S & R Pool & Spa, Inc.

Great experience from beginning to end of project Staff was responsive and friendly Will definitely hire again

Very courteous and professional customer service. Truly knowledgeable in what they are doing.

Excellent customer service and work quality!

Hired to install pool cover. Really terrible experience. Did not show up on scheduled date due to not having the right equipment, then cracked my new patio when drilling holes and took me to court for the balance I owed when I withheld it to fix my patio. Judge stated that S R did consequential damage, but only gave me a $300 credit, so I am out another $700 (at least) to get the patio fixed. I also noted while doing a search in the Court system that S& R has averaged 8 court cases a year for the last 3 yrs! I searched another local pool company and found none. Be really careful dealing with this company - there are plenty of other options out there.

N/A

Everything went smoothly from scheduling the appointment to completing the work. The pool tech was prompt and professional. He was easy to talk with - explaining the service and answering our questions. The office was very customer service friendly.

Kevin and his team are very knowledgeable and provide their services in a very quick time frame at an excellent price! I highly recommend!

So happy with our in-ground pool! It has transformed our yard into a summer oasis!

Have used S&R pools for many years and always happy with the quality, timeliness and pricing of their work. Kevin is an excellent owner who tells you straight on what services you do and do not need and always super responsive. I would highly recommend using S&R for all of your pool needs (build and service)!

From the initial call to set up the appointment with the office staff and the service call with the knowledgeable technicians I use S&R Pools for all my pool needs.

Very easy to work with. Kevin, the owner did all the measurements himself and the team replaced the line in less than a day.

Our old liner was literally coming apart. Kevin, the owner, was very easy tobwork with and helped us select the best liner for our needs and came out and did the measurements himself. The new liner was installed in about half a day amd fits perfectly. If I knew how easy the process was I would have replaced the liner years earlier.

These guys doing great job! Customer service e representatives alerts pick up the phone and answer the emails.

Was spoken to so rudely by the person who answered their phone when I had paid them in cash as they asked Called the owner to let him know what was said and no response. I had questions and was told that I should not have a pool if I cannot take care of it. I had a Pentair system and they put in a Hayward super pump. My husband had died and I had maintained my Pentair pump since his death. I just wanted a question answered about my new system they installed

Prompt in responding

Completed work in a timely manner. Very courteous and explained what they were doing, why and how. I will definitely use this company again in the future!

They are very nice and professional

The entire organization from principals, office staff and field techs are courteous and professional. Have been long term customer with no complaints. Very knowledgeable and rresults driven. Highly recommend !

S and R Pools were referred to me by a co-worker. I had my pool installed late in 2018 and did not utilize the pool until 2019. The process went smoothly and the workers were great. Once the pool was open I noticed spots on the sundeck and brought it to the attention of Kevin. There were areas on the sundeck where the plaster was missed so there were rough and discolored areas. Kevin indicated to let the chemicals do the work. At the end of the summer the rough and discolored areas remained. I asked to have the area replastered because the pool looked old and I just spent close to $50K on the pool. He said the plaster color would not match and I needed to sign something saying I was ok with that, so I did. We agreed it would be done the following year when I opened up. When it came to opening the pool he sent Dave and Dax and they just did an acid wash, when I spoke to them about the plaster they said they were here for that. At that time I said look at the lines it looks like cracks now, sort of spider web lines, and they told me again they were only there for the acid wash and opening. I left it alone until it was time to close. Scott came and was very helpful walked me through the process of closing, answered all my questions on the equipment. I showed him the sundeck and he agreed it looked horrible. He said he would mention it to Kevin. I sent Kevin, the owner, and email and he answered, I also sent pictures of the deck and said that happens. I also said I thought we agreed to replaster, he said that Dave and Dax said it did not need it. I told him the deck looks horrible and old, and you had me sign a waiver to have it fixed and it never happened. I told him I have been complaining to them for two years and that I would like it done. Let us just say I have not heard a word from him since. I have sent follow up emails and no response. $50K is not easy to come by and I work very hard as a single parent and though it may not be a lot of money to him it is to me. I have stayed with them because most of their workers are great and I have learned a lot from them on managing my pool. I am very disappointed in the fact that he has just ignored my emails because I would expect better from someone who was referred. I will be looking into this with my attorney to see what I can do to have this fixed.

Great to work with

Great communication. They made sure we were on the same page with repair of pool. Very skilled and did a wonderful job! I would highly recommend!

We had Tommy and Kip come to open our pool. Both were extremely friendly and knowledgeable. They walked us through the entire process of how to maintain our pool, and were willing to answer all of our questions. We would certainly work with them again!!

Very professional, timely, great at diagnosis, all questions answered They do an excellent job. I have used them for a very long time.

Weâ ve had our pool needs serviced by S&R Pools for many years. Kevin and his staff are very knowledgeable and thorough with regards to our pool. We used to have a baquacil chemical system for our poor and that was causing many algae issues as well as being very costly. Kevin recommended a salt system to chlorinate the pool using good old salt. The system paid for itself in 3-years and the natural salt is easy on the skin and eyes. Recently we had our 18-year old liner replaced and my pool looks brand new. I only use S&R Pools for all my pool needs. They are never too busy to return my calls or answer my inquiries.

The whole process, from the initial call to the installation was terrific. All done within 24 hours. Patty and Tony where terrific. What a great company to do business with. The two techs, Steve and Anthony, that did the install were personable and professional. They were there when they said they would be. They hauled away my old heater and had a new 400k btu unit installed in about an hour. Everything worked and was compatible with my remote system. This is a company you can rely on when you are in need of service.