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Elite Surfaces
Laminate Countertops - Install, Laminate Countertops - Repair, Tile: Ceramic and Porcelain - Repair,
About us
Elite Surfaces is a shop at home service that goes directly to the customers home. There is no need any more for a customer to waste time and gas driving from store to store only to be confused with the amount of sample you bring home. Our experienced sales staff will come to your home with samples and help you make the right choice for your home and the look you are trying to achieve
Business highlights
19 years of experience
Services we offer
All types of Flooring from Gorgeous Hardwood Flooring to Natural Stone to Carpeting. We take care of all your needs from sales to installation to restoration/repairs. We also customize counter tops.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.976 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 3% | ||
| 3% | ||
| 1% | ||
| 0% |
Showing 1-25 of 76 reviews
John S.
Feb 2019
Excellent work.
Tony S.
Jan 2019
GREAT job! as always.
Tony S.
Sep 2018
Joe is one of the best in the business. He gives you a quote and a time and date and his crew is there. His staff is professional. I had a kitchen rip out, which turned out to be 3 layers. The end result was fantastic. My kitchen, bathroom, laundry room look great. I highly recommend Elite Surfaces for your next floor.
Response from Elite Surfaces
"Thank you for the review [Member Name Removed]. It has always be a pleasure to work for you on the multiple jobs we have done."
Linda G.
Sep 2018
We’ve used Elite previously and the job went well which is why we called Joe back. This time was a different story. I think I’ve been fair in my assessment and letter rating because he is punctual and does return phone calls and the job was completed on time. However, his workers had no respect for our home and we had several issues and damage. Joe knew that we had just had our bathrooms remodeled and his workers had a total disregard and thought because it was demo day that it meant they could trash anything in their path. I wrote the letter below to Joe and received no response. I also believe that this job was subcontracted. . Joe, I am writing to you to tell you how disappointed we are in the service this time around. We selected Elite because of our experience with you when you refinished our living room and dining room and the competitive pricing. Granted, when the guys did that work, the rooms were empty and it was probably an easier job. However, this time, there was no regard or respect for me, Mary or our property. When David delivered the wood, we watched him carry 40 bundles of very heavy product and he didn’t scratch or mark a thing. As a matter of fact, we gave him a $35 dollar tip. This time, all I heard out of his mouth was “its demo day.” I guess this gave everyone license to demolish whatever was in their way. You knew that we had just renovated the bathrooms, and all the painting, aside from the two smaller rooms, had already been done and no care or caution was taken. It amazed me out little regard your workers had for our home. • Front Storm Door, which is relatively new, was scratched and you repaired • Hall Bath Pocket Door – hit so hard, that the door would not close and you had to fix • Master Bedroom Door Frame cracked – I guess this is up to our painter to caulk and paint since the molding was not replaced • Picture Frame by Master – bottom piece was knocked off - replaced • Gouges in freshly painted drywall • Gouges in Door Frame molding • Fuse Box – Someone should have asked. We have a 220 outlet downstairs and there was no need to take our fuse box apart. There were four screws when it was taken apart, now there are only three and the box was barely screwed back on. I had to tighten all of the screws • Water Base Poly slapped all over master bedroom base board molding, which was upgraded and already painted. There was no reason for this – the guys simply did not care. The molding now has to be primed and painted again because the poly is bleeding through with just paint. • Fireplace – faux rock has a big chip out of the bottom left that is noticeable. David argued with Us and insisted that Elite did not do this, when in fact we found the pieces of the fireplace in the bedroom. Elite absolutely did this damage and I have attached a picture of the pieces. • The topper? After the third coat of Poly, one of the guys dropped his canister vacuum from the top steps in the living room and it went all the way to the bottom of the stairs. I still don’t know how the decorative jars at the bottom of the stairs were not broken. We have worked hard for everything we have and no one handed us a thing. If you subcontracted this job, you should have told us, because I wouldn’t have used you. The trucks that were here, were not Elite trucks, so I am guessing that you did subcontract. It is also going to cost us an additional $450 to paint, caulk and fix the damage to walls, baseboard and molding. Even our painter was upset because he has to go back and redo what he has already done. It’s amazing how no one cares about the job they do. It’s all about get in, get paid and move on to the next job. If I worked like that, I wouldn’t have a job. We will never do business with Elite again, and I will not refer Elite to any of my friends or colleagues
Response from Elite Surfaces
"[Member Name Removed], I'm Sorry that you feel that this is the way the job went. By the way you emailed me Friday and we are closed on the weekends so I would have responded if given the time to. I will just address all your concerns here. Your job required ripping the extra layer of 3/4" subflooring which was nailed and screwed in order to meet the existing hardwood flooring with the new hardwood. We are always as careful as we can be but sometimes things happen and we ALWAYS try to rectify any issues even though our quotes state that we are not responsible for any damage done due to demo or moving furniture. Cursing and screaming at my guys as you did also doesn't help any situation. 1. The scratch on the storm door though it was very minor I understood and we repaired it. 2. The pocket door frame was NOT hit. It was from the pry bar which we HAVE to use to get the edge boards close. It is not our fault it was not installed and secured properly. However we did fix and secure it PROPERLY. 3. Master door trim split when the undercut saw was used. This happens sometimes and we nailed, caulked and even painted it. 4. Hallway decorative box trim. One piece of trim fell of the wall while the flooring was being nailed inand obviously because it was not put on properly. We also reinstalled it. 5. Fireplace faux stone is on the inside of the fireplace. We did not remove the cover until it was put back in place, therefore there is no way would could have hit it and chipped it. It might have been laying in the fireplace and fell out when we moved it intro the bathroom. I was there when [Member Name Removed] brought this up and NO ONE argued with her. You also forgot to mention how we supplied and installed the primed white 5-1/2" decorative base in 2 bedrooms along with primed white shoe moldings in every room which you were NOT charged for. Primed white moldings still need to be painted. You did not mention that the job was priced out a year ago and we still honored the pricing for you. Nor do you mention that we moved the larger pieces of furniture for you even though that was not our responsibility. The same crew that did the finishing of the other side of the house 2 years ago was the same crew that did this time. Our quotes state that when refinishing floor base trim paint may need to be touched up. I believe we had addressed any issues brought to our attention that had happened. Again I'm sorry you feel this way about the job but I wasn't really expecting a review like this."
Matthew P.
Feb 2018
The install was perfect had no issues will be using them again for hardwood floor
John S.
Oct 2017
They were fantastic.
Response from Elite Surfaces
"Unfortunately there is no name listed on this review for us to know who posted it but thank you for taking the time to."
Anne P.
Jun 2017
unknown
Response from Elite Surfaces
"[Member Name Removed] thank you for the great review"
Dan M.
Apr 2017
Awesome. Many other contractors block my street when working at my residence but Mr Bambace had enough common sense to see the issue and parked in my driveway without me asking him to.
Response from Elite Surfaces
"Glad I could help. Let us know when your ready to tile the bathroom we spoke about."
Rose C.
Apr 2017
Excellent. The workmanship is better than any I've seen. Elite uses quality products and skilled professionals. And Joe, the owner, will help you by advising on materials, cost, etc.
Response from Elite Surfaces
"Thank you [Member Name Removed]. It was great working for the both of you."
John M.
Apr 2017
The tile work was perfect and would use him again!
Response from Elite Surfaces
"Thank you. Nice car and thanks for the advice."
Sarah B.
Apr 2017
Spectacular. The craftsmanship is superior. Joe worked hard to make sure my job was completed on time. I live two hours away from the property and there were a few glitches (on my end.) Joe shifted his job schedule to work around me! I love the floors - couldn't be more satisfied. Don't hesitate to use this company for flooring, tile, counter tops or any other upgrade!
Response from Elite Surfaces
"Thank you and I'm glad you are happy with everything. We will see you soon for the bathroom tile work."
Lori W.
Apr 2017
Mr. Bambace is knowledgeable, professional, and honest. My hardwood floors were beautifully done and the cost was very reasonable. I would highly recommended his services.
Response from Elite Surfaces
"Thank you"
Michael G.
Apr 2017
Outstanding work and professionalism! Can't wait to finish my man cave basement starting next fall, Elite Surfaces is definitely in on that one!
Response from Elite Surfaces
"Thank you it was a pleasure"
Jennifer F.
Apr 2017
Joe was professional and got the job done right. Can't wait to work with him again.
Response from Elite Surfaces
"Thank you"
Jessica S.
Apr 2017
Joseph was wonderful and so was his staff, listened to everything I wanted and even gave great ideas . Would highly recommend for any job.
PETER C.
Apr 2017
Joe and crew were simply amazing! Refinished 400 ft of wood and installed and additional 200 ft to match….perfectly! We also had a bathroom tiled and 800 ft of floor tile laid and to this day every time I take a shower I look for a blemish……but none to find. Amazing work for an amazing price. Highly recommended!!!
Response from Elite Surfaces
"Thank you."
Dawn G.
Apr 2017
Joey Bambace was AMAZINGGGGG. My bathrooms took 5 days total to complete. My bathroom was a total gut down to the studs. When he was done it was perfect. The carpeting he helped me select came out beautiful throughout the entry of my home . The hardwood floors were put in by a different installer and had nothing but problems since day one. Joey came to my house and repaired every area that had issues in a timely and efficient manner. His expertise saved me a lot of money. Anyone else wouldve had me rip my floors out .Best part of it all was that when job was completed he didnt leave my home a mess. Hes a perfectionist and truly knows his craft. I wouldnt trust anyone else.
Response from Elite Surfaces
"Thank you for the review. It's alway a pleasure to work for you."
Richard C.
Jan 2017
Excellent job, very professional, extremely clean and prompt. The floor and landing looks fantastic and the finish is first class.
Response from Elite Surfaces
"Thank you're"
Simon N.
Aug 2016
unknown
Response from Elite Surfaces
"Thank you for the A review"
Brenda H.
Jun 2016
unknown
Response from Elite Surfaces
"Either myself (owner) or David (supervisor) try to inspect every job. Since there is no information on this review I don't know who this is or where the job was to properly comment. However thank you for the review and I'm glad that you wee pleased with the work."
Frank C.
Jun 2016
unknown
Response from Elite Surfaces
"Thank you for the review"
Margaret M.
May 2016
unknown
Response from Elite Surfaces
"[Member Name Removed] I understand it would have only took a little time to move furniture but you have to understand we have to pay our employees for the time traveled and spent. The big deal only includes 100sqft and additional things are extra. Thank you for the review but I don't understand how you can rate our quality since you stated that someone else did the work. I'm glad you got the job done and I hope you are happy with their work."
Donna B.
Apr 2016
It went fantastic. They came three separate days, always showed up on time, and worked until their job was done. They cleaned up after themselves and were available to answer questions. The floors are beautiful.
Response from Elite Surfaces
"Thank you for the great review"
Alicia A.
Mar 2016
unknown
Response from Elite Surfaces
"[Member Name Removed], I am sorry you were not completely happy but I need to clarify something. You were NOT charged $600. The balance after the Big Deal purchased through Angie's List was $300.43. Additional upcharges outside of the deal was 272.60 + 3% credit card fee + 7% NJ sales tax. I apologized for my guys showing up so early they unfortunately decided on their own that, that would be ok and they should know better. One of my job supervisors originally did the quote and did not write down that the other rooms were gloss so when you called I understood and came back to put a 4th coat of gloss. I did not hear anything from you after that was done. If you would have called our office we could have done something about it."
Andrew T.
Mar 2016
unknown
Response from Elite Surfaces
"Glad to see you were happy and thanks for the A"
Licensing
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FAQ
Elite Surfaces is currently rated 4.9 overall out of 5.
Elite Surfaces accepts the following forms of payment: CreditCard
Yes, Elite Surfaces offers free project estimates.
No, Elite Surfaces does not offer eco-friendly accreditations.
No, Elite Surfaces does not offer a senior discount.
No, Elite Surfaces does not offer emergency services.
No, Elite Surfaces does not offer warranties.