Blue Ribbon Exterior Remodeling

At first they were extremely professional, when we had an issue after removing the old siding the Owner/Boss came to our house and re-adjusted the estimate (unexpected problems under old siding). The new windows were installed, new siding was installed new front gutter also. Now 2-3 months later, 2 of the New Construction windows are leaking from what appears to be improper installation behind the siding, the gutter is leaking behind the facia board into the roof and into the house causing NEW damage to the house that never had problems before, no one is returning calls or answering the phone.  Rumors and I repeat Rumors from employees that I caught at WAWA in the company truck, are that the company was sold and everyone was laid off and that they are only finishing the jobs that were paid for and ignoring all warranty issues and not returning any previous customers phone calsl or going back to do any warranty work.. STAY AWAY sounds like this Professional Company has gone down the drain

They came out and gave us an estimate. They showed up on the day they said they would and finished the job in a day

Every thing that needed to be done to replace our windows was done in a very professional manner and I am very pleased with this company and the technician that performed the work. It's refreshing to have a contractor that can be trusted. Thank you Blue Ribbon for being that company.

UPDATE: It's been just over a year since we had our roof done. The work, as I stated in my review below, was excellent and the experience was great, though they weren't the cheapest quote we got. The work came with a 1-year inspection of the roof. I've been calling the company for 2 weeks and haven't been able to get ahold of anyone. I'm not sure if they're still in business or not, but this isn't boding well for follow-up work with them.

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My husband and I got quotes from several roofing companies. Blue Ribbon was the only company who came out to do the estimate when they said they would and return the written estimate on time. They were also the only company who told us that we had 2 layers of shingles; all the others said we only had 1 and would have put on a 3rd layer! We had some trouble deciding on which color to choose. Neil came out (again) and gave us a sample book and had the office give us addresses to look at different colors of roofs. He was very patient. They weren't the cheapest and we were slightly hesitant about the price, but it turns out they were well worth it.

The work was scheduled to start on the Thursday before the hurricane, on a day that we were forecasted to have rain. We were worried that they were going to just rush through the job but they decided to reschedule until the following week.

The actual roofers were there on time (no later than 8:00) and worked until almost 6:00, despite not having power. They were very diligent and honest. They found a couple of badly damaged pieces of plywood and took my husband up to the roof to show him. The flashing and weather proofing process they use is great. The house looks totally transformed and we are so much more confident in the safety of our house. I love the fact that not only is the product guaranteed for life, but that their workmanship is guaranteed, too, and that they come out a year after the job is done to inspect it. We will need to have the house resided in the coming years and I would have the utmost confidence using them again.

Overall it started fine.They did the ripoff and worked on repairing the sag over the garage.The leveling of the garage roof was terrible.I had to tell them to redo it and gave suggesstions.Finally that was done correctly and they finished installing the new shingles.
The window people came and replaced seven windows.The window crew did a great job and I was very happy with their professionism.
The gutters and leaders were installed and looked good.The posts for the porch were installed but were not right,they moved. In other words they were not mounted securely.They had no experience in replacing posts and therefore should not have agreed to do this portion of the project.
Before I made my final payment I noticed that when it rained the water was leaking in this one corner between the gutter and the soffit.I requested that they fix it.They sent someone and he put this one foot by one foot aluminium "sail" in the valley because they said too much water was coming down at this point.I pointed out that this happened if it was only drizzeling.They came back and replaced it with a smaller piece of metal.At this point they requested the final payment and assured me that if this was still a problem they would take care of it immediately.I paid them.When it rained lightly the same problem was still there.To make a long story short it took two weeks of me calling everyone in that company to get someone to come and figure out the problem and fix it.
As far as I am concerned, they blew it.I understand that there are problems in any project but I found out that if you make your final payment you have no levegage.
I worked with them through the whole project and would have been happy to give them an excellent rating if at the end they did not forget you after you made your final payment.I would also like to say that if you tell a customer people are coming at a certain time and they are delayed that you call that customer let him know of the delay.After all it only takes a phone call.  

UPDATE:  6/27/11
I received a call from the owner of Blue Ribbon after he read my report on Angie's List.He was very concerned about what he read.I explained that overall his people did a very good job and I was very happy with the end result.The problem was with the communication and their response after the job was finished.He assured me that they would implement new procerures so that this would not happen again.I believe him and therefore would like to change my rating and also say that I would now recommend them to other homeowners.

They did a fabulous job.  They came, did the job and left.  They cleaned after themselves.  They notified me when the roof inspectors would come and made an appointment for me.  All I can tell is, this was my first experience and I think they did a good job.  We had a few estimates and actually they were in the ballpark of a couple of them.  I don't think they over charged us.

 I was very happy with the job they performed.  From the very first meeting with the salesperson to the end of the installation all the people i dealt with acted in a very professional manner.   Everything was explained upfront, the final cost was what was originally quoted and there were no "hidden surprises".    I would definitely recommend and use Blue Ribbon in the future for any other major work i need to have done.

We were happy with the quality of the work, but they were a bit messy. There seemed not to be a supervisor around and it was difficult to communicate with the staff.

I called 5 or 6 companies to fix my roof that was "flapping" in the breeze. The other companies that did rolled flat roofs either never called back after leaving a message or charged too much. Blue Ribbon was professional, prompt, and reasonable. Within 4 days from calling, the roof was repaired and the cleanup was spotless - roof and yard.

They were professional. They came on time. They did what we expected them to do. We have no complaints about them. Their pricing was reasonable. We would use them in the future if we needed to.

They did a good job. They were really good at cleaning up and they did the whole thing in two days. They were really quick and it looks pretty as well. I was impressed with the quality of their work and the professionalism of the workers. I am pleased with the new roof.