SCOT CHRISTOPHER RULE PAINTING

"Thank you so much for the positive review! Always happy to work with you! It is our pleasure!!"

"[member name remove], Thank you for your review; we appreciate the high marks! Just want to clarify that we took an extra day b/c that's what it took to do the job right...and as true to my word, we gave you a set price up-front in writing and stuck to it! Also, at the time you paid me in-full in-person I would have gladly sanded out any drips and re-polyed the areas brought to my attention. Or if we didn't notice them right away and you noticed them later...call me! Call me up now or email us and I will still come out to take care of it. A job is not not done until your 100% satisfied! As for the exterior work I came to see you about recently, as we discussed, the stucco has to be repaired first. That requires a carpenter before a painter. All of the good carpenters are very busy this time of year, but I will stay on getting a carpenter to you. I guess it's fair to say that all of the good contractors are always busy "catching up." But glad to do it! We value you as a customer and appreciate your business. We do our best and hold ourselves to a higher standard, but we are not perfect....please remember that we are only an email or phone call away! We'd like to hear from you. Thank you again! Sincerely, Scot Rule (& Kathleen Rule)"

"[member name removed], Thank you for the great review! It was our pleasure to work for you. Please let us know if there is anything we can do for you in the future. Best Regards, Scot and Kathleen Rule"

"[Member name removed], Thank you for the awesome review! You are wonderful customers and great people to work for! We always enjoy it. Thank you again! Sincerely, Scot Rule (& Kathleen Rule)"

"Wow, [member name removed], this is very painful to read. It is confusing as well due to several inaccuracies. With all due respect, Kathleen and I pulled your paperwork and found the following to be true and correct: The work you are referring to was from over 5 years ago. September 10, 2008 we gave you a written quote, signed in advance by you- "deck prep and stain" for $735.00 plus tax & "prep/painting of your "dining room, mudroom, cabinet and laundry room" for $1,625.00 plus tax. We completed this work & on 10/3/08 we invoiced you for exactly the amounts we quoted. You had added a "closet" for $75.00 and "foyer and 2 exterior doors" for $1,660.00 plus tax (NOT $2,000.00 as you wrote). We charged you exactly what you agreed to and did not take any money from you up-front; "payment in-full only upon completion and satisfaction of work." When you paid, you said you were very happy. Additionally, you hired us again 6 months later (4/1/09) to power wash your house for $400 plus tax. Lastly, in response to your comment about being "the go-to guy" for painting. Yes, we would like to be that "go-to" company because that means we are doing a good job and making our customers happy as we thought you were. Our prices are fair, especially given the fact that we do more (more prep, more customer service, more complimentary services, more professionalism, more clean-up, more quality hiring, etc) for our customers than any other painters around. We wish you had come directly to us at the time and let us know of your concerns (instead of hearing it more then 5 years later on a site). We will do anything we can within reason to made our customers pleased with the work they pay for. We would like to not lose you as a customer, even now. At the very least, we would request that you correct the factual information of the price and the date; we would appreciate that. Kathleen is sending you copies of all of your paperwork for your reference. Thank you, Scot C Rule, owner"

"Thank you, [member name removed]. It is our pleasure as well. We look forward to working with you again...see you in the spring!"

"[member name removed], thank you for the review. It is always a pleasure working with you and [member name removed]. Please let us know if you need anything!"

"Thank you for the review, [member's name removed]. It is very appreciated and we are glad you are happy with our work. We would look forward to working with you and your wife any time!"

"[member name removed], thank you for your review. We do appreciate it. Please let us know if you need anything...glad to work for you any time!"

"(member name removed), Thank you so much for you great review! We truly appreciate it and hope to work for you again in the future. Please let us know if you need us! Sincerely, Scot C. Rule, owner"

"HI [member name removed], I know we thanked you in-person for this awesome review, but we wanted to be sure to thank you here too!! We really enjoyed working for you and are so glad we could make your painting project a good experience. Please call us again if you need anything! Sincerely, Scot C. Rule (& Kathleen Rule)"

"I would absolutely agree with this client that wallpaper removal can be costly and that it can be beneficial financially to the customer to remove as much as possible of the wallpaper yourself due to the sometimes unforeseen difficulty of removal that results in labor hours. We can always step in later in the process to prep and clean walls, resulting in a better price and a very favorable, high quality result."