Eastern Insulation / Eastern Contractor Services

"Member, Providing exceptional service and value is why we have been in business for 40 years, we take great pride in what we do and intend to satisfy every customer. That being said we did not meet your expectations and like all organizations have room for improvement. I appreciate your feedback and assure you it did not fall on deaf ears. Without feedback like yours we cannot make the changes necessary to improve the service we provide. Following are some actions we have taken to ensure Eastern not only meets but exceed our customers’ expectations. I have discussed your comments with our operations manager, who will work with our installers to make the necessary improvements. Furthermore we have put in place an additional field supervisor; this supervisor will be in charge of quality control and customer satisfaction. I greatly appreciate your business. I can assure you that although unfortunate your experience with Eastern Contractor Services is the exception not the rule, that aside I take comments like yours very seriously and have taken action to improve our service. Most Sincerely, Eastern Contractor Services LLC"

"Member, I apologize for our less than timely response to your request for a price. Our goal is to not only meet but exceed our customers and potential customer’s expectations. I have discussed your experience with Rob Driscoll. My message to Rob, moving forward his response time and follow up must be not only timely but performed with a sense of urgency. I can’t undo what has been done but would like to explain some of the challenges we experienced in the days following tropical storm Sandy. After the storm we were without power and phone service for 15 business days. Adding to our frustrations, our server crashed more than once resulting in lost data and prevented many emails and faxes from going out. These challenges prevented us from doing business as usual and providing the timely service we are known for. Sincerely, Eastern Contractor Services LLC"

"Member, THANK YOU for choosing Eastern Contractor Service and Four Seasons Insulation to meet your insulation needs. I am glad we met your expectations and will recommend us to your friends and family. As you know we supply and install all types of insulation, we also supply and install seamless gutters and garage doors. If you have gutter or garage door needs in the future we would love the opportunity to work with you again. Thanks again for your business and have a great day! Sincerely, Eastern Contractor Services LLC – Four Seasons Insulation"

"Member, Thank you for choosing Eastern Contractor Services LLC to be your spray foam provider and I appreciate your feedback. Since we performed your job an additional field supervisor has been added to our team. This supervisor is tasked with quality control and customer satisfaction and we know this addition to our field staff will improve the service we provide. Furthermore we are continually training and coaching our spray foam applicators to improve where needed. Our operations manager met with those who worked in your home and reviewed what your experience and what is required of them and failure to meet the requirements will not be tolerated. Regarding the window foam – We use low expansion window foam to insulate the space between the window frame and framing. The fact is that if the entire cavity between the window and framing is filled there is a very good chance the foam will put excessive pressure on the window frame preventing it from working properly. Our installers are instructed to use a small bead of low expansion foam around the windows; just enough to seal the void but not fill it. Filling the void can and in many cases have a negative effect on the window. Last, the equipment – Although many improvements have been made to spray foam proportioning equipment over the past few years it is still not an exact science. The foam industry is challenged with proportioning equipment that can work perfect one day and create problems the next. We combat this through ongoing applicator technical training and up-grades to our equipment. We recently completed a total overhaul of the equipment on 2 of our spray foam rigs and are in the process of building a brand new mobile foam proportioning rig. I am glad that in the end you “got the job you were looking for” chose Eastern Spray foam to work in your home. Thank you for your business Eastern Contractor Services LLC"

"Member, Thank you for choosing Eastern Contractor Services LLC. We value your business and our feedback. I am glad that we quickly and proficiently performed the work as agreed upon and hope you will not only use us again but also refer us to your friends and family. I would like to comment on the installers who worked in your home and did not speak English very well. Unfortunately it is very hard to find English speaking young people who want to do this kind of work. Furthermore the insulation industry (like many other construction trades) is challenged with customers demand the greatest bang for the buck. In order to remain a viable construction service provider we must explore every opportunity to cut our costs. Fortunately for us and the market hard working Latinos are more than happy to perform this type of work at a wage the market will bear. I am happy to hear that you were happy with the speed at which we completed the work and delivered “exactly what you paid for.” That being said I will talk to the team who performed the work about doing a more thorough job cleaning up. Thanks again for your business and have a great day. Eastern Contractor Services LLC"