Bergen IT LLC

Thank you very much for this review! We really appreciate it. Bergen IT knows that work demands don't stop just because your tech equipment does. We try our best to alleviate tech frustration and bottlenecks in a timely, efficient, and effective manner. And we communicate with you in plain English (no geek speak) about what the issues are, and answer any questions you might have. We speak Your language.

Thanks so much for this positive review! We appreciated the opportunity to work with you. The worlds of traditional IT services and home entertainment have melded, and Bergen IT serves this range of needs. We can: significantly improve the wireless connectivity in homes and offices; install TVs and sound systems in any room of a residential or commercial space; customize gaming computers and even set up audio recording for podcasting.

Thanks so much for this review! We greatly appreciate it. Bergen IT works with small businesses on the variety of tech challenges they encounter. Our assistance includes: serving as the out-sourced Chief Technical Officer (CTO) providing strategic assistance and planning; providing managed services such as 24/7 security monitoring and remote help desk support; working on-site as the tech handyman fixing a range of problems. We are happy to help!

Thanks very much for this great review. We really appreciate it, and were happy to provide you with computer support and training. Bergen IT's patient team members are happy to work with and train our clients so that they become comfortable and proficient using hardware and software. All the best in this new school year!

Thanks so much for this great review. We appreciate it!

Thanks so much for posting this review. Our focus is on meeting your needs Getting you set up with the right equipment is key, and so is being able to communicate well with our clients. Trust is something that we take very seriously, and it means a lot that you noted this. We appreciate it!

Thank you so much for this great review. We were happy to help get you and your computer better-protected, and we appreciate being able to service both your home and business IT needs. Empowering people to better understand their technology is core to the work that we do. Thanks again!

We were disappointed to see this review posted. The customer requested a last-minute change of date and time due to a delay in their closing. Because there was already an appointment for that time with another customer, we needed to move the appointment to the day of the actual move. While this was not ideal for either the customer or Bergen IT, it was the only time it could be done. Moving day is a messy, tough day for anyone. There was some difficulty with keeping in touch by phone that day, but we were on-site at the arranged time as promised. Full disassembly of the whole-home sound system and dismounting of televisions, careful wrapping and packing of the equipment, and removing all cables, remotes, and accessories was done in a timely fashion. Everything was delivered to the new home and placed where asked, in the same condition that if left the old house. Questions about placement of televisions and speakers were answered on the spot, and recommendations were made regarding equipment installation and upgrading the system. We understand the frustration that comes with such a stressful event as a move and believe the rating for this job was made when the closing had been delayed and we needed to negotiate a new appointment. In the end, the customer did express satisfaction with the job and indicated they might call at a later time to have the TVs mounted and the sound system installed.

Thank you so much for this great review. We try hard to provide customers with the assistance they need. Our goal is not to just rack up hourly time, but to find the best solutions for you. And we try very hard to avoid "geek speak". Our motto is: "We speak your language," and we mean it. Thanks again!

We appreciate you posting this review!

We are disappointed that this customer felt that she didn’t have a good experience with us. The service referred to took place over a year ago. Her computer was indeed running very slowly. We provided a clean-up and tune-up to improve performance while at the customer’s residence. It took about an hour for computer scans and repairs to occur –which is typical if a clean-up has not been done for a while. With the customer’s permission we added a program called TeamViewer. This tool makes it possible for us to service a client virtually by connecting to a computer even when off-site. This means that many questions can be answered, and problems resolved, without requiring a technician come to your home or business. Many of our customers love this because issues can be resolved efficiently, and thus more affordably. However to be clear: Bergen IT will NEVER access a computer without receiving permission from the client. We take the matter of privacy very seriously. Indeed, Bergen IT offers various services related to improving personal and business computer security. While the TeamViewer program gets installed on an individual's computer, we cannot connect to the computer without first receiving a password that the program provides just to the client. Note that a new password is generated for each new TeamViewer session, and the password resets when the TeamViewer session ends. We tried to contact this customer a couple of times shortly after the initial service a year ago in order to install the requested software on her computer. However, she asked that we hold off, and then did not call back. We spoke with this client in the last few days and recommended she uninstall TeamViewer from her computer. Meanwhile we have removed her remote access entry from our TeamViewer account. We regret that she did not feel that this was a positive experience for her.

We appreciate that you took the time to post this review!

Thank you so much for taking the time to post this review!

Thanks for this review. Yes, we can come to your home or business, and we always strive for promptness and efficiency. We know that no one likes sitting around wondering whether a service person is going to arrive. Your time is valuable!

Thanks so much for this wonderful review. "We speak your language" is on the back of our business cards. And we mean it - NO geek speak!

Thanks for this review! We provide as-needed service, as well as ongoing service plans. Whatever service method works best for the customer is what works for us!

We appreciate you taking the time to provide this review!

Thanks so much for this great review. We really appreciate it! Our customers know that we always want to do what's right for them and for their business or family. Sometimes this means recommending that they NOT fix their computer, and instead purchase something new. We provide recommendations based upon your personal, family, and business needs & budget.

Thanks very much for posting this review. Computer cleanups are a specialty of ours. While we resolve problems after they occur, we do recommend having a maintenance plan so that your computer and your data are never at risk.

We certainly appreciate our long-time customers and try to provide the best service each time they need our assistance. As a point of clarification, we definitely go to homes and offices and only charge an additional travel fee if the distance is significant. And yes, we also provide website services.

Thanks very much for taking the time to write this review! We appreciate working with our long-time clients. Bergen IT's services include regular maintenance, equipment "health checks" and as-needed assistance.