us a great rating. We work very hard to deliver WOW service and offer many different programs that might be able to help you from termites to mosquitos. Please do not hesitate to reach out if there are any further pest concerns. Have a WOW Day, Lisa Montgomery Customer Service Manager Cooper Pest Solutions"

Joshua R.
Apr 2016
5.0
Yes, I recommend this pro
unknown
Response from Cooper Pest Solutions

"Thank you for taking the time to give us a great rating. We work very hard to deliver WOW service and offer many different programs that might be able to help you from termites to mosquitos. I am happy that we were able to identify the termites before they did any damage to your home. Please don't hesitate to reach out if there are any further pest concerns. Have a WOW Day, Lisa Montgomery Customer Service Manager Cooper Pest Solutions"

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FAQ

Cooper Pest Solutions is currently rated 4.7 overall out of 5.
Cooper Pest Solutions accepts the following forms of payment: CreditCard
Yes, Cooper Pest Solutions offers free project estimates.
No, Cooper Pest Solutions does not offer eco-friendly accreditations.
No, Cooper Pest Solutions does not offer a senior discount.
Yes, Cooper Pest Solutions offers emergency services.
No, Cooper Pest Solutions does not offer warranties.

Contact Information

2495 BRUNSWICK PIKE, Lawrence Township, NJ 08648

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