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Ryan & Son Chimneys
Chimney or Fireplace - Clean and Inspect, Brick or Stone Fireplace - Install, Brick or Stone Fireplace Repair,
About us
As an industry leader Bill Ryan has served on Boards of Directors for the past 17 years and is a Nationwide instructor of Chimney Inspections, chimney repair and chimney related technical classes. Ryan and Son Chimneys is a full service chimney company specializing in Chimney inspection (level 1, 2 and 3) chimney and fireplace restoration, chimney liners, caps, repairs, installations. Fireplace, wood and pellet stove installations. Pellet, gas and wood appliance service. Consulting, expert witness and hearth and chimney design services.
Business highlights
48 years of experience
Services we offer
Chimney Sweeping, Construction, Consultation, Inspection, Installation, Masonry Work, Relining, Repair, Restoration, Service, Water Proofing & Flashing.
Accepted Payment Methods
- CreditCard
Reviews
4.893 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 6% | ||
| 0% | ||
| 1% | ||
| 2% |
Showing 1-25 of 93 reviews
Kenneth S.
Feb 2023
First off all I can say is do your research on companies. Why doesnt Ryan and Sons have a google business account its because their reviews would make it impossible for them to do business. I am not debating them on their findings. What I will say is why would 2 other fireplace companies have solutions that are safe and follow the code, but be 10% the cost. I spoke to Bill Ryan on the phone and he is nasty and condescending. They quoted one price to do a fireplace inspection and the price doubled when they arrived. Do yourself a favor and just go on google and research the companies. Also good for Yelp to not allow this companies poor reviews to be taken down like Google did. They just deleted their Google business account
Thomas R.
Aug 2020
I had this company evaluate my Chimney for a leaking condition. I was charged $99 . They insisted on a full level 2 inspection before any work or scope of work could be determined after the $99 charge. This would cost over $450 for my three pipes. That's $550 before ANY work is to be done. I asked for photos of my Chimney as a courtesy in a good faith gesture, I even messaged them about the photos. I figured it would not take much time or effort to send a few photos via email to a Potential customer. I never received a reply from them, That's the first RED Flag here, In addition the overall direction of the dialog between myself and the engineer was obviously leaning toward a critique of prior work done to this system, suggesting it was inadequate . I don't want to call it scare tactics BUT that's what is effectively what it turn out to be. So that being said, me as the consumer was being groomed into letting this particular vendor have ' carte blanche ' , obviously I don't know anything . That's the Second RED FLAG. So , I decided not to work with them, regardless of how knowledgeable they are or what fantastic certifications in fireface safety inspections they obtain. The third RED Flag is that the never followed up with me !!!!! Communication is important , at least to me. I assume that I would have ended up spending $5 K - $10K following everything they suggest, and in the process I would be handley lining the owners pockets with cash $$ !! So if you have Deep Pockets use this company, money is no object . I'm sure they will do a great job.
Response from Ryan & Son Chimneys
"HI [Member Name Removed], I’m sorry we failed to meet your expectations, but I would like to take a moment to qualify some things regarding your review. First, we always operate in a manner that allows us to provide permanent solutions only. The circumstances regarding your chimney were indications of a Level II inspection, and this was based on poor actions taken on the chimney previously. We could not in good conscience make a recommendation to just replace a chase cover once this evidence was discovered. To be technical, your chimney chase contains factory built fireplace and chimney systems, and at some point, masonry was used to make repairs. Masonry in contact with these components causes a reactive situation with the metal systems. It is our job to perform the minimum standard of care, and for this, it would be level II chimney inspection. That service does have a cost associated with it. Second, if my technician gave off red flags, for that I apologize and will be corrected. Sometimes factual information can be perceived as scare tactics, even if the information is only meant to educated. We are in the life safety and loss prevention business, so it is important for us to act with professionalism while communicating our findings. Finally, I am understanding that my office did send pictures to you. If this did not happen in a timeline that met your expectations, for that I apologize again. My office staff does not have access to the technician files, so there is a process that had to be taken which took a couple of days. Also, my technicians notes indicated that you would let us know if you wanted to proceed with Level II inspection, and therefore, we improperly assumed that we were waiting for your go ahead. Best, Bill Ryan"
Ben T.
Sep 2019
It went very well. They were professional and definitely knew their stuff.
Adam B.
Aug 2019
The service was excellent. They came in and very professional. They asked questions that needed to ask. They were very clean and clean up after themselves. They courteous and personable. Were happy with the service and extremely satisfied with them. I strongly recommend them to anyone who need their service.
Jay C.
Aug 2018
Very good - professional job - on time...neat...kept me informed of process - all good
Response from Ryan & Son Chimneys
"Thank you Mr. [Member Name Removed], it was a pleasure doing business with you. Best, Bill and staff"
Anthony P.
Apr 2018
They were prompt and cleaned and inspected my chimney.
Laurie C.
Oct 2017
A very professional inspector examined the chimney with a camera & other equipment. He did an excellent job.
Craig B.
Jun 2017
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Holly H.
May 2017
I was very thankful for Bill Ryan's inspection and thorough report at the time I was buying my home although the news wasn't good... After considering options I went with Bill's proposal to rebuild and replace my damaged and dangerous fireplace, chimney and wood stove configuration. Jenn was great throughout the project with communications and coordinating permitting. The removal job was far more difficult/tedious than I'd anticipated and it took a lot of hard work and some inventive toolmaking on Dan's part to take out my unusual firebox and smoke chambers. Chris, Cooper, Alex and Dan toughed it out in good cheer and were super considerate of my home and property. They always went to great lengths to protect my floors and keep the house dirt free, utilizing vacuums and fans to prevent dust and debris from ever entering my home. With the chimney removed, work was interrupted one point by a late winter storm and the guys took great care battening down the hatches so I'd stay snow free inside. They were very flexible with no complaints when it took me time to dig out so they could resume work. I'm really pleased with the job and believe Ryan Chimney, while perhaps not the cheapest, provides great value. I'll definitely call on them to keep all maintained - highly recommend!
Elizabeth C.
May 2017
Well worth it. An education for me.
John D.
Apr 2017
Contracted with them in September but they were booked through December so could not start until March. They put up supports in December which prevented the chimney from coming down until they could begin the rebuild. They clearly explained everything they were going to be doing and why. Absolutely first class professionals, cleaned up every day, wore shoe covers when they came in to use the bathroom.
Patrick M.
Apr 2017
Quick. Vacuumed out the hearth, inspected the flue and chimney.
LYNN T.
Mar 2017
They did an amazing job - on time, reviewed everything carefully and explained what they were looking at the whole time. They indicated that the review would be ready in 48 hours and they answered all questions. They were professional, are clearly very experienced, and were straightforward about the concerns and issues with the fireplace, chimney, and boiler hook up. Highly recommended.
David G.
Sep 2016
Perfect, they were able to match the existing old block precisely so no carpentry or aluminum siding work was necessary. Crisp attitude, responsive scheduling, good work. Worked closely with the inspection guys. Adjusted the furnace flu, too. Kind of expensive though on the outskirts of their service area.
Peter P.
Jul 2016
Everything went very well. They showed up to both appointments (Inspection/Estimate and Repair) on time and everyone I dealt with were courteous, efficient, and really pleasant. They went out of their way to make sure that any soot & dirt was contained to the fireplace area and cleaned up after themselves. The only comment I have is about the cost of the inspection & estimate ($339.00), which I thought was a little expensive. Maybe they should offer a small discount to off-set that cost if they are actually hired to perform the repairs, which was $765.00.
TIM K.
Jun 2016
This is the first time we have use Ryan & Sons and I can't tell you how wonderful they were. Bill Ryan did our Level II inspection for a home we are buying. They were very responsive from the 1st email inquiring about the inspection all the way up until today. Bill was exactly on time for the inspection and took his time doing a very thorough job. He sat with me after the inspection and explained all the issues he found, how they would need to be fixed and approximate cost all in a very down to earth manner since I know next to nothing about chimneys. He has also offered to review info from the sellers chimney contractor to make sure the work being done will fix the issues. I can't say enough about how great this experience was.
Marcia M.
Mar 2016
unknown
Jennifer S.
Mar 2016
unknown
Sara T.
Feb 2016
We decided to have our chimney inspected prior to having some "cosmetic" work done on the fireplace. After reading the reviews of Ryan and Sons I made an appointment for a "video" inspection. The gentleman came and showed my husband one place there was an issue, however said the other flue had issues too, but did not show any pictures. My husband was not concerned, as he "knew" all findings would be in the report.
We thought, as anyone would , that if we are paying $300 for an inspection we would get a written report. However, that was not the case. We called multiple times and were told that because we were not having the inspection completed for house buying purposes an inspection report was not completed. Had we known that, my husband would have taken notes or better yet, we would have gone to another company. We were told the inspector would write up the inspection and we agreed to pay additional for it. Crazy I know!
After some time passed we were told that he was not able to write up the report. When I asked for a portion of our money back, I was offered a new appointment. We refused.
What I learned, there is NO reason anyone should pay for a quote for work to be done on their house. There are too many contractors who will happily give you a free quote.
We thought, as anyone would , that if we are paying $300 for an inspection we would get a written report. However, that was not the case. We called multiple times and were told that because we were not having the inspection completed for house buying purposes an inspection report was not completed. Had we known that, my husband would have taken notes or better yet, we would have gone to another company. We were told the inspector would write up the inspection and we agreed to pay additional for it. Crazy I know!
After some time passed we were told that he was not able to write up the report. When I asked for a portion of our money back, I was offered a new appointment. We refused.
What I learned, there is NO reason anyone should pay for a quote for work to be done on their house. There are too many contractors who will happily give you a free quote.
Response from Ryan & Son Chimneys
"Dear [Member Name Removed], When you originally made contact with us, you had some reservations about the costs- my office manager offered you the level II inspection without the report price. It was a miscommunication and we offered to come back at no cost to record the necessary pictures to provide a report. I'm not sure why you declined, we didn't have any other way to meet your expectations. An estimate is significantly different than an inspection. We regret your dissatisfaction ,but thank for your honest review. We have changed policy since your concern and no longer offer a level II inspection without a report. Best of luck with your chimney Sincerely, Bill Ryan"
Wayne P.
Feb 2016
This started off as a tune-up on a seldom-used propane fireplace that would not light. It turned out parts were required (not easy to obtain) and multiple visits. Communication was always spot-on; price was fair, considering the substantial work involved.
Stacey W.
Feb 2016
Excellent job.
Professional and punctual.
Office staff easy to work with.
Highly recommended.
Professional and punctual.
Office staff easy to work with.
Highly recommended.
James L.
Dec 2015
I highly recommend this company. They showed up exactly on time. They were very professional and very thorough. They discovered flaws in the chimney which had not been discovered by previous chimney sweeps which indicated the chimney was a serious fire hazard. They most likely prevented me from burning the house down. If you value the safety of your home and family you will use this company. They are timely, professional and HONEST! Best $229 I ever spent
Nicole W.
Dec 2015
unknown
JOSEPH K.
Nov 2015
Gave good advice. Was very meticoulous and throughly performed all the required services.
Sharon R.
Nov 2015
unknown
Licensing
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FAQ
Ryan & Son Chimneys is currently rated 4.8 overall out of 5.
Ryan & Son Chimneys accepts the following forms of payment: CreditCard
No, Ryan & Son Chimneys does not offer free project estimates.
No, Ryan & Son Chimneys does not offer eco-friendly accreditations.
No, Ryan & Son Chimneys does not offer a senior discount.
No, Ryan & Son Chimneys does not offer emergency services.
No, Ryan & Son Chimneys does not offer warranties.