Thompson Roof Cleaning & Powerwashing

did not move ahead.

It was a pleasure working with Thompson from the estimate to the scheduling to the wash itself. The results were better than I hoped for! Soooo happy!!!

Excellent!

Work was done quickly. Cleaned everything well.

They were prompt and efficient. Offered us the additional service of gutter polishing once they were here. It was not a hard sell approach, but they gave a demo of the difference it made and that was enough to convince us. Made the job look even more professional.

did an awesome job! such nice guys too

Arrived when they said they would, performed the work they said they would, and described what they were going to do in detail

I received a return call from Ed who requested that I text him with photos of the deck as he was unable to come out and give an estimate, even though he is only one town away. I sent the photos and added in the text that I also wanted an estimate for power washing the house. I never heard from him, and approximately one week later I sent him another text. It is nearly 3 weeks and he has never replied. Very Unprofessional -- esp. for a contractor on Angie's list!! Beware!

They did an excellent job

Unresponsive. Unprofessional.

They were extremely prompt in answering me and setting up a time to come out. They did an amazing job and my house looked pristine. They didn't cut any corners. Prices were reasonable and they even offered to come back for free if the moss didn't come off my roof after a few months. You could tell they cared about their customers. Definitely recommend them!

easy process to receive a quote and schedule service quality of work and speed in which it was performed was more than acceptable employees were polite and pleasant price was in range

Ed acknowledged my request for a quote with an estimate promptly. Scheduling was easy to fix a mutually convenient date. Ed followed up to ensure the appointment two days earlier. Sebastian and Mario knocked at the door prompts at said hour afternoon. We surveyed the property together and aligned estimate to expectations. Sebastien and Mario were the coolest people given the Indian Summer of 100+ degrees of heat. Arranged some cold water with ice. They completed the work without rushing through - which is key to their work ethics! Started off with cleaning the gutter, took out unused bird's nest at a corner and spray washed the roof. Then they moved on with use wash / siding / windows. As I saw, first-hand, how the roof and hope exterior was shaping up and pavers didn't match the outlook, wished the pavers were cleaned up too. As an add-on to the estimate, the pavers were taken care of. We are truly happy with the work that Sebastian and Mario pulled off by the end of day. We did our honor in return for their work. The house exterior looks great and enjoyed our brand new patio right away. Thanks to Angie's List...Thompson is a great find. We wish them good luck and hope they would be around for a long time...my next call for similar work will be to them. They are easy to do business with.

Sebastion and Mario arrived promptly and explained everything thoroughly to me and my neighbors who were getting their homes power washed as well. They walked us thru process, explained expectations and then began the task of cleaning all three homes. They worked fast and were spot on with the results! I could not have been more pleased with results and my neighbors were happy as well. I recommend this company without hesitation!

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Sebastian and Mario arrived promptly and did an excellent job washing our large house, pool deck/patio, walkways and retaining wall. Important side note: When the gentleman came out for the estimate, he actually told me the roof didn't need cleaning. How refreshing is that? I didn't know better and would've overpaid had he not been honest.

As it turns out, he underestimated the amount of time it would take to clean everything, so the $650 price (plus tax) should've been higher to account for the actual time it took. The guys did not ask for more money or take any shortcuts. I did pay them a little extra b/c I thought it was the right thing to do, but again, they did not ask or act as if I owed them anything. We just got to talking, as I knew they were there a lot longer than scheduled. 

Bottom line:  Professional workers did excellent work at a fair price. I would use this company again, and I have no hesitation recommending them to others. I'm just sorry I didn't write this review a year ago! 

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The crew arrived on time. This powerwashing is apparently a two part process, first part spray the house with a detergent type solution, second part rinse it off. Because an exterior electrical outlet was not protected during the first spray, the outlet experienced damage which tripped the circuit breaker. When circuit breaker was reset after they were done, flames shot out of the outlet slightly damaging the vinyl escutcheon surrounding the outlet. When I called Thompson, Ed was very apologetic and to be completely fair he had a service man come the next day to replace the damaged outlet with a new one. I was okay with that - things happen. However a few days later I noticed some shrubbery was dropping a lot of leaves. This was after I specifically confirmed with him that greenery would not be damaged and was assured it would not. When I told Thompson of the damage he said he would replace the shrubs in any way I wanted, either he do it, I do it or have my landscaper do it. Well, as nice as Thompson was on the phone, I'd seen enough and I wasn't going to do it myself. I want it done professionally as we are just about to put our house on the market and don't want a cheap looking job. When I gave the landscaper quote to Thompson, I got push back on the price saying it seemed to be too high and he requested photos to show proof. This I did. But now I am unwilling to pursue what I fear has started to turn into a negotiation. And since our realtor advised not replacing the shrubs as it would look worse with little shrubs we are leaving them. 
The benefit of using Angie's List is finding people who have ratings and experiences with contractors. I would be remiss if I did not add my experience.

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