KOESTNER ASSOCIATES ENGINEERING & SURVEYING

Pleasure working with them. Careful attention to detail. Polite. Professional. Answered all my questions and concerns. Would highly recommend to others. Thank you Steven and your wonderful stuff.

Koestner Associates is unreliable, unresponsive, unprofessional and just plain frustrating to deal with. I need this survey ASAP to get a permit to start work on the house as the contractor is waiting, which I explained to Steven. Steven said I'd have it the survey in few days and not to worry, but I still don't have it two weeks later.

I emailed Steven several times asking when the surveyor is coming (no response) so I call them and he keeps telling me they'll come (with no solid date...). There's only so many times I can email them and call them before I get totally frustrated.

I call their office again and this time they put me through a guy named Frank. He confirms what I already know, that the surveyor still hasn't come and that "he'll put me at the top of the pile." To express my frustration, I tell Frank that Steven never replies to my emails or gets back to me and Frank tell me, "We get 150 emails every day!" Seriously, the dumbest most unprofessional excuse I have ever heard. Apparently, they can't make their clients happy, because they *can't handle* the 150 emails that are coming in. *Eyes Roll*

The professional thing to say would have been, "Sorry to keep you waiting, we'll be there asap."

When the surveyor finally showed up, he didn't ring the bell, so I had no idea someone was even on my property. I opened my back door for some fresh air and he suddenly appeared from behind the door, so I totally assumed he was a burglar!! RING THE BELL BEFORE YOU COME ON TO SOMEONE'S PROPERTY!! Apparently, he thought no one was home, even though my car is in the driveway and all of my windows are open.

In a nutshell, I finally got the survey but overall it wasn't a pleasant experience. The people at the office were rude, unresponsive and unreliable. The surveyor could be mistaken for a burglar. Would not recommend. Hire someone else and save yourself the frustration. The only saving grace was their receptionist - she was courteous and pleasant to deal with.

I give them a C because they were average. This was the first time I had using a land surveyor so I don't know if that was just the price of doing business with them for this type of inspection. I probably wont use them again but I don't know any more surveyors. I didn't even know how to look for something like that but my attorney referred me to them buy for that money I probably will not use them again. It was average thing and I didn't think he went above and beyond. I think for the money a half hour was high. Its over and done with and I didn't go with the property.

I was a on a 2 day time crunch and Steve got it done.