Defective car that they wouldn’t make good on.

My car is under warranty so no fee. I went there due to there reputation. They do good work. I love them. I am familiar with the staff from going so often. They send me emails when my car is ready to come back in for service. They will give a loaner car if I need it.

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A rat got in the engine of my wife's car while we were away, and chewed up all of the wires. This was about a $2500 job, and they took care of it for us. We also had a transmission go out while the warranty was in question. It's a little bit more expensive than most of the local shops, but the service and extras they provide more than make up for it. They also wash the car for you every time you bring it in.

They gave me a deal for life that I can come in and get a car wash two times a week. They have a room that has all the perks with food, couches, and televisions. They are a fantastic dealership. I would purchase another vehicle from them. They treat their customers like people.

It is very easy to get an appointment with Ray Catena Lexus of Freehold. They offer a loaner car at all times when you take your car in for service, so you can either wait or use a loaner. They include a car wash with every service. They are very good in terms of estimating the price and then following up with a phone call if there are changes prior to doing the work. They all, but once, the work was done in the approximate time they gave us when the car was dropped off. Initially we used them because of their proximity, but then after purchasing a vehicle from them we continue to go back to them regardless of the other features.