Door Works

I had two garage doors, opener, and tracks installed two and a half years ago. One of the garage doors had the bracket snap when my daughter opened it. When I looked at the other door, I saw the bracket had been installed upside down and had been cut so there was only 1/8" of metal (Pics attached) It's no wonder it broke! I called and eventually got a call back from the "Manager" I asked him to come out and fix it, and he told me that it was only a 1 year warranty and since it was out of warranty he would have to charge me full price for the materials and labor. I asked if he was ok with such a crap a** job and he told me it was company policy and they usually don't install like that anymore since the company was purchased. I asked him to email me his policy and he promised he would.... of course he sent nothing. It's ironic that the company is named Door Works, since eventually you will end up with a door that doesn't.

Horrible. We chose this garage door retailer because we thought it was knowledgeable. Over & over again, we received information that was a moving target. First, we almost walked away from buying doors after a sales rep. told us that they only came in semi-gloss. We had told the sales rep. from Day One that we wanted doors that replicated our matte doors. Oh, wait, we can order doors in a matte brown color! We moved ahead with signing a proposal that comprised manual garage doors (not automatic.) Over & over again, I told the sales that we wanted a receipt of our down payment and he agreed to this. When he appeared onsite at our home to review the proposal, he signed the *proposal* as our receipt. This happened after I asked him (and he agreed) to give us a receipt. It was **only** after my husband demanded a real receipt that Door Works sent us one. After we signed the proposal with information about locks being placed on the door, we learned that the door locks that get place

Very pleased. The recommended lifters are quiet and smooth. Job was done quickly and neatly. Fair price too. I would strongly recommend to family and friends.

I purchased a garage door 3 years ago. After receiving the incorrect door and a small wait the door was installed and worked great for 3 years. Then the inside latch broke and I called for service. A service technician came out and said I provided incorrect information, and asked if I had sent them a photo. A photo of the broken part was not requested when the service was scheduled. He stated the part had to be ordered from the door manufacturer and then offered some half-assed repairs he could make like added handles in various locations, since he thought the door wold not opening smoothly. Even though it opened smoothly for 3 years. I was told I would receive a call back with the cost of the new part. I never heard from anyone. A week later I called to request follow-up information. Still never received a call. I finally called the door manufacturer who provided the name of a service rep from a different company. They came out and fixed the door in 30 minutes, the day the call was made. In hindsight I am sorry I used Door Works, as they do not stand behind their work

Quick repair and honest pricing. Thank you.

no customer service representative got back to me in more than a month. still chasing

Asked them to install garage doors and they left broken sheetrock, unfinished and broken framing, debris in the garage, nails on my driveway. Total mess. Had to hire another contractor to fix the unfinished job. Would not recommend

Job done well

Garage Door Repair: I thought they were very good.

Great experience all around, from sales (John) to installation (Tom).

48 hours between the quote and the work being completed. On time, efficient and friendly and very easy to deal with.

the staff was quick to respond. they did the job in a professional manner. the price was reasonable

Good

Great customer service! Tom, my repairman was knowledgeable and went above and beyond to make sure my door was repaired correctly. I would definitely recommend Door Works to anyone in need of door installation and repair!

They were solid and punctual

We are very happy with the service. The technician Tom was so patient and knowledgeable, and highly recommended.

Outstanding. All people from that company are a plus!

Tech was Knowledgeable and personable, pricing was reasonable. Would use them again

Good product and service

I am 100% pleased with everything. From the sales guy to the scheduling person to the installer. They were professional, pleasant and provided a fair price.

Satisfying.

Garage door opener stopped working Sun night ... New wifi opener, rail, chain, sensors, remotes, keypads, etc. completely installed by Noon the next day (Mon). Service and Installation was 100%. Not much else to say!

Everyone I dealt with was friendly, professional, and on time. The answers to my questions proved to be true.

They showed up right on time and completed the installation in the time estimated. Technician was excellent.

Replied to me quickly and did the job as quick as well.