DELHAGEN PLUMBING & HEATING
About us
Delhagen Air Conditioning, Heating, and Plumbing is dedicated to ensuring that all your Hamilton Square HVAC needs are taken care of in the most efficient manner. Rely on us for thorough service. Financing available through Synchrony Bank.
Services we offer
Our established team of contractors is equipped to handle all jobs large and small, including: •HVAC installation work •HVAC system maintenance •HVAC repairs
Accepted Payment Methods
- CreditCard
Reviews
4.29 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 0% | ||
| 0% | ||
| 11% | ||
| 11% |
Showing 1-9 of 9 reviews
Marie L.
Feb 2018
I had Delhagen Plumbing install a new hot water heater for me several years ago. Despite the fact that my house completely filled up with carbon monoxide and the fire and police department had to be called I was satisfied with the instillation once the house cleared of CM (in about 2 hours). It's been several years and the hot water heater started leaking from the shutoff valve and the unit is still under warranty. It too at least 3-4 tries before someone responded to my concerns about the leak. I was told that the heater was under warranty and they would replace the defective but I would be charged $150 for the repair. It turn out that with Delhagen Plumbing a warranty only includes the part and not the actual repair. I have used this company for over 10 years and it seems over the past few years they have lost their ability to service their work. I am going to have to use another company to repair the faulty work that they installed.
Marie L.
Nov 2017
The repairmen seemed unsure about electrostatic cleaners worked and just told me to run it in the off position. I explained that that would defeat the purpose of the cleaner. They saw a missing wire and thought that mighty be the problem. They said they would try to get the wire for me and I asked them to look into another cleaner if that did not fix it. They did not seem knowledgeable in cleaners at all. They were at my home for 5 minutes and charged me nearly $100. They NEVER got back to me with research pricing on anything. They just took my money and ran. Even though I complained to the office the secretary told me that's how they make the money. Anyway, I ordered the wire myself and called the office to let them know. They said it would be another $100 for the 30 second attachment of the wire. As the secretary said, we are in it for the money. That would be $200 spent to attached a wire and no real help or support with my problem. I asked to speak with the owner and he obviously has no interest in resolving client problems. Though I was a very loyal customer as far as plumbing I would never use this company again for ANYTHINK!
Response from DELHAGEN PLUMBING & HEATING
"Delhagen Plumbing takes great pride in our customers and the services we provide to them. We have been in business over 19 years with some of our cliental being with us from the start. Like every business there are services provided and like all services there is a fee. This fee is applicable to all of our customers. Mrs. [Member Name Removed] called to have a problem with her electronic air cleaner diagnosed. There is a diagnostic fee of $89 + tax for my technician to go out and diagnose the problem. My technician had arrived at Mrs. [Member Name Removed] residence where he diagnosed that there was a missing wire in the system that needed to be replaced. The technician that was sent out on the job has 25 years of experience in the HVAC industry and knows exactly what he is doing. He advised her of the wire and proceeded to tell her that she would save a lot of money if she purchased the wire on her own. Mrs. [Member Name Removed] also requested a price to replace the entire system so my technician told her he would research the system and get back to her with a price. Upon leaving the job site my technician was slammed with NO HEAT calls for the next couple of days but did manage to get a price for a new unit and get the information to Mrs. [Member Name Removed]. My office assistant reached out to Mrs. [Member Name Removed] in regards to repairing the wire that needed to be replaced. Mrs. [Member Name Removed] had purchased the wire herself as suggested by my technician and wanted us to come back to install it. We explained to her that if we came back out there was a service charge of $130 + tax but we would discount that charge to $89.00 + tax. She did not want to pay for us to come and replace the wire and was very un-cooperative when trying to work with her. in any industry there are fees for services rendered. Delhagen feels that we have done everything possible knowledge wise and customer service wise to assist Mrs. [Member Name Removed] just short of providing service for free."
William S.
May 2016
Dan and his partner arrived on time, replaced the shutoff valve and pipe, and installed a new outside shutoff within an hour. This is the second time I've had the pleasure of using Delhagen's services, and the second time Dan has responded to an issue at my home. He is extremely professional, polite, and informative. I couldn't recommend him or Delhagen's in general any more highly.
KONOMI T.
Feb 2016
unknown
Scott S.
Jul 2015
After purchasing a new washer/dryer, I was unhappy to learn that it was unable to fit in the laundry room by only a few inches due to a utility sink that bisected the room. Not knowing any plumbers in the area, I got a referral from a friend and called Delhagen Plumbing. A few hours later, the owner came by to take a look and indicated that he could move the sink a few inches. Later that same day, one of his technicians came to the house and completed the work quickly and professionally. He also offered to install the washer and dryer at no extra charge, and I took him up on this offer.
Ruth S.
Apr 2015
unknown
Rowena K.
Dec 2014
The oil burner wasn't firing correctly, they fixed that. Na they did it successfully. They were professional, they knew what they were doing. They're nice and if they need a pose they say they would come back and they are reliable.
Rowena K.
Nov 2014
The price was reasonable. Whatever they did it worked. They are professional, know what they are doing and are nice. If they need a part, they will get it and come back. They are reliable.
Kara G.
Nov 2014
We have always been pleased with service. We're especially grateful when someone came out to the house within an hour when we feared we had a leak!
Licensing
State Contractor License Requirements
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FAQ
DELHAGEN PLUMBING & HEATING is currently rated 4.2 overall out of 5.
DELHAGEN PLUMBING & HEATING accepts the following forms of payment: CreditCard
No, DELHAGEN PLUMBING & HEATING does not offer free project estimates.
No, DELHAGEN PLUMBING & HEATING does not offer eco-friendly accreditations.
No, DELHAGEN PLUMBING & HEATING does not offer a senior discount.
No, DELHAGEN PLUMBING & HEATING does not offer emergency services.
No, DELHAGEN PLUMBING & HEATING does not offer warranties.