Alpha Moving and Storage

I contracted Alpha Movers in August 2021 to move me from NY to WA. The cost was at the high end of the quotes; however, they have excellent reviews and a list of compelling clients. The short version of this move is that after five days of unpacking, I have the following issues: 1 - exceeding 45,000$ in damages. 2 - they never moved my belonging inside my house, didn't set up my furniture, except one bed, and then left in a hurry because they had another job. 3 - refused to allow me to keep moving blankets that I bought and left expensive furniture unprotected and exposed 4 - have been unresponsive as to make good on their contract terms In general, I understand that things break, things get lost, moves are rarely perfect. However, what transpired is at a different level of malpractice and negligence. One piece of furniture has moved over eight times without a scratch. It is now in multiple parts. I just had it refinished and was so pleased with how it looked. I fear it is ruined. I'm now trying to work out insurance and have hired a lawyer to handle the breach of contract. My recommendation is to pass on Alpha Movers, but if you have to use them, observe them keenly and do not let them take advantage of you by ruining your possessions. I'm sure they will have canned answers to all of this, but what I asked for was simple: make good on your contract and do the honorable thing here. Admit you made mistakes and be honorable. Do the right thing. I realize that honor is rare in our current time, but that shouldn't cause people to demand it from others. If we all refuse to allow ourselves to be grifted, maybe it would stop. Just maybe.

My experience was awful and I do not recommend Alpha Moving to anyone. The chief of the crew was all the time very rude, and since the beginning has been trying to make additional money on us. He arrived telling that he had parked the truck in a forbidden place and we would have to pay all the fines and tickets (however, the contract set forth that all the tickets were Alpha Moving liability), that if the moving was late, he would charge us more, and by the end of the day we had a very hard time with him. We hired the crew to pack our kitchen stuff. They only packed one box and such box has disappeared. We have been trying almost 3 months to recover the box or have an insurance cover. It is our worst experience ever with a service provider in US

While most moving companies only want to make some profit but Alpha Moving and Storage is one of the very few companies who care more about their customers than their balance sheet. Their quote was unbeatable, the movers were hard working and the move went absolutely perfectly. The foreman directed his men so well and they carried my big furniture so efficiently. I asked the crew to be extra careful with my breakables and they were just that. Even the final fill was fair. I am just blown away by this company since I have never had this good of a moving experience.

The move went very well. The staff was punctual, adjusting and hardworking. Even the initial estimate that was given was surprisingly very accurate. Overall very happy with their service and would definitely hire them again.

Quote was very professional and informative Team that packed up with friendly efficient and timely Team that was delivered could have kept me informed a little better on arrival time as window provided was quite wide (really all day) but it was reasonable Team that unloaded was efficient, cooperative, communicative, and worked hard. Price was quite competitive. I highly recommend using a local service that handles a lot of cross country moves such as Alpha as you really dont know what you are getting with many nationwide services. Alpha overall was great and I would use them again.

Alpha came to our rescue after we found that the mover we had contracted with was a broker. They contracted our move to an awful company. I called Alpha on Tuesday morning, they came to give us a proposal in the afternoon, and arrived promptly on Wednesday morning. I can’t say enough about the respectfulness of the crew, the professionalism, the care of our possessions, and the attention to detail that this crew, headed by Thomas exhibited. I would highly recommend them to anyone in New Jersey needing a moving company locally, out of state as in our case or internationally. I hope if we ever need a mover again that I find that they’ve expanded into Maryland. They were absolutely the BEST!

Could not have asked for a better crew - sent 3 guys and had the job done in less than 4 hours. Very neat, professional, went over everything with me. It was a horribly rainy day and they covered and well protected everything. Highly recommend Alpha. Though not planning to move soon I will use again.

It was excellent. Wonderful people and I would go back to.

No comment

It was amazing. The move was 10 days before Christmas so as you can imagine we were stressed but the movers were so professional & made the day so much easier. I really can't say enough how hard they worked! I would definitely hire again.

Great service

Team was excellent!

The movers were efficient and professional.

Moving was fast and professional

Did not use

Awesome folks. Careful and helpful.

This is only for a quote. I called for a quote for a one bedroom apartment in Jersey City to another apartment in Jersey City. I called Alpha because they are in the same city. While the quote was happening, the person who came to do the quote kept saying things that made me want to find another quote, when I wasn't planning on it. Adding fees for every television and mirror, saying he wouldn't charge for tape after the quote was given, but the number didn't budge. He said it may go over the quote, but when I asked if there was a scenario where it could be less, he seemed to scoff, anther reason I went with another quote. The end quote was $995. I found another place that did the job for $650. Frank Richter Moving is who I went with, and I waited until the work was complete to see if there was a reason for the huge difference. But the move went extremely well and Im glad I went with my instincts to get another quote. Price shop and get various quotes before deciding on this company.

The move went about as smooth as a move could go! We were very happy with Alpha movers and would highly recommend them. We moved on June 29th, this is a bit delayed due to all the unpacking we've been doing. There was a bit of miscommunication when we initially hired this company. I originally wanted them to move us out and store our stuff overnight and deliver the next day. When they called the day before the move to confirm, I was informed a delivery on the next day was not possible. This was most likely due, as I said, as a miscommunication between myself and the booking agent I spoke with, whose name I have forgotten. When I spoke with Heather about this, she did everything she could to try to fix the problem. She was great about it and very helpful. Luckily, www order it out to move our stuff in on the same day as the move out, so it turned out ok. Like I said, Heather was great and I thank her for all her help. As for the actual move, Eddie and his crew were AWESOME! They took care with everything we owned. They were punctual, professional and moved efficiently to get the job done within the estimated time frame. Could not have asked for a better crew to move everything we owned. When they were done in the house, they went over to our storage unit and packed all that stuff as carefully and as quickly as I could have asked for. The move into the new house went equally as smooth with equal care and professionalism. Eddie even took the time to tighten up our table soccer set and remove a shelf for us to fit our tv (which he put the stand on for us) better! And, he even had time to play a little table soccer with my son who was otherwise bored while all this was going on. I hope there is no need for a while, but if I ever needed a moving company again, I would definitely use them again!

When the movers came the foreman was good. He asked me whats going and whats staying and they began working. I was actually impressed at first. I got thrown off guard a little when we got to the new house and the first thing he hands me is the final bill on which he showed me charges I didn't know I was going to be charged. I quickly called my husband to go over the bill with them and hopped on the phone with Alpha Movers office. The lady I spoke to was kind and took those chargers off the bill. They were rushing at this point to get things into the house and be done. As they were moving things inside towards the end I noticed them using my husbands two hand trucks (which they ended up breaking) As they were moving in the furniture they scratched alot more than just a few corners of newly painted walls. The scratches are deep that I've had to call my contractor back in to touch up because I wasn't able to just touch up the paint. They left and by now I'm irritated and very very disappointed. The next day I started to unpack and noticed that furniture was scratched and scuffed up. One whole box of wine glasses was broken, one lamp was broken and there is a huge scratch on my husbands brand me office desk (we bought it 3 weeks before out move) I took pictures of some things and immediately called the contact that was dealing with my move. She has yet to reply to my voicemails. I not one to usually write bad reviews but these items were expensive and some I cannot replace. I just wish I had they were move careful and responsive. I had made sure to wrap and label boxes with Fragile stickers and be careful signs. I was happy at first but will not be using them again. 

I would absolutely use them in the future. I would recommend them.

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