Mid-State Heating & Cooling

I would never use them again. The splits are too big and not properly installed. They would not even discuss this with us. They said that the units are fine and walked away. They aren't fine. Had to hire a different company to fix them and have had to put in a complaint to the BBB. I'd stay away from this company.

My old water tank started to leak after 16 years. They came within 1 hour after I made the call. Took away the old one and put in a new one. Then we had a sump pump installed for the crawl space basement because it gets flooded every time it rains. They dug a hole in the basement to install it, but they left the dirt & clay there. That's just not right.

They make two visits a year, fall and spring. I didn't have an opportunity to do a whole lot of comparability shopping. It was November and we needed heat and they have been working on our system for 3 or 4 years. We go back to 2013. They were very responsive, they came within 24 hours. They said they were coming at 7:30 in the morning and they were here. The clean up crew left some of their, a couple of their boxes in and so forth in the front yard buy they came out later that day.

They do a good job and quality work. They are there on time just everything you would expect them to do. They explain thoroughly if you have any questions they take the time to answer them.

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unknown

It took them about four days to get the part that we had been, we had to close our business for four days because it was too hot. They did this with our business. They have our home and I don't want them to do this with our home. It took almost two weeks to get the air conditioning in. Once they finally did it they did good.