NEIL BROOKS PLUMBING HEATING & COOLING INC

Excellent. Fast response. Reasonable rate. Service very quick. Service tech excellent. Work perfect. Highly recommend.

Guy came first thing in the morning, was right to the point; found the problem (motor burned out) and replaced the whole thing in about 2 hours. No mess, works fine now!

They are excellent! Complete removal of the old water heater system and complete installation of Navien.
I am going to call them to re-route a water line for the base board heater. 

He was on time. He was very pleasant. He explained everything clearly to me. They carries good quality product. He does excellent work.

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Right tools for the right job.

Friendly,professional, and take care of the issue. He always cared about dragging mud into my house, and wore boot covers. I was impressed

My house had an old oil furnace with a forced-air system. I hired a plumber who did, what I thought, to be a very good install of a high-efficiency gas furnace, forced-vent water heater and a gas stove. He had to run the black gas pipes, three PVC vent pipes and condensate lines.  However, he kept making excuses with respect to getting the construction permits and inspections. Six months after the work was completed, I found he did not have the level of licensing needed to get the inspections signed off.
After calling a few other plumbers, Neil Brooks was the only one who would get me out of this predicament. He was able to work with the Jackson township to draw the plans and get the permits. Neil's man corrected a dozen non-conformances. This included reworking about twenty feet of pipe (because of discoveries during the pressure test) and he had to install proper condensate drainage pipes. All the work was done in the few weeks that was scheduled.
Neil's quotation was orderly and precise. It is nice that there is an office staff.  Someone is always there to answer your phone call (if Neil does not answer himself). Do not expect discount pricing, but the price is not unreasonable. Neil saved me a lot of time and trouble and saw the inspections completed to the end. I am very grateful for his help and I will call on him again.

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See above.

The services were never performed due to the fact that they never even responded to my request for a quote. This provider was unprofessional and I would highly state "do not use". If a provider cannot even respond to an inquiry for services, how prompt and efficient can their work be. The fact that they failed to return my email and solicitation for an estimate is a great indicator that they are not a quality service provider.

Quality work and a great group of workers

Every time I call the service is great - from the person answering to the phone to the tech who shows up at my house. 

They were punctual and return my phone calls. They are intelligent and knowledgeable of their trade. They are consistently professional and polite. The office staff is very good as well.

 

They were prompt, on time, did the work, and cleaned up. The person was cordial and professional. There were no other problems, but I did find the fee a little bit high for what the service was which was my only issue. I'm not sure if I'd use them in the future and would shop around for a more reasonable price.

Excellent.  we have a 1 piece shower enclosure and were concerned that we'd have to tear the whole thing out or cut into it to access the piping.  The technician instead accessed the piping from the other side of the wall, leaving a very small area to repair, and gave us some simple advice on how to do that, which we did the next day.  He was prompt, professional, personable, and made the repair extremely quickly.  Pricing was very fair, was quoted before work started and not exceeded.

I had 8 inches of water in my home; they had to go 6 feet down because I’m on a slab. The house was built in 1964 and when they picked the pipe up it crumbled in their hands. They were able to go in just through the laundry room; they didn’t have to tear up any other rooms. I recommend him highly.

They did a good job.  They are very thorough, the prices are fair and he is very responsive.

The quote was for, roughly, $10,000 and he was very professional; there was nothing I did not like about him. He came highly recommended from a co-worker. The only thing was that somebody else had a different design and, pricewise, they were about the same. The other company that I did use had high efficiency equipment whereas Neil did not. Unfortunately I had the work done in September and the heat still is not working right. Neil was very professional and I wish I had used him.  

They were good.  They were very professional.  There price is pretty cheap.

I would hire them again

excellent

He was prompt and was there when he said he would be.  His estimate on time was right on.  He was clean in his work and made sure to follow up after his crew.  All in all I was satisfied with his work.

They do a good job and we are really happy with them. The fellow comes in and he is the nicest guy you would ever want to meet. He really knows what he is doing and can do things that other companies say are not possible. He is efficient, thorough, and answers all your questions. He even saves you money.