River Signs

I ordered a simple "For Rent" sign despite their prices being higher because I like to support local businesses. I paid River sign to create and install the sign which crashed down 3 days after it was put up due to improper installation. The sign was damaged as well as rail fencing below. I called the company expecting them to repair and re hang the sign and what I got was an owner who tried to blame me from the start. She claimed "I told the company how to hang their sign"? This simply wasn?t the true. The owner went on to say the company "did me a favor? by hanging the sign despite the fact I was invoiced by way of separate line item for installation. The company took no responsibility despite the fact they are the professionals who were hired to install the sign correctly. The owner was unhelpful and confrontational from the very start of the problem. I was told me to use a rubber mallet to repair the metal on the sign? After several emails the company said I could return the sign but created a caveat by giving me a two day time frame to do so. They then went on to say I would be charged $10 per day if I was late in returning the sign and knowing I was out of town on business. I felt this was done to further harass me since this was a custom made sign that needed to be replaced. I requested but was given no valid reason why River Signs created an artificial time frame for the signs return? At that point I was done dealing with them.