Panaro Industries LLC

Consider this a strong cautionary tale: steer clear of Panaro Industries. My experience with them, starting in 2020, has been nothing short of a nightmare. Initially, I hired Gino for a paver installation, paying a hefty 25% premium due to his fame, expecting top-notch quality. What a grave error that turned out to be! Gino's attempt to cut corners was evident from the start. He first charged me for removing a concrete slab, then attempted to convinced me to leave it, despite already paying for its removal, citing potential disruption to the paver installation. Then came the "custom" step, which turned out to be far from custom – just a hasty arrangement of leftover pavers to extract more money --picture attached. The debacle continued with a supposed bespoke firepit and metal enclosure, which required rewelding due to poor fitting – a major concern for any future replacements. The inaccuracies didn't end there; the pavers began sinking, causing water pooling in certain areas, a problem that took a frustrating three years to address. And when they finally showed up to rectify the situation, they only completed half the job, conveniently blaming the settlement issues. Interestingly, even the half they did complete was done haphazardly, omitting essential steps like adding sand due to rain, leaving me with the task of finding another company to fill the gaps. Throughout this ordeal, Lance the sone, the supposed liaison, strung me along with promises of resolution, only to evade communication when pressed. After three years, he conveniently declared the issues out of warranty, citing technicalities in the contract. Every issue I've described has been met with frustration and disappointment. Just glance at the reviews – a clear pattern of incompetence. Avoid them at all costs; their lack of trustworthiness is detrimental to business. While I'm not one to typically leave reviews, their egregious behavior warrants a warning to others. I only wish someone had cautioned me before engaging their services. My disappointment knows no bounds; their utter disregard for customer service is appalling. I wish them well, but with a heavy heart and a fervent hope that others don't fall victim to their deceitful practices.

I was contacted by Gino on 6/4 through a Home Advisor request. Over the phone, he quoted me $2,000 for a job to replace 80 square feet of sidewalk. His price was $350 more expensive than the other contractor I was considering, but he helped me to understand the quality of the work his crew provides (and that he needs to eat steak). I ultimately decided to save some money and go with the cheaper contractor. Unfortunately, that contractor has proven to be unreliable and has not shown up to do the work. Given the circumstances, I reached out to Gino on 6/26, and asked him to confirm the price was still $2,000 that he quoted me previously. I provided him with my contact details and he called me back shortly after. He told me the price is now $2,500. I asked why it went up so much and he told me, "that was three weeks ago." He then told me, "I just got off the phone and the concrete costs $500." I guess the price of concrete was $0 three weeks ago... which is why my price went up by $500.

It went just as planned they were on time fair priced and done great work

It went just as planned they were on time fair priced and done great work

I never received a quote that I was looking for.

I attempted to reach this company through messaging on Angie's List. When I didn't receive a reply, I went on their website and completed and submitted information on their "contact us" page. It is over a week later, and I have still not been contacted (I even checked my junk email, and you know the kind of trash that goes in there). This lack of response is unprofessional.

Went very well. Gino and his son Lance were great. I had a small job for them, they showed up early and were prepared to take care of everything and more. Very honest and upfront about everything. They were readily available by call or text and were able to do everything at a very reasonable rate.

Gene worked with us to fit our schedule. The work was done within hours of start time and the grass is looking good.

From start to finish I trusted Gino's Crew to build us something great. Very happy with everything. Looking forward to this summer at our beach house!!!

From start to finish he did not skip a beat. Everything that was promised to me, was delivered. The schedule was adhered to. First they had to remove the existing patio. Took all the proper steps to protect the existing lawn. Built the new patio. Work site was well maintained. Cleaned up after themselves on a daily basis. Excellent communication. I would highly recommend Gino Panaro.

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