American AirFlow LLC

He explained everything did what he needed to do told us to wait and see how it goes and then to get back to him he was very conscientious and professional and caring of the situation I would highly recommend his services and company

We hired American Airflow to look at our humidifier and they pointed out several issues with our system that were defunct. The humidistat from the previous installer was located in a place where it was not properly reading our homes humidity, the water source was tapped off the cold water supply reducing the system’s efficiency and the solenoid was not opening. American Airflow quoted us with 2 solutions for repair and replace and because of our units design and position we opted for replacement. The work was scheduled within the same week and was prompted completed in about 3 hours. American Airflow installed a new digital humidistat at the proper location in the duct work, tapped off the hot water supply to improve efficiency, replaced some duct work replaced the drain line, installed an outside humidity probe and of course a new humidifier. The quality of the work and pride that the technician took in it was extremely impressive. After having the unit running now for a few days we have noticed an improvement in how our home holds heat, our furnace does not turn on as often. We will be considering American Airflow for our future heating and cooling needs and would highly recommend them to anyone looking to have work done in their home and looking for the work to be done right.

The crew showed up on time. They were very clean and professional. Worked all day to get job done. Bobby was great. He explained everything and went over all aspects of new system. I definitely recommend American Airflow.

We called Bob because our pilot light kept going out on our boiler and he came up with the idea to add an electronic switch.  Solved the problem!!!  Bob was courteous, clean and honest.  He thought outside the box and solved our problem.

I paid them a lot of money and had to hire another company to come in and fix it. I paid another company 100 dollars to fix it when they wanted 3,000 dollars It was obvious they created the problems and they demanded money to fix it.

We had a leak in our HVAC unit which caused some damage to our floors in the bedroom. We had Brian from American Airflow come in and he said he fixed the problem and "ensured the leak was no longer an issue".  Literally three days later, the leak was so bad that it completely damaged the floors which now need to be replaced.  Brian came back, claiming that this is a totally different, unrelated issue from what he claimed to have fixed.  He clearly just missed the problem and charged me twice for a problem that he failed to locate the first time.  We have since then contacted a different provider to come in and inspect the work that American Airflow did.   He found that they only "rebuilt" the piece that caused the leak as opposed to removing the whole system and replacing the broken piece with a brand new piece to avoid having yet another problem.    So clearly American Airflow was lazy and only temporarily fixing the problem.  This is not the first issue that we have had with this company.  I just do not want to see this happen to anyone else.

UPDATE ------ The response by the provider just proves their duplicitous attitude and lack of professionalism.   How can they possibly imagine that my tenant,  who has zero knowledge or experience in HVAC repair, can confirm that the "valve stem was not leaking".   Can any layman confirm that a valve stem (who even knows what that is) was not leaking? 

Then they say: "The complete valve was not replaced because it was not necessary and had a 2 week lead time from the factory, which meant your tenant would have been without heat or A/C for 2 weeks."

Well, Bob - which is it?  Was it not necessary or was it too long of a lead time at the factory and you didn't want my tenant to be without heat or A/C?  

They then go on to say - " and even went the extra mile to get your tenant up and running the same day".   Well Bob, your website says "We pride ourselves on cost effective repair solutions that are guaranteed to have you up and running as soon as possible."     As soon as possible Bob ... so up and running the same day, is that considered "going the extra mile" or is that the guarantee?  

Please don't be fooled by this company - here's another complaint that a resident of the same building responded to me when I posted a complaint on the building's message board about this company -

"I am glad that this was posted.  We had American Airflow service our units as well and had a horrible experience.  They came back 5 times, and our issue still is not fixed.  Each time it was a different excuse as to why it wasn't working and none of the excuses or explanations ever made sense.  We were also charged a diagnostic fee every time they came, even though it was for the same issue.  I also found the service men to be unprofessional."

So - all my fellow angies list members .. just be advised of what you have in store for you when using American Airflow.  If you have questions, feel free to contact me on here.  I'll be happy to discuss further.  

    

They serviced our old unit last summer and warned us that it had multiple leaks.  In the fall we asked for various quotes and they were about $500 or so less than another much larger company.   They gave us a quote for either repair or replacement and advised us of the federal regulation impact to the costs.  Since we had the work done in the winter the various snowstorms slowed down their progress, so I can't say exactly how long it took them.  Our township zoning gave them a hassle, but they persevered.  Their staff are courteous and pleasant to work with.  We'll be using them for all our HVAC needs.

We've called on them several times and they always arrived promptly. They are very thorough and professional.

Bob was on time and very professional. He usually focuses on Commercial installations but aslo do some Residential. Very nice guy that does quality work. I recommend him to anyone that needs HVAC service.