Window Genie of Bergen-County

It didn't not go well, they left pots on the window of the house.

The technicians were meticulous and the end result was wonderful - our house looked amazing.

I couldn't be happier. Everything went as planned from start to finish. My home looked amazing, and I didn't even have to worry about taking the lights down. They came back in January to remove them, just as promised.

They did a great job, and I thought the price was very reasonable. Made appointment with Kathy, and she was a pleasure. Highly recommend them. Larry

Perfectly, unobtrusively, professionally.

This Company was great! They were very responsive, professional, and courteous. Their work was done very quickly and efficiently. We will be setting up a bi-annual schedule moving forward.

Orlando and his assistant, Ryan, were outstanding. They did an excellent job cleaning the windows inside and out as well as an outstanding job power washing the entire two story house. They even cleaned our exterior brick on our chimney. They also cleaned a large deck, stairs, a patio set on the deck and slate pavers. Everything looks new. I would highly recommend them. Their pricing was very competitive.

Fine. They did exactly what we agreed they would do. Timely and polite.

Okay, however, they did not have boot covers. They had to do over some of the windows where some obvious dirt was left. They said they had to move on to the next job and could not stay longer but were very nice about it.

The date agreed upon for installation was Tuesday, November 20, 2018 and that was the date the lights and a 36" wreath were put up. The gutters were also to be cleaned, re-securing of the hanging gutter along the roof line and the screens that were on the gutter line were to be removed. The bow was missing on the wreath when we arrived home from work. The screens were still attached when I checked the next day (during daylight). After calling (on the same day of installation) to address the missing bow, it was attached the following day but in the wrong location (not where we requested)/it was to cover the cable that was showing below the wreath. It also seemed to have been carelessly placed (crooked). I called Kathy on the same day that the bow was attached and I informed her that we did not like how and where the bow was placed (we were also promised a nice looking bow). A picture will be attached if possible as proof. Kathy informed that she was not going to be able to send anyone out to fix the bow as we wanted because it was not possible to send someone immediately to address that issue (which to her seemed minor/of course because she did not pay for the service). I then told her that we would purchase our own bow (a bigger size and more appealing). I informed her that if it were something that I could easily do I would. I also stated that my wife also was not pleased with this. I made sure to stress that it was not a free service (it cost $875.34)/the gutter cleaning was free. Kathy then stated that possibly someone could come out on Friday, November 30, 2018. Today is Friday, November 30, 2018 and no one showed up! Shameful way to treat a customer especially a first time one. If anyone decides to seek service from this company in the future, be sure someone is home to supervise so that it is done correctly from the get go.