| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 25% |
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I contacted them immediately via their website and via email and they said they were sorry that I was not happy with the product, but because they were personalized, they could not accept them for an exchange or for a refund. I asked WHY didn't they state that they were made of plastic? got no answer on that. I have no choice but to keep them. They are nicely made, but if I wanted Plastic, I would have searched for Plastic. They also have 2stripes on each collar, which is a reflector and that is nice, BUT a Plastic collar? That is NOT what I was looking for. I will never work with them again and will be happy to share this with all of my dog owner friends.
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