PODS Moving & Storage

Every Bad review of this company Every bad review is absolutely true. God I wish I listened to them. It has been an absolute nightmare. I am a disabled Veteran, severly disabled and had to move. I called the Farmingdale N.J. location. They dropped off two POD units with no signed contract. I had some friends help me fill them. PODS came and instead of shipping direct to my new home, they put them in storage at a facility in Farmingdale, N.J., while debiting 250. a month each for 6 mos.. I found that trying to get them released was never going to happen, poor Customer service, and the storage fees were just escalating, I never signed a contract for either, they are in possession of stolen goods. If I could sit in my wheelchair in front of the storage facility in Farmingdale N.J. I would do it to prevent others from this company and their shady practices. DON'T DO IT, there are many othe Companies that are AMERICAN, that will not SPIN you. Sincerely a severly Disabled person. UPDATE*********THEIR RESPONSE IS STILL IRRELEVANT, READ THE COMPLAINT, KNOW CONTRACT NO CUSTOMER ID NUMBER, POOR CUSTOMER SERVICE!! POOR COMPREHENSION!! SEE WHAT I AM SAYING. I WANT MY PERSONAL ITEMS AND THE CREMATED BODIES OF BOTH MY PARENTS BACK The Kearney Facility is open, seems the Farmingdale Location franchise was revoked. Ashame how this Foreign owned Company treats a disabled US Veteran.

It all went horribly. There was no water on the floor of the POD at the time it was transferred to the supposedly "climate controlled facility". (in late 2013) .When i moved to a new home in November 2015, many of my items such as large sofas, chairs and speakers, were significantly damaged by mold, and there was water on the floor of the POD. After a month, PODS had me hire movers to transfer my moldy items to a new POD so they could perform a "leak test" on the old POD. That test took place in January of 2016. I spent the next four months calling and emailing the "legal department" of PODS (they gave me the contact info of one person, who was the only one handling this claim) to no avail. All my calls and emails were avoided until i contacted another consumer advocacy organization. At that point, I suddenly received an answer, saying the leak test done in January had revealed no leaks. Meanwhile they had been billing me for four months to store those moldy items as they continually avoided my calls. They went on to say that my homeowners insurance should cover the items, which it does not, since PODS internal test revealed no structural defect. Why would PODS do their own test, rather than hire an objective outside agency to test the POD? They also gave no answer for the source of the water. So, I have lost money for the approximately 32 months of storage, plus the expenses of the movers to transfer the items, and of course the damage to my items. And still this issue has not been resolved, as my insurance company is trying to get PODS to allow an outside agent to do the testing of the previous storage POD and to ascertain the source of the water inside the POD.