QUALITY CARPET

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They fixed everything I asked them to and the work was good. It worked out just the way we wanted it.

I would recommend this company.  Installation was very quick and well done.  The carpet quality is excellent.  Customer service is very good - they helped us select a carpet type that met our need (i.e., low traffic room).  Would use these guys again in the future.

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I don't know if I will use the again; they did an alright with the floor but they rushed the job. They didn't allow enough time and I explained this to the installer when he came back to do other things he need to do. They came back and did what they have to do but the actual job, I don't believed they realized what they were getting themselves into and so they rushed it.

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The installer (John) was great! He was prompt and professional and got the job done. I have had two great experiences with Quality Carpet! I am so glad I found them on Angie's List. When I am ready to carpet the rest of my house, there is no doubt who I will be calling.

They were very punctual and professional. The sales staff in the store is top notch! I am now waiting for my three rooms of carpeting to be installed.

Quality Carpets installed carpeting in our home in Oct. 2013 and we have never had carpet that looks this bad. We had been told that John Giorla would be doing our installation. When he and another man arrived, he said they were also doing another installation at a house down the street. One or two other men showed up a little later and after a while, I realized John was not here and the other men seemed to be doing the work.

We had another local flooring store install a laminate floor in our dining room in Aug. 2013. We had no idea they had installed the transition strips incorrectly until Quality installed the carpet. Contrary to what Mr. Graff says, at no time was I informed by any of Quality's installers that they were leaving us with a half inch gap under the wooden transition strip. This gap and the uneven floor surface are a safety hazard and in violation of the Americans With Disabilities Act, as we have since learned.

Contrary to what Mr. Graff says, when the job was finished, the head installer John was nowhere to be found. One of the men asked me to call the store and take care of the balance owed so they could leave. He then asked me if I had looked at the carpet. Contrary to what Mr. Graff says, I proceeded to do a walk-thru on my own while two men waited in the living room. I did not see the gap initially because I had looked down at the doorway. I did not discover it until after they left, when I looked across the living room.

If the only problem had been with the gap under the transition strip, we would have paid Quality Carpets to make the repair. But we have a much bigger problem with discoloration throughout the entire carpet and installation errors. We were initially told by John that it looked like roll crush and should disappear within a few days. When it didn't, we called Mr. Graff and he said the manufacturer (Shaw) would have to send an inspector here. Several weeks later the inspection was done and we were informed that the problem was roll crush. Quality wanted to send someone here to steam the carpet. But because just about every square foot of the carpet would have to be steamed, we did not want all that heat and steam in our home. There was no guarantee it would work and we did not want to risk damaging anything else.

We began to notice other issues and in Jan. 2014 we had a certified flooring inspector do a thorough inspection of all the flooring installed by both stores. In addition to the extensive roll crush problem, she found numerous significant errors made by Quality Carpet's installers, some of which can be fixed and others that cannot. She confirmed that the padding had been cut too short on each step and in two of the doorways and found several protruding nails that would eventually tear through the carpet or cause injury to someone who stepped on them. She also discovered that the carpet had not been power stretched and securely attached to the tack strip and that is why the carpet had started to wrinkle. When Mr. Graff was notified of these installation errors, he chose to ignore them and continues to fixate on it being just a "minor roll crush problem", demanding that the resolution be on his terms.

Mr. Graff was never present at any time during the installation or during my conversations with the installer John. And despite what he says, he has never been to our home to look at the problems. When he says we have "ongoing problems with 3 others", we have no idea what he is stating. The only ongoing issues we have are with the two flooring stores who led us to believe they would install the flooring professionally and competently but failed to do so.

Mr. Graff has treated me with disrespect from the first time I notified him of the problems. He yelled and screamed at me so badly on the phone one afternoon that I had to hang up and that is the honest-to-God truth. He was angry over our negative review on Angie's List and threatened to sue us for slander. We then consulted an attorney and were advised that we are allowed to give an honest accounting of our experience with Quality Carpets on Angie's List. We were also advised by the attorney that we were supposed to receive a written contract, signed by both parties, instead of just the unsigned invoice we received.

We filed a complaint with the NJ Division of Consumer Affairs. Mr. Graff responded to the investigator with numerous lies and inaccuracies and again refused to acknowledge any of the installation errors. He lied to the investigator and told her he had been in our home to look at the problems, but Mr. Graff was only in our home briefly on Oct. 8 to measure and was never in our home again. We reluctantly accepted his offer to return half of the amount we paid him. He kept about $1,000 of our money and we got carpet that looks like a dirty old piece of used and stained carpet in return.

We had never before heard of roll crush or had any problems with it in any of the carpeting jobs we've had done throughout the past 35 years of owning homes. We have lost the normal use of our home for months now and have been inconvenienced beyond description. We are disgusted that after spending about $2,000 for brand-new carpet, we are left with a home that is damaged and will now have to spend more money to have a certified installer tear out what Quality Carpets did wrong and install a new product correctly.

We would never want anyone to go through the nightmare we have been through. We are so sorry we ever chose to do business with Mr. Graff and Quality Carpets.

Submitted by Dolores Long

Ashley (of the sales staff) was not pushy and helped us find the right carpet once we determined what we liked. She understood our carpet needs (not a high traffic area) and did not try to sell the most expensive pads. She let us take a sample board home without obligation to buy. Their office staff is responsive both by phone and email, which was very convenient.
The installation took 14 business days for them to receive our carpet from their supplier.
They were nice enough to provide vinyl floor material for free around the basement walk-out door.
Two men arrived as scheduled with a heads-up phone call. When we pointed out that they brought a different padding, they promptly arranged to have somebody bring the correct padding. They were pleasant and worked hard for 7 hours.
Three days after installation, we noticed that a small area was not nailed properly. They came out without any fuss to fix it within a few days.
We will use them again.

They did an excellent job. They are professional and they cleaned up their mess. I would use them again in the future.

Very professional and they carry a wide variety of flooring and carpeting at reasonable prices. They arrived on time, were very efficient and thorough, Its been almost two years and the carpets look great and I intend to use them in the future.

Quality salesman came out to measure and then supplied us with an esitmate. The work was performed on the date requested. The installer was excellent. Did not scuff walls or baseboards. We have used Quality Carpets for years in our Rental Properties and also in our home. They are real professionals. They have a showroom with every kind of floor, rugs, tile, hardwood....which is very helpful!

Great Price, Honest measurements, great to deal with Mike the owner who also came out to measure, , gave a great price on best padding. Tore up old carpet and carted it away. Great team of installers who took no breaks and finished the job in one day and left my newly painted walls spotless. They moved every piece of big heavy furniture and completely took apart the bed and put it back together perfectly. The best flooring company I ever had. Great Work!