D. Lanzo Plumbing And Sewer

We use Home Serve. Home Serve used this Company D Lonzo for an urgent leak we have in the bathroom where water as gushing on to our boiler in the basement when we turn on the shower. This company assured me they will be here between 10-2, I took off from work & waited, i followed up with them to confirm & they assured me they will show up since it's URGENT! 10 min to 2 they cancelled on me! i called & spoke to their Dispatcher "MATT" who was rude! DO NOT USE THEM!

D. Lanzo Plumbing is the provider that is always sent my my home warranty company. They always come in a timely manner. They are professional, efficient and clean up after themselves.

A plumber came to my house to provide an estimate. The fee for the estimate was $50, which would be deducted from the cost of the job once completed. The estimate seemed to be a good price ($225). It would be a simple job for a professional plumber. I called the office on a Friday to schedule the work to be done. I was told the dispatcher would get back to me. I hadn't heard anything by the following Tuesday, so I called again and left a message. Two days later and still no response. If the job is too small for them, I wish they would have told me they weren't interested. Maybe they would just rather collect the $50 fee than actually do the job. Don't call them, or perhaps if it was a more expensive job they would be more responsive. Jerks!

Lanzo is a principal plumbing contractor engaged by Home Serve, a company that manages service contracts purchased by homeowners from Suez Water. Home Serve's mission seems to be to limit costs to its client Suez by restricting or denying service. In my case Home Service initially refused to authorize Lanzo' plumber to do the work. After an extended discussion with Home Serve's representative he agreed to OK the job. Lanzo's experienced plumber then did the work efficiently and courteously.

We are clients of Homeserve and Lanzo Plumbing answered the call. From the office staff to the plumbers, they were professional and prompt. Their quality was reflected in both their commitment to customer service and industry skills. Very highly recommend.

I have a home warranty and I think they covered it. I've done work with them before and I wasn't happy. There was very poor communication, lack of quality of work, I didn't like some of the technicians that were sent here and scheduling had issues. It was just not a quality company.

It went perfectly?.Could not have been happier with the responsiveness, quality and professionalism. About 12 man hours?..on a large (to us it was large) job of stopping water, doing work to allow us to use our water and returned to remove and replace the damaged pipe area. Cleaned up very well?.Neat and good work.