Xcel Plumbing & Heating, Inc.

Very good job

When I called and explained the problem, they put me on hold for a bit and told me that they no longer service residential and only handled commercial. They also weren't able to recommend or refer me to someone. If you own a home, you should continue looking as they don't do residential any longer.

Work performed as planned and in a timely manner.

Very neat, professional and timely. Also took time to explain the new system and thermastats. Much appreciated. I'd hire again!

This work required two visits: the first to diagnose the problem and the second to install the new parts. Both times Xcel was very flexible in working around our schedule and showed up at our condo when scheduled. The installation required some complicated work around ducting, but they completed the job within their time estimates and at the agreed price. We are completely satisfied with the work done and would recommend Xcel to others who need A/C repair.

unknown

To keep this review to the point, Xcel Plumbing was contracted to build major fixtures in our business. After questioning one of their employees he said that the level of their quality was to 'pass the town inspection'. This came up when the fixtures began to literally fall off the wall, because in some case they were not attached to studs or anchored well. When asked to fix the issues, their very first concern was 'who's paying for it', because the work was not even a year old and still under warranty. I can understand as a business owner that who's paying for it is important, but if this is within the warranty period and there is an obvious emergency that is going to have a significant impact and could harm other people (we are talking about sinks falling off walls, etc.) the first instinct should be 'take care of my client', fix the work, and discuss the bill afterwards. INSTEAD Xcel plumbing decided to hang up the phone and not answer it and pretend we did not exist.
In addition, we had a service contract with them, which I paid in full at the start of the contract to take advantage of a discount. We found out that, after they dropped us as client. They did not perform the service in the contract (filter changing, inspection, etc.). We also found out that because we did not shop around (stupid me) they actually charged us more than 2x what competitors would have charged. They knew since they installed the fixtures that we would go with them, so we didn't shop around for service contracts and they took advantage of that (smart on their part, but 'buyer beware')
In summary:
1 - They do the minimum level of work (to pass town inspection)
2 - They do not stand by their work, probably because they know it is substandard
3 - They do not work hard to satisfy the client and get repeat business
4 - They took advantage of us in charging more than 2x what competitors charge for service contracts
5 - They did not perform the work that was in the service contract, especially after they dropped us due to repair we called them about.
6 - Since the service contract was paid in full already, they had not motivation to honor the service contract or warranty work
I do not know what other people have experienced with them, but this is my experience. All I can say is do your due diligence in working with reputable contractors. In my opinion, Xcel Plumbing is one to stay away from.

It took a few calls to Xcel's offices, 3 follow-ups to be exact, before I got my HVAC appointment scheduled. Once scheduled, for a 7 am call, which was great for my work schedule, I had to wait another 30 minutes before the technician arrived. While I was a bit miffed about this delay, the technician apologized for being late, was extremely professional and courteous with me, and finished the job in about 45 minutes (and explained everything he did to me in layman's terms). The routine service was just under $200, which I thought was a bit high, but my A/C hasn't been this cool in years, so I'm happy. Overall, I'd recommend Xcel with no reservations (except their timing).