FUTON WORLD

They never came to deliver it. It's not a customer-service oriented store. If you attempt another delivery date they are "booked solid" and if you ask for your money back you will get it, minus 20%!!

I called the store and asked to speak to the owner.  I was told he would  be at the store in a few hours.  Meanwhile,  I noticed that the"Futon World" address was sold to a store in Rahway, New Jersey not Fairfield, New Jersey.  So I felt that something did not feelright about the whole sale process.  I called the store in Rahway and asked them what they charge for the cover and the manquoted $159.00 and $64.00 for the pillows.   Then I realized that I was scammed by the salesman in Fairfield.  The so called discount of $10.00 he gave me for the pillows he added to the cover and charged $169.00 instead of $159.00.  Plus the salesmancharged me $30.00 for a package that was sent straight to my house and should have cost only about $16.00  When the owner called me, I explained the situation and he checked his order book and found I was correct about the charge of the cover,  He told me that the charge of $30.00 for shipping  was correct because that is what they charge everyone.  I told him I checked with UPS and the package should only be around $16.00.  He told me he does not have time to check and see what UPS charges, he is too busy.  I told him I found a few of his employees just siting around and  sleeping, and they can't check what is being charged to their customers.
He told me he would credit me $10.00 for the cover and $5.00 from the $30.00 for the shipping.  I told him that was not fair and he told me that is how all stores do business.  They have the right to jack the price up.  I told him he taught me a valuable lesson and I would never buy from him again.  I would'nt be surprised if the salesman in Fairfield did not charge me the correct amount for the mattress.  Be aware with the "Futon World" in Fairfield, New Jersey!!!!!