AMWELL AUTO & TIRE CTR

they took $4300.00 from me the last time on a vehicle that is not safe to drive. no one has done anything to make this up. i have not been there in months. i do have all of my repair receipts.

unknown

The battery of my car went dead after sitting in the garage for almost two weeks. It is 6 years old and I felt that I should get it replaced. After got jump-started by my road assistance, I drove my car to this garage. I got its name from Angie's list and I called before I went. They responded very professionally and nicely in the phone. When I arrived there, I told the people there to replace the battery if it was no good any more.
I didn't realize that this garage charge a check fee on this and they didn't mention this to me in advance. So long story in short, I paid both the installation labor fee and the check fee ($23) for the replacement.  Normally, I would expect that they would waive the check fee if I do the new battery replacement there. I wouldn't complain on this part because I should have checked with them before the whole process started.
What made me a little angry and spent time to write this review is their service quality. After the job was done, I opened the hood and found the cover of the battery and the other plastic part (connected to the battery) were completely loosing and out of their original positions. There was one loose screw sitting on the side and I couldn't fit it in. So I had to want back to the counter asking the people there to fix the problem. The guy tried again and did fix it eventually. I am not happy on this because these parts could fall somewhere during my driving if I didn't notice the problem. This should have definitely not happened in a garage with professionalism. The reason that I double checked their job is because I noticed the service guy using his fist to hit harshly inside the hood and I didn't feel comfortable on this kind of actions....
Anyway, I felt that this might be a good garage as several reviewers recommended here, but my experience today is definitely not very good. I might be just too picky. 

unknown

I have been to Amwell Tire and Auto several times for service on two different vehicles. Their prices seem reasonable and I don't feel like I am being sold a bunch of extra services that I don't need. That being said, I have dropped in before hoping to get an oil change and they haven't been able to accommodate me. Perhaps that's not unreasonable, but its inconvenient to have to schedule an oil change. Unfortunately there don't seem to be any quick oil change places near my house.

As always: pleasant, punctual and professional. I've been bringing my car here for maintenance for a few years and won't go anywhere else. Always greeted with a smile and a friendly attitude, the people that work there don't treat women like morons. They keep appointments, answer questions, and provide estimates on costs and time for work. While waiting for my car (comfortable waiting area too), I've seen them take unscheduled customers with urgent problems -- friendly and accommodating at all times. I wouldn't hesitate to recommend them to anyone.

I left the car for the afternoon and they had it ready when promised. I like that the same staff is always there and they get to know me and the cars. The prices are a little high, but they have excellent customer service. They always check the car over thoroughly, and have detected small problems like burned out bulbs, to larger problems that need attention. They are not pushy at all, and are pleasant to deal with.

They offer convenient hours and are usually finished with my car when they say they will be. It's always the same guys in the office, which is helpful since they know me, my car and my service history with them. It's obvious they know their other customers too and have a lot of repeat business. They're pleasant to deal with unlike some car places and I have confidence in them.