Sears - Freehold

We actually just used them like a week before. They will repair and...if you have the contract, then you don't pay for I guess labor and parts but you do have to pay for some parts. You do have to pay for some parts, I can't tell you exactly. Certain parts I think are not covered but by and large I think it is covered and of course you don't pay labor or to show up to your house. I have a repeating issue with my dishwasher were the water kind of doesn't completely drain so I actually have to call them back for that because the system is not working. He fixed the dryer. I never have any issue with the technicians. I can't say I've never gotten frustrated with Sears themselves at certain times. Like with me getting an appointment, which is usually pretty smooth. I know there was one time we had an issue, I think it's my dishwasher, I think it wasn't working and I had to wait like quite a while to get an appointment. And also they can be a little bit stubborn with like if something, like with my dishwasher now, I feel like the fix is not really working but if they can't fix it they are supposed to replace it. So I feel like sometimes they are a little bit difficult with that. Then I've had the opposite experience too where, I have a little refrigerator down in my basement and I needed...this is ridiculous, like I just needed a shelf replaced and the thing was relatively new and they had discontinued that part or making that appliance or something like that, so they gave me a new refrigerator. I didn't even want one. This is many years ago but when I first bought my refrigerator in the kitchen, they basically gave me a lemon. This thing was hot, you could even touch it and it was heating up and it was blowing up everything and it took a lot of frustration to get a new refrigerator, which I finally did but it was obviously just like a lemon that I had been sold and it was frustrating at the time because I had a little babies and I needed milk. The thing wasn't cooling so that was frustrating but that was many years ago and I haven't had that experience since.  By and large, they come and fix the stuff, it is okay. Actually recently my husband did get frustrated with them within the last couple of weeks. They had called him, they said, you owe us additional money on the contract. He is like, what are you talking about. I already paid for that. This goes back to the refrigerator that I had told you that they replaced, the small one. They said for some reason when we replaced the refrigerator, it dropped off your contract so they made us pay additional money. We had already paid for that to be on the contract and it was their error that somehow it dropped off and then they made us pay again. We kind of had no choice because we couldn't have it uncovered. That was to me completely wrong. It wasn't a huge amount of money. It was like $70. It has nothing to do with the technicians, they always come, they are pleasant and are just doing their job. It is the company. They give you a window and always come in the window. If I had something better, I would switch but I guess we don't. One of the appliances is on a different thing. The other company, they don't have that thing in there that if they can't fix it they replace it, so I think that is why we went  with Sears because there is that thing like if you get a lemon at least you'll get another one. I think that they need to have more of an escalation ladder in place. You are always talking to a lower level...there is never anybody to take care of the problem for you. I would say the technicians have always been courteous, they come and pretty much fix it.

We had trouble starting the car.So we went to Sears where we purchased a few batteries before.They tested the car and found out the battery was going bad.We bought the original battery from Sears about 3 years ago and they gave us credit to the new battery install which was needed.

The plumbers they hired did great work. Unfortunately the first inspection of the plumbing failed but it did not fail because of the plumbing. I had to get in touch with Sears about the failed inspection as they were not keeping track of the work. Sears did then get in touch with the Township and had the inspector come back out. The plumbing passed on the second inspection. I used Sears because I hope they will stand behind their product.

Made an appointment yesterday for this morning. Appointment was confirmed. No one showed up or called to let us know. I had taken half a day off. DO NOT USE.

Check overall Sears Home Services reviews (not just this location) - average grade of C, because of missed appointments.  I made a mistake of looking at this location only.

It has been great so far.  We have no had any problems with it.  They were able to come out 4 days after I called.