Mr. Rooter Plumbing of Central New Jersey

First tech had to come back twice because the line backed up again during the first load of laundry I attempted. On the second try, he found tree roots in the line but broke part of the PVC pipe. A supervisor came for the third visit and explained that best case scenario I would have to pay "a couple hundred dollars" to have the broken section of PVC pipe replaced but that would likely break when they tried to separate it from the line. I didn't ask how much worse case would cost. After I thanked him for his time and asked him to leave my house, the supervisor came back to ask me how much I expected to pay. I shouldn't have to pay for their mistake, but was willing to pay for the new pipe since I likely agreed to that in the fine print on the iPad he had me sign. In no world is a 4 inch piece of PVC pipe a couple hundred dollars. Instead of admitting this undeniable fact, the man accused me of "only wanting to yell at him" when I did not raise my voice. The original job was overpriced, but I paid it because nobody calls a plumber when they have time for multiple estimates. Now I'm stuck with a broken pipe and back at square one.

Mr. Rooter was the only plumbing service provider that responded to our plumbing emergency that occurred over the Memorial Day weekend. Our call was promptly answered by a live person (Donna). She communicated that all available plumbers were currently out on other calls, however one would be dispatched to our home as soon as possible. Within an hour, Donna called us and communicated that a Plumber was on the way to our home. Upon arriving, Vinny was able to quickly access the problem and worked quickly and diligently on our main line. We were grateful that we actually were able to get our plumbing emergency taken care of smack in the middle of a holiday weekend. Problem was been fully resolved. Vinny did a Great Job . Very happy with Mr. Rooter of Central NJ. They were there when we needed them!

.

It went well--the clog was at the VERY end of the pipe, so I'm lucky he had a long snake.

.

Commission based on time,seemed like serviceman was going to pad the bill by wasting time.

.

They arrived on time, but they were extremely expensive (I later found out the going rate was much lower than they usually charge).

His price was fair and a new toilet would have been $300 and I like that particular model so I want to hold on to it as long as I could. They dispatched their employees because they have a uniform that says Mr. Rooter on the shirt, I had several different plumbers from that company. They're very good, they know their stuff. If they don't have the part for it then they go to the supply store right there in Shrewsbury NJ.  It is next to Eatontown so it would take probably a half hour or so to go and get a part and then get back. They looked a little on the high side on price. Even though they are a little on the pricey side, I like their reliability.

There was a leak in the bathroom sink faucet at my mother's house in Toms River, NJ. She suffered from Alzheimer's and had a full time caretaker who didn't speak English all that well. I live one hour and a half away - and needed to do everything by phone. Their plumber (who didn't seem all that experienced) replaced the faucet (alhough he had to come back several times).
I felt the cost connected with resolving this issue was excessive and hey took the old faucet when we asked to leave it behind.
I have several conversations with Tim Luketich (their Director/Operations) about an adjustment in the cost of the service and what happened to the faucet. He finally credited our account $100 but not after numerous phone calls and follow-up emails. I simply didn't trust this willingness to correct the situation - I kept getting the run around. . I would never use their services again....totally unprofessional and poor customer service....

Their work failed 3 township inspections. The gas line approval failed twice. I already have a gas line; this was just a gas line that ran 10 feet inside my home. It finally got approved allowing them to move on to the heater installation. That inspection failed once.

Once the gas line inspection passed the manager of that franchise tried to up-sell me to the smaller instant water heater stating that the gas company would give a significant rebate, so it would only cost me $100 more - after the rebate. I asked him to send me the rebate information as I wanted to do a little research first after the inspection failure. Good thing I did. He sent me web links from the energy provider. It turns out the rebates he sent weren't even for MY gas company. That's pretty significant. He should definitely know the difference. If I hadn't researched this I would've been out over $1000 as my gas company had no such rebate.

They seemed to have a middle of the road price. They were friendly. They were on time.

It was too expensive.

Very good experience overall. I do not know much about pricing so I paid what they asked.