Ciel Power LLC

"Hi Customer, Thank you for selecting Ciel Power LLC as your Home Energy Assessment Provider. My name is Scott Fischer and I am one of the partners in Ciel Power LLC. We obviously did not meet your expectations for your Home Energy Assessment and I apologize for that. I would like to address each of the issues you raised in your review starting with the issues our blower door testing caused with your heating system. Our auditors have strict instructions to follow the same procedure on every appointment which includes shutting off the heating system during the blower door test. Your home is a perfect example of why these procedures exist. Since it was July when your assessment took place, the auditor apparently made the mistake of thinking the heating system would not kick on, not realizing the boiler was also heating your hot water. We will review this at our upcoming training sessions. Our customer reports have been through several iterations during the time we have been performing Home Energy Assessments. Our original reports were very technical and contained a significant amount of technical data points that were difficult to compile and were not valued by our customers. In the spring we released a new version of our assessment report that included a summary of utility consumption, a summary of the auditors concerns, photographs of significant issues inherent to the home, a prioritized list of recommendations to increase the efficiency of the home, and the specific projected total energy savings you could expect to realize by implementing the improvements outlined in your report. Since the release of this version we have received feedback from customers requesting more specific data. As a result, we have reintroduced some of the key technical data points into the latest version of our report in a consumer friendly manner. I would be glad to provide you with an updated version of the Home Energy Assessment Report for your home which may have more of the detailed information you were expecting. Ciel Power provides comprehensive Home Energy Assessments using standards set-forth by the Building Performance Institute. These assessments typically take several hours in the field to perform, several hours in the office to compile, and require sophisticated equipment and software. Our service includes a comprehensive safety test including gas leak detection, CO detection, combustion analysis of your boiler & hot water heater, evaluation of current insulation levels and air-leakage, and depressurization of your home. Our prices will generally be competitive with market rates however, our recommendations are made after a comprehensive evaluation of your home, a thorough understanding of the impact these recommendations will have on other systems within your home, and proven building science. The installation is overseen by Building Performance Institute Certified Technicians and a confirmation assessment is performed to validate the results of the installation. Regrettably your Ciel Power Home Performance Consultant was only with us for a short period of time. I believe the inexperience of your consultant may have contributed to our firm not meeting your overall expectations. I would be glad to discuss your home in detail with you if you have any specific questions or concerns. Thanks again for selecting Ciel Power LLC as your Home Energy Assessment Provider. I apologize for the disappointing experience you had with our firm and I look forward to working with you to improve upon that experience. Sincerely, Scott Fischer Managing Member Ciel Power LLC"