Home Service Professionals, Inc.

I would not reccomend Home Service professionals to family or a friend. Initially, Lou was very punctual with his responses. He quickly provided us with a quote, his company licensing and insurance information. He came off quite knowledgeable and thorough, he verbally assured that our new deck project would be a fast one and could be done in as little as a week. Feeling good about the initial interaction we hired him for the job. We started the process on February 14th 2024. Soon after we made the 1st payment is when the issues started. He became less punctual with his responses and updates. When it came time to take care of the permit, days and weeks would go by with no word. I would reach out to him for an update and hours would go by before he responded. When he did his responses were always something like "I just reached out to..." "I haven't heard anything let me reach out" He was not staying on top of things unless asked. He verbally informed us about the possibility of architectural fees but assured us that we most likely would not be needing those. Turns out that the permit would not be approved without architectural blueprints. Waiting for him to communicate with us, the architect, and the permit office, we waited 5 weeks. He miscalculated the cost of the project and then ended up charging us hundreds more to make up for his error, never admitting it. Just explained them as "unforeseeable costs" We finally broke ground on May 8th. 3 inspections were needed throughout the process and each one failed initially because they did not match what was on the blueprints. Again, never admitting to wrong doing or negligence, only placing blame on the inspector for "being a stickler" When the job was completed, he came out to clean up and elude to the final payment even though the final inspection had not been passed. He mentioned sending it over Zelle or Venmo. I instead wrote him a check in the agreement that it would not be cashed until the final inspection passed. He cashed it days later on a Saturday. The inspection took place on Tuesday june 4th and it did not pass. Currently (june 12th ) we are still dealing with a failed inspection that took place 10 days ago and he still has not been back to correct his work.

Quite expensive.

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Luis is very knowledgeable and helpful. He tells you the pros and cons of repair vs roof replacement and is reasonably priced. No high pressure talk just facts. He came out the day after it rained when my roof leaked for a repair. The day after the next rain he called to make sure there was no leaks or problems. Very conscientious I highly recommend him.

professional, dlean work,

Roofer was thorough, professional, competent and friendly

He is very thorough, great customer service, and he gives actual prices. if he can give a lower rate, he will.