Prominent Builders

Didn't get call and nobody showed up for appointment. Called back a week later and they apologized and rescheduled appointment. THEN THEY WERE 2 1/2 HOURS LATE!!!!! for this second appointment. I will update when I get quote and decide to move forward with them or another company. They came highly recommended and seem to be a reputable company but we will see.

I would get a quote from them again in the future.

They're excellent. They are on time and very professional. They are always on budget.

In all of my estimates that I had, theirs was the most expensive. However, theirs was the most thorough inspection. I had other people give me cheap prices but they never looked underneath where the problem actually was with the porch. These people were phenomenal. I was very pleased with them. I was even asking them to do additional work. When they looked at my mother, they told me to wait for some time. They were right as my mother passed away a few months later. They were just so honest and professional and worth every penny. I think the price was fair.

It took 8 wks to get the permits because they were unfamiliar with the building codes in our town. Their plans lacked the detail to gain approval. They failed the first footing inspection and had to redig. Often no one would show for work at the appointed time, they would be hours late or not come at all. They paid little attention to their plans removing slidingdoors meant to stay, replacing them, but somehow managing to loose the locking mechanism. The mixed old siding with new and pieced it together in such a way that it resembled a jigsaw puzzle They were drinking on the job, tossing their empties all over the yard. They aslso were urinating in my yard and urinating in bottles which they left scattered around the yard. All manner of garbage was left to blow around the yard, used coffeee cups, plastic bags from lunch cigarette butts, etc. They delivered the wrong sink, it was drilled for a traditional 3 piece faucet and we ordered a single, they lacked a proper taper and spackler all seams were visible , they sanded and painted on the same day causing debri to be mixed with the paint causing a textured effect. We gave them multiple tries at correcting the finished product they told us we were too critical or unrealistic even going so far as to insinuate we tampered with a ceiling light when it fell out and broke.The entire job was to have been completed in 3 wks, in actuality it took 2 months not counting the 8 week period waiting for the permit.

I have only good things to say about them. They were very professional and on time. They completed the work before the time they gave. They were very clean and their project management was very good. I rate them high overall and will continue to use them in the future.

I needed a builder to help us determine the expansion possibilities of a lakefront house we were looking at in Nov 2009. The house was built in 1939 as a summer cabin and had been partially renovated in 1989. I put a request out on the ServiceMaster website and Prominent was the first builder to respond. They agreed to send one of their managers, Jason, and an architect, John, to meet me at the house (which was an hour from their office) for a consultation. They showed up on time, spent over an hour looking at the house and talking to me and the owner and refused to take any money from me, even gas money. They gave me an idea of what would be possible and based on that advice we went forward with the purchase and closed in Dec 2009. Prominent offered to draw up some preliminary plans and we met several times over the next month to discuss them, still without paying Prominent a cent. My husband and I were so impressed with Jason, John and Mike (the owner) that we did not feel inclined to interview other builders - but I did call 5 or 6 of their references who had ongoing or completed projects and was completely comfortable with their responses. Demolition began on May 1, 2010 and we spent our first overnight in the house on Labor Day weekend. During the project I made numerous changes. We originally did not plan to replace the entire roof or side the house and we decided to open up a wall in the kitchen (Jason's idea). I added trim work in the bedrooms and bath and the downstairs bath wood floor ended up being replaced due to old water damage. Even though our contract stated that a change could delay completion by 30 days, Prominent made good effort to minimize delays. Their subcontractors were all pleasant to work with generally showed up when expected. The quality of their work was also generally excellent but whenever I was not 100% happy with something it was always redone to my satisfaction. All work passed town inspections without a hitch. Our contract also included the services of Traci, Prominent's Interior Designer (she also wears many other hats as needed). She was a major asset to me when I was making my material selections (tile, granite, fixtures, window coverings, paint colors, furnishings, etc.) She has a terrific eye for color and design and was always responsive and a delight to work with. She was able to understand my tastes and style preferences and helped me make final decisions when I was indecisive. Some challenges: 1) Jason, our original Project Manager had to take a LOA shortly after demolition and Prominent was short a manager. Max and Tom took over our project but at times it was apparent that they were stretched too thin. There were times when it seemed nothing was happening, no one was working and I didn't understand why not. Max responded to my feedback professionally and issues were resolved to my satisfaction. 2) Prominent used many subs: plumber, electrician, sider, drywall, tiler, roofer, etc., and I learned that they don't always communicate and coordinate their schedules as well as if they all worked together. For example, the granite contractor didn't ask how many holes to drill for faucets and installed 3 tops drilled incorrectly. All had to be redone and delayed install of the faucets. So don't be afraid to ask questions and challenge anything that doesn't seem right and try to be on site when major installs, measurements, or other decision making processes are happening. Some advice: Try to be realistic about what you will be happy with before you start the proposal process, shop around to get an idea of what kind of tile, granite, marble, bathroom and kitchen fixtures, counter top material, wood flooring, kitchen cabinets, etc. will make you happy. There are HUGE price differentials in these products and a certain color or pattern can increase the price dramatically and cause budget overages. Even if you do this there will still be other things you'll change or want to do but didn't think of during planning, most projects run over by at least 10%. Mine went over almost 20% because I wasn't realistic early on. If you are not clear about what you want, most builders will give you an allowance for very standard type tile, fixtures, etc. and you'll find it difficult not to exceed them if you are like me and are used to seeing pictures of great kitchens and baths in magazines and want yours to look like them.

They did not return my initial call. I followed up later on and spoke with the receptionist. She said she would need to call me back; she had to see if they could do the work since it was a smaller job. She never did. I had to call back again to follow up. She stated that they could do the job and scheduled an appointment. They canceled that appointment they did call ahead of time and rescheduled for the next day. When I came home from being out the day of the appointment, I found a message on the machine asking if we could do it any earlier. Not only that, when I called to see when they were coming, no one answered and I didn’t receive a call back!

So long story short, My basement was ruined, the sheetrock was soaked, mold was growing all over So I knew I had to install a french drain, we were to introduced to Prominent Builders by my friend, who recently renovated his house by Prominent builders. I had heard a lot horror stories about contractors, But I heard great stuff about Prominnet Builders, so we met with Mike, one of the Owners of Prominent Builders, that very meeting with Mike I was convinced that I was in good hands because there is certain sincerity about Mike, and his extensive knowledge being in the industry for 20 years, most importantly though he able address our concern of the situation, and provided resolution to my problem. A week Mike give us a detailed plan of work and a detailed line item cost of the entire work. no hidden surprises. Frankly I never expected such professionalism for a building contractor. Mike and his executed the plan perfectly, they on target, the plumbers, the electrician, the carpenters, the painters and the project manager were professionals. They turned my old mold filled, and flooding basement, into a classy living area for the entire family. They just blew mind away, their work ethic great, attention to detail, and overall a great experience. I recommend them when I get a chance. True Professionals..Awesome service.