Doctor Rooter Plumbing Sewer & Drain Inc
About us
Family owned & operated. George is a third generation plumber & is on the board on the Monmouth County master plumbers' association. Additional contact first name - Dana.
Business highlights
Services we offer
All plumbing, drain cleaning & HVAC.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 17% | ||
| 5% | ||
| 2% | ||
| 5% |
"You hired us to install your customer supplied faucet and to hook up plumbing under your counter top, we do not have proper tooling to make cuts or holes in your granite, that is your granite company job, further more you received other estimates of 400.00 and we matched the price and you chose us, so are pricing was the same as your other companies."
YET he charged me for a Service Call charge of $133.75. Tech's name was Vinnie M. Said he would have to dig out the trap and estimated a charge of $450 to just thaw out the ground, not including any repairs.
Regardless of any and all excuses he may come up with: When he did not even try to snake...then It is simply a ripoff-
in my opinion 1 of 3 possibilities: Arrogance, lack of competence or sheer un-willingness to work in the crawl-space in the cold.
"First off you had another plumber their whom tried to snake and couldn't because you have a buried trap in the back of your building (no house) where we would need to snake from, we gave you a price to thaw out the ground and dig up the trap to snake, you choose not to, we also spent time their finding the building trap that you didn't even know you had."
November 18, 2014: Leak that seems to be coming from the hot water heater. Called Doctor Rooter (who we have used several times since we moved into our house about 2 years ago) at about 5:30 PM, and they sent their night guy within an hour and a half. He took one look at the hot water heater (not opening it up, or looking into any parts of the heater), and told me that it needed to be replaced (it was 7 years old - I thought the lifespan of a water heater was about 10 years, but he told me that it was 7 years, and that the warranty had run out at 6 years for my water heater). He informed me that when the hot water heater leaks from where ours was leaking from, that it had to be replaced. He made it seem that I had to replace the hot water heater right then, or that our manageable leak could become a flood at any moment. Me, not being an expert in plumbing, took the expert's advice, and had him replace the hot water heater. It took about 2.5 hours to complete the installation. We were charged 1,444.50 which seems to be well above the average price for installation of comparable water heaters in our area.
November 19, 2014: I come home from work to see that water is still leaking from my utility closet. When I go in and look, water is leaking from the main shut-off valve for the house. I also notice that a knob from our furnace has been knocked off. I call Doctor Rooter, and they send another plumber out to fix the new leak (which was not present the day before). He said it was because some of the pipes had shifted when the water heater was installed. The leak was fixed, and he told me that he would have the ladies in the office order a new knob for the furnace, because he couldn't fix it. He said they would call me from the office when the new part was in, and they'd come and fix it. When I called, I asked about the price they had charged - I thought it was expensive - she told me she would have the boss, Kerry, call me back on Friday to discuss the price. She never called.
December 8, 2014: First, I haven't heard from the office yet that the new knob for the furnace had come in. Second, I come home from work today to see a leak again from the utility room. When I go into my utility room, I see a leak EXACTLY like the leak we had the very first night when I was told we needed a new hot water heater. I feel like I was taken advantage of, and that we didn't really need a new hot water heater, being that the leak is exactly the same as what it looked like the first time we had the leak there.
I tried calling the office tonight to have someone come fix it - I tried calling for over 2 hours - I called the 732 number, and the 866 number. The phone rang, but no answer or answering machine/voice mail.
"First I have no records of ever doing work for a [member name removed] NOR do I service Staten Island!!!!"
The workers friendly and they discussed everything they were going to repair. They were in constant communication on everything they were doing and not annoyed when I asked to take pictures for insurance claim. The guys that performed the job were courteous and professional. They made sure that the problem was fixed completely before leaving for the day. Very prompt and clean.
Everything went very well as stated above
This contractor provided me with an estimate for approx $ 1500 and told me it may be more once they dug the area to see where the leak was. Low and behold it was more work, he informed my husband of such and proceeded to fix the main. When all was said and done he handed my husband a bill for $3200. I had received other estimated to replace the entire main for $ 2400, my husband walked away and I had to go and negotiate a different price after an argument I was able to reduce the cost to $2500. I would not recommend them and buyer beware. They really tried to take advantage of ou situation. AWFUL JUST AWFUL!!!
Licensing
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