Worry Free Painting Inc

Work was professional, and complete. I had a few comments that they addressed immediately.

They were great. They were on time and efficient. I found that they were very easy to work with.

The were very argumentative when I questioned the work that they were doing. They came in and damaged furniture. They did a horrible job. They sanded down my fireplace that left bits of paint everywhere. I paid professional prices for a job that was not well done. There is no 3 year warranty. He plays phone tag with you. I have reason to believe they are not insured. He clearly didn't have a plan or any way to handle any kind of problems or damages that came about through this job.

They were very pleasant, prompt and they did excellent work. The were a little more expensive, but it was worth it. I've already recommended them to others!

They were fine and they were only here for three days. The job turned out fine and I didn?t have any problems with them.

The company proved to be very reliable from the first point of contact. I was contacted by Nick within 10 minutes of leaving a message. Nick and the rest of the crew proved to be just as responsive throughout the remainder of the job. The crew always showed up on time and put in a full days work, sometimes working right up until it began to rain. The entire job was complete, from pressure wash to final coat, within one week including losing 2 days because of rain. The entire crew was extremely polite and professional. At the end of each day we got a thorough review of the work that was completed that day as well as their plans for the next day. The price was extremely competitive. They even OFFERED to take care of a few extras that, although I had never event thought of them, they knew would make the job look perfect. The fact that they pointed out these things as they saw them and took care of them at no extra charge speaks volumes about the pride they have in their work and their dedication to making their customers satisfied. We couldn't have been happier with their work and would absolutely recommend them to anyone we know who is looking for a painter. Thanks so much for your close attention to detail and commitment to your customers.

Worry Free did a great job painting our living room, dinning room and hallway. There were a few areas on the ceilings that needed to be primed and sanded because of the paint peeling off from moisture and prep work for one wall and window trim. The prep work took one day to complete and the painting lasted one and a half days. The quality of the work was excellent. Two men worked on the job the entire time. They were very careful in protecting the floors during the job. We thought the price was fair for the work done. I received a lower price but decided to use WF because we thought they were more competent and were willing to pay a fair price to have the job done correctly. .

They were very polite and responsive. They were also efficient and price competitive. They are serious about providing a great service.

They did a good job. The owner was very nice, prompt and checked in on the job a couple of times which I thought was nice.

The crew was meticulous and detail oriented. They were very neat about not getting paint on my hardwood floors. They were very efficient and completed the job in 3 1/2 days. I was extremely please with their proffessionalism and the appearance of my home.

I sent in a deposit check in early July and they cashed my check but didn't contact me or respond to voicemail messages for several weeks. I finally got ahold of them and scheduled the job. Sloppy, incompetent work from start to finish. They did not cover the kitchen cabinets or granite counters and left paint splatters all over both. They used the wrong color primer on the trim, so the work had to be done over, adding another day of work. Dust, fingerprints and mess left every day. They used the kitchen and powder room sinks to wash brushes and rollers after I asked them to use the basement sink. When I complained about the mess after one workday, they sent a worker back to the house without talking to me first. When I opened the door in surprise, he said, "you called my boss?" in a menacing tone and I was terrified and nearly called the police. After the job was done, i noticed later that they did not paint above one bank of cabinets. Worst of all, they left deep gouges in the wood floor when they moved the refrigerator. Working with this company was an awful experience.

The services provided by Worry Free Painting were excellent from the start. My phone calls were returned promptly and an appointment was scheduled to provide an estimate within a couple of days. They provided a very competitive price and that included with the "A" rating on Angies List made it an easy decision to use this company. We were not disappointed! The crew that came was professional and did an excellent job. I would say better than expected especially in comparison to other painters that we have used. The complete job took three days. As the job progressed we were asked numerous times to review the progress. If we had any issues they immediately corrected them and repeated told us that they aimed to please. I would definitely use this company again.

After they power washed the house, they removed all the shutters & lights, covered all the windows, foundation, plants, door knobs, etc. , etc. The next day they sanded, spackled & caulked surfaces as needed, made minor repairs, & primed all surfaces. The last day they applied the final coat on the house and the trim. After painting the shutters & lights on the ground they attached them back to house.. Then came a thorough clean-up. A walk-thru inpection with the foreman completed the experience.

Nick was punctual when he came to give the estimate. The estimate was one of the best values I received among 4 estimates I had taken. Only one painter (Juan) was assigned to do the job and he finished in 3 days as estimated. He was meticulous and was very careful with moving and putting back all the furniture. All the areas were covered properly and he was punctual every day. While removing the valances on the blinds, the clips were broken and they were repaired and put back properly. I had mentioned that the rest of the house had Benjamin Moore paint and I also provided the color chips of the Benjamin Moore paint I wanted and assumed that they were going to use the same brand.They matched the same paint color in Sherwin Williams paint, so if you want a particular brand of paint, please make sure you confirm at the time of getting the estimate. The color was matched exactly and I am happy with the final result. However, I would have preferred that the communication was clearer in terms of use of paint brand.

I thought that they were worth the cost of us taking up the membership for this the list. I interview 4 or 5 different painting companies, but these guys were extremely professional. They gave professional quotes, told what they were going to do and not going to do. They called when they said they would, checked in, gave you updates and just ran it like a business.

It looks great. They were polite, responsive, and hardworking. I would definitely use them again.

They are excellent. They get back to me very quickly and they are very pleasant to deal with. They do great work and I would highly recommend them.

When prep crew arrived they were very professional, Tino and Oscar stand out in my mind as very competent and efficient. From top down they were didn't miss a thing from the overhang, windows / shutters, porch etc. Theyt left no mess and I couldn't be happier. There were no hidden charges and I would highly recommend Worry Free to anyone of my friends who need a house painter.

I couldn't have asked for a more professional experience! His employees were curtious and thorough. The yard and areas around the house were spotless. The job was completed in aproximately two days time which "I couldn't believe." He explained the process completey which gave told me that I had hired the right company for the job. I had recieve three other estimates and I was very pleased with how competative Mr. Palmieri was with his pricing. I highly recommend his crew.

Scope of the Work I had hired Worry Free to repaint my house exactly as it was. The only reason I was having it painted is because the existing stain on the house was starting to wear thin and the paint on the wooden shutters were peeling. The agreement was that Worry Free was going to have it painted exactly as it was. We expressly discussed that they were not going to paint any areas which had not been previously painted. In fact, I was worried they might paint my garage and back door, which had manufacturer's paint on them, but had never been painted over. Rossi assured me that unless it had a layer of paint already on it -- not manufacturer's paint -- it woudl not be touched. Although not spoken, I was also of the understanding that they were going to put things back where they were and were not going to pull wires off of my house. Before I even retained Rossi to do the job, we discussed what he was going to use to paint my house. Although the quotation says "paint," I had two other painters come out and tell me to use stain. I told Rossi that I wanted to use his company, but that he's the only one who did not quote stain. I asked him about this. He said that he did not remember looking to see if I had stain or paint, but that he would look. He said that he would use stain, but that if he finds that I have paint on there, he will call me because if I have paint on there now, I should use paint. Prior Complaint Taken Down I previously submitted a complaint about Worry Free not coming back after they started the job. I actually had some comments from neighbors about how long my windows were covered over with nothing being done. Although that has now been resolved, I wanted to make mention of it, because it was typical of every dealing I had with Rossi, which always ended up in a negotiation. He left me a voicemail message saying when he was going to resume his work and did not keep to that date. I got worried he was going to leave my house with the windows blocked off, and tried calling him. He did not return my call until I put a post on Angie's List. He claims it was a misunderstanding and, while that might be correct, the fact is that it could have been avoided, and it could have been resolved with much more grace. Rossi's Selection of Paint: As indicated above, I had specifically discussed with Rossi that he should use stain. He was supposed to call me if he thought he should use paint. He didn't. In resolving the timing issue discussed above, Rossi left me some voicemail messages. In one of his messages, he made reference to picking up the "paint." In another he said his crew was going to start on Thursday. I called Rossi on Wednesday to make sure we were clear about him using stain. Although his crew was not going to start until the next day, they had already started and they were using paint. Rossi was less concerned with fixing the issue than he was with justifying that he was "right." Interestingly, however, he initially admitted during the conversation that he recalled the earlier conversation about stain, but he later claimed he did not recall that conversation. However, even after he retracted his admission of recalling the conversation, he admitted that, before he picked up the paint, he had spoken with one his men -- Angel -- with whom I had spoken after they covered over my windows. Rossi admitted that Angel mentioned to him that I had referred to stain being used. Rossi claimed that he went out to the house, felt that the house had paint on it, and, without calling me, decided to use stain. Nonetheless, ultimately, after a very long and painful conversation, he agreed to extend my warranty by two years, since my main concern was chipping. Please keep this in mind when you read the warranty section below. As it turned out, the paint Rossi selected had a sheen. Although he admits that the prior finish on my house was flat, he thought it would look nice. When I got home the day they painted, it was dark out and I could not see the house. The next morning, when I pulled out of my garage, the house looked like it was pin striped. I called Rossi about this and he said "oh, that must be the sheen I used - you don't like it?" I told him I did not, and asked why he didn't use a flat paint. His only answer was that he thought it would look good. Ultimately, he bought a stain and had it redone. Apparently, despite the other problems I experienced, he did not do anything for me on the price because he was losing money on my job since he had to buy the paint twice. Of course, had he done what we agreed to in the first place, he would not have lost money. Blown Fuses His guys blew TWO fuses on my house -- apparently they did not learn their lesson from the first one. Notably, I have used power tools in my house an never blow fuses doing it. I can't imagine what they were doing. They would not tell me. Due to the way I need to get into my house, they ended up locking me out of my house for several hours. Rossi became aware of this, and never even gave an apology. Notably, he commented that on commercial jobs, he usually uses a generator. This would have avoided the problem. Painted Gutters They were not supposed to paint my gutters because they were previously not painted. However, they not only painted them, but made my white gutters red ... that is until the roof line, at which point they remained white. They said they did that because they thought it looked nice. Now, my gutters can chip, and if they chip, they will likely be red and need to be painted. Since they were not painted before, they just needed to be cleaned. Painted Everything: I don't know if they were imposing their own taste, or if they were just not paying attention to what they were doing, but they painted the sides of my utility outlets and the side of my air conditioning unit. None of these were previously painted. The water spout for my hose (it's apparently called a sillcock) was replaced two months before Worry Free painted. It was very pretty - it was gold finish with a black handle. They painted the whole thing red. Not only that, they painted the inside. Since I had to winterize my sprinkler system before I saw they did this, I don't know whether the blocked the hole. They also started painting my back door, which is a metal door and had not previously been painted - it was white from the manufacturer. It was one of the things I had specifically discussed with Rossi would not be painted. I caught them about half way done with the door. They decided to use Goof Off to get off the paint. Although it won't come out in pictures, there are still streaks of white paint across the door. Additionally, there's now a gray spot on the door where you can see the metal through -- no doubt from the Goof Off. Stray and Dripped Paint: I was not home when they painted and would never have known they used spray paint, but for the fact that they sprayed paint on everything. Attached are photos showing paint on my window, windowsill, meter, the front of the air conditioning unit which shouldn't have been painted, my pavement, a flag post and my lights. Wires They knocked off a wire on the back of my house and said they were going to put it back up, but never did. They painted one of the wires on the side of my house red. the wire used to be behind my shutter so it was not noticeable. Now it is in front of my shutter and is very noticeable. In fact, one person who came to my house, completely unprompted, asked whether the wire should be like that. Mailbox They had pulled off my mailbox so they could paint the rest of the house. When they put it back up, it looked TERRIBLE. The mailbox used to be painted with a shiny black paint. It had a window in the front. They apparently took flat black spray paint and painted part of the front of the box. The rest of the box was shiny. Additionally, they painted over the window where I can look in to see if there's mail. The foreman was nice enough to take it down and paint it fully. Unfortunately, when he came back, it was Sunday and he had no tools, so I had to give him my Goof Off to clean off the window to the mailbox. He was also going to clean off the stray paint on my light fixture next to my front door. It looks like he got off a little, but not a whole lot. I have pictures of that attached. Front Door They said they needed to open my front door in order to paint it. Initially, they were not going to sand off the chipping paint, until I specifically told them to do it. Then they dripped paint on my wood floor -- apparentlly they did not do a good job with their drop cloth. Notably, they did not paint the door jamb. I'm confused as to why they needed the door open if they weren't going to paint that. I do not use my front door often. I used it to get in after they blew my power. The storm door was fine at that time. The only time it was used since was when the front door was painted. I went to the front door today and noticed that the glass from my storm door is now separated from the frame and the door is now difficult to open as a result. I do not know for certain whether this is something they damaged. All I know is that the first time this door had any problems was right after they came to do their work. Warranty Rossi provided me with the warranty. As indicated above, this was important because he used paint on the house and I had specifically asked him to use stain because I heard that paint would chip faster. I read through it. He did increase the number of years to 6 as agreed, but the warranty did not cover anything. The one thing it should cover is normal wear and tear and chipping, which was the main issue he said he was going to cover. I called Rossi about this and asked him to remove that exclusion from the warranty. It was the only one of several listed exclusions which I asked him to remove. Instead of immediately saying he would, since it was what we had previously agreed to, he took great pains, and a great deal of my cell phone minutes, to explain to me how he often provides courtesies to his customers outside the written warranty. While this is all nice and well and good, the fact is that he is not required to do it and if he decides he does not want to do it, there would be nothing I can do to enforce it. After great pains, he finally agreed to remove that exclusion from the warranty. A copy of the warranty is attached. Customer Service Although I did not start this job with the intention of having anything reduced, even Rossi acknowledged that this was the job where "anything that could go wrong did go wrong." He says that this doesn't usually happen. Several times I suggested that, as a result of the significant inconvenience and the poor job, I would expect they would reduce the price. No one offered. The most I got was an explanation that they would not do this because Rossi actually lost money on my job because he had to pay for the paint and then the stain. However, had Rossi done as I had asked in the first instance, he would never have had to pay for both - he could have just gotten it right the first time and then neither one of us would have had a problem. As a businessman, I would have expected him to do something, other than argue with me or try to persuade me that he is right. His foreman was fantastic and, because I know he was really trying to fix what he could, I almost didn't write this. However, as a consumer, I would have liked to know if someone had a situation like this. Rossi claims the amount of difficulties and errors on my house are not typical. Perhaps this is true - since I have only deal with him once, I cannot tell you this. What I can tell you is that, what sets apart the businesses I prefer to deal with from those I do not is the way they treat a customer when a problem arises. Errors inevitably happen - we are all human. However, if there is an error or a problem, I would expect that it would be fixed without complaint or argument, and I would expect that if there are things which cannot be truly undone or repaired (such as my new spout, my door, or my gutters) I would be either compensated for them as well as for my troubles. Response to Rossi's Note I did not take photographs as the job was going along. As I indicated, the toughest part about this job, was dealing with Rossi to get anything done. You can't see that by coming to my house. If you're looking at the house from across the street, it looks fine ... now that he painted it with the right paint. However, I have attached photographs so you can see some of the things I referenced above. Some of them do not show in photographs. If you do wish to come see the house, please feel free to contact me. You can reach me at [email protected]. Please reference my Worry Free report, so I don't accidentally delete your e-mail.

They were professional, responsive and punctual. They also cleaned up after themselves. The quality of their work was good and I was satisfied with their service.

It went very well. They did the exterior painting first. It was done in 3 days. Workers were professional, polite and well mannered. They cleaned up very well after the job. The interior was done in about 3 days. I had a huge hallway for them to put wall paper(hence took that long). Santiago and Oscar did the inside. Both of them were professional and hardworking. Never wasted any time. On the last day Carlos (another worker) came to help tidy up and put things away. They all work as a team. They did an excellet job. Rossi gave the estimate and he stuck to it (Whatever was on the "contract). No extra charge . It truly was a worry free experience. They work as a team. I am extremely happy with the work they have done. I would not hesitate to call them next time I need work to be done. Definitely recommend them to anyone who wants to get painting done.

The painters were wonderful and the house looks fantastic.

A MUST READ!!! After doing a lot of research on the internet looking around to hire an interior painting contractor... after calling quite a few painting contractors/companies to come out for estimates and also hear each person's steps and process of painting, I decided on the one that impressed me the most which was "Worry Free Painting". They were not the cheapest estimate that I got but Rossie (sp?) really did impress me with what he had to say about the job and specific steps they would be taking to get the job done right. I actually had some cheap estimates from 2 other painters but by talking to them I had a feeling that there was no prepping, sanding involved but just straight paint and that WAS NOT what I was looking for because I am a very hard customer to please because of my Obsessive Compulsive Disorder of having even the littlest thing to be perfect. One major factor that I decided to go with him was that he was so confident with his painters work that he didn't require any deposit what so ever until they finish prepping and fixing all the imperfections and once they are done with that, with me agreeing for them to take the next step which was to start painting was when I give them the deposit, and if for any reason I wasn't happy with the prep work and decide to not let them continue he said I could simply tell them to leave and they would be fine without any kind of problems. I guess he was that confident which made me feel that I had nothing to worry about so I went ahead and hired him or should I say his workers. I really like the fact that they sand everything from walls to trims to doors. Not any of the contractors I had come out for estimates had said that they would do that. I didn't want to go with the cheapest one and not be happy and end up having to spend more by hiring someone else to fix another person's work. I've heard a lot of bad stories on contractors now and days so I'm very afraid and try to be careful of who I hire. As of right now my condo is not fully finished with the painting yet so I can't really tell you of the end result. They are in the middle of finishing up so I'm really excited to see the end finish. I must say, they are being very patient with me because both Rossie, the owner, and his painter Oscar (nice and very experienced) have not yet pulled out their hair dealing with me but instead has listened to what I have to say each time. No matter what I ask them to do or fix for me, so far they have been good about it and willing to work with my pickiness about everything. Now that I think about it, for the price that I got from them I'm actually getting a great deal with all the work and prepping that needed to be done. I will soon update my final thought and also post pictures of their work of art on my very first home/condo. This is just an update on my thoughts of how the project is going so far. I will update the overall result after the completion of my home. Crossing my fingers and hoping everything will end smoothly. To be continued...

I really don't know how this company is managing to get such a high rating on Angie's list, because my experience with them was less then expected from their ratings here. The paint crew did a GREAT job, but the supervision and management were what really bothered me with this company. The job necessitated several different colors to be completed and the supervisor seemed totally unaware of what was going on with this job until he actually got on site and found out then. If I had not accidentally talked to him when I just happened to see him, there's a lot they would have had to go back and do. There were a couple times where I had to say "What about this section, or what about that section" and he seemed totally clueless as to the total job requirement. There was one time where he had to go for the paint right then and there, because they just didn't know they were supposed to do that section or that color, and this was just before they were about to finish up. Management excuses galore with this company. Plus, I was never told about a 10% discount for interior work if going through Angie's List, nor was I told there was a 3 year warranty on labor and material until I saw those myself in the July issue of Angie's List magazine, after the job was done(!). I was just given a lump sum estimate for the work. I have a gut feeling I'm going to have to use that warranty (if I have one) before the 3 years is up, but I hesitate using them again. And I'm a very very easy customer to deal with and usually do not complain about such things, but I had to rate them honestly the way I see it. I chose them specifically because of the Angie's List 2008 super service award, and I just don't see that kind of customer service from their management. ON THE OTHER HAND... the work crew itself is GREAT and are very conscientious of their work, and very customer service friendly. Too bad they don't have better dedication in their supervisory/management people, it really tainted my rating a little bit and does the crew a disservice.