A1 Chimney

I would strongly advise against using this company. My experience has been nothing but frustration and disappointment. First, when I got the estimate for a wood stove insert, I specifically told the salesperson that I wanted a large window to enjoy the fire and a unit that would effectively heat my home. He assured me I would get both. I paid a $4,000 deposit, trusting their word. When they called to schedule the install, I was shocked to learn they only install on weekday mornings—something that should have been disclosed before I paid. As a teacher and single mom, that was impossible for me, and I had to make last-minute arrangements for my brother to be there. On top of that, they showed up two hours late, almost making my brother miss an important appointment. Then comes the actual product—the window is much smaller than what I was promised, which was disappointing but not a dealbreaker. What was a dealbreaker? The blower didn’t work. They didn’t even leave the full manual, and after tracking it down online, we confirmed we were using it correctly. I reached out to the salesperson (who always communicated via text), and he ignored me for two days before telling me to "try a bigger fire." After spending over $20 on wood, I finally got the blower to turn on… for 30 seconds before shutting off again. That is not a functional heating system. I contacted them again and was suddenly told they were "reminding" me that they’d be coming by the next morning to check it—except no one had booked that with me. Again, I reminded them that I work during the day and need an appointment after 4 PM or on a weekend. He said he’d get back to me, and since then, I’ve sent multiple texts with zero response. At this point, I want my money back and for them to take this useless stove out of my house. Do not use this company. They mislead customers, have poor communication, and clearly don’t stand behind their products or service.

We had our chimney serviced today and Rocco did a fantastic job. He was timely, personable, and aided in our understanding of the chimney-box restoration process. He provided us with excellent service!

I recently hired A1 Chimney for a thorough chimney sweep, and I must say, I’m thoroughly impressed. Their team of professionals arrived punctually, and they left no stone unturned to ensure that my chimney was in top-notch condition. They were not only skilled but also exceptionally courteous, explaining every step of the process. What I appreciated the most was their attention to detail. They cleaned the chimney meticulously, leaving no mess behind. I can now enjoy safe and efficient fires in my home thanks to A1 Chimney’s expert services. If you want a hassle-free chimney sweep, don’t hesitate to call them.

They were very efficient. Very willing to do whatever it took to do the job and satisfy their customers.

I hired A1 Chimney for a chimney sweep, and I was thoroughly impressed with their professionalism and expertise. The team arrived on time, explained the process, and completed the job efficiently. They left no mess behind, and my chimney is now clean and safe for use. I appreciate their attention to detail and would use their services again.

Shortly after I posted my review And heard what I had to say, And then in an effort to make things correct because my feeling was that the person was trying to nickel and they offered to refund half the cost which I declined to go that far I did ask for a partial refund but not the level of half can make fair for them and to keep with average cost for such project. And highly recommend them. And I would recommend them. The company contacted me and they made the situation right. On the positive side, they contacted me and scheduled someone to come out quickly. I explained what I needed, which was replacement of a chimney rain cap. I was told the fee for someone to come out and inspect. I asked if that would go towards services, should I have chosen them and was told yes. The technician came out and wanted to do an inspection, which was fine - because one never knows. He was very pleasant - and used a drone to take pictures of the chimney. The company contacted me and they made the situation right. On the not-so-positive side, he kept trying to up-sell. I told him I only wanted the rain cap to keep rain out, because we plan to get rid of the chimney in year or two. He kept trying to tell me I needed it - even after I explained that the chimney is only for the current water heater, which we will replace with a tankless heater. He wanted to do the masonry and to install a second one, though it wasn't essential. He suggested the nice rain cap. We spent a lot of time talking about why I didn't need it. Then we get to the price... the initial price was ridiculously high. Beyond the range my research showed, so I said no. He offered 2, but still very high and I said no - only for what I asked for. Then he asked which one I wanted replaced and I said the one that is missing. Initially, when he thought he was getting $1000 out of me, he said the fee for inspection was waved. When it was just the 1 cap he said he would charge a lower rate. Thinking back, I should have seen those as warnings and gone elsewhere. But, I was worried about water damage and went against my normal rule. Get 3 quotes and then decide.

Office has a great customer service! Adam was great! He did a well job done! Very clean and organized!