SIMPLY DOMESTIC LLC

"This was a first time cleaning this home so things were "new" to us too. If we had known the circuit breaker had trip we would have left a note ... Also there were many areas in her home we cleaned that were not mentioned (the dirty wall and window sill area behind the couch where the dog appears to hang out, overhead light fixtures, windows and sills). I was very surprised to receive her call about the dog being outside and made several apologies to her being dumfounded as to how it happened.. and relived the dog was okay and nothing awful had happened."

"It's unfortunate that this client needed vent her frustrations here. It is also unfortunate that i needed to take legal measures to retrieve the payment. The invoice was submitted on October 4, 2012. For the services she requested plus the travel charge and 1/2 price for services over the 4 hour limit. This was all explained to this client on a Saturday which I took to make the hour trip to accommodate her schedule. This was documented on the "Client Contact Sheet": I also explained. I bill through PayPal which also was agreed to. At which time I asked for her e-mail address.. and she wrote it on a yellow sticky Since, this client has phoned me on several occasions during the following month of November regarding painting a room. I mention that I had submitted the invoice nearly a month ago for the cleaning service. Since I had not heard back for several months and kept submitting invoices letting her know if i did not receive payment I would need to take the necessary actions to collect.; After taking actions she phoned me at a time that was not convenient to discuss the matter. She called me back 30 minutes later ranting about the issue so, I hung up as there was no way this person was "listening". Not being of "sound mind" she calls back and left threatening voicemails, of which one was her review here. I have left her a voice mail to send me a valid e-mail address and I would submit another invoice. Although an invoice was sent with the warrant in debit she refused to pick up or sign for. I am glad to note she was happy with the service."

"This is not what the member said when I left on May 31st.. 3 months ago... Maybe she has forgotten how overwhelmed she was by the service and how clean everything was going from room to room saying "I can't believe this is my home". I cleaned and put Bona on all the hardwood flooring. Pulled out and cleaned under, behind all of the appliances in her kitchen, stove, fridge... which had not been cleaned since she had moved in was her statement... And very surprised to find that her kitchen floor was beige and not gray. The floor stemer and cleaner I use removed years of layers of dirt and still could have used more cleaning. During my service after I had thoroughly cleaned the kitchen counter and sanitized the sink and counter top. She prepared food for her granddaughter and left the mess right where I had just cleaned. I do not understand why after 3 months she decided to make such a review... But not surprising. I did exactly everything she asked and said I would clean only the insides of windows, vacuum and wet wash the tracks and sills but, would not remove the outside screens as she told me the last person had a difficult time getting them back in. So, I don't understand her complaint about the window. My price was as quoted before and after the job... and more than fair for 8 hours of not stop cleaning, ceiling to floor in every room, moving furniture cleaning under and behind and, to include cleaning ceiling light fixtures, used "Liquid Gold" on all her maple doors through the home. As this was a one-time cleaning in a home that does not follow a regular cleaning schedule. Whatever derogatory statement I made about the home was the truth and if it offended her sorry... it was only for her benefit in order to keep a clean home it has to be maintained on a "regular" basis of weekly or bi-weekly and some homes monthly is fine. But yearly??....hmmmmm makes one wonder how people determine what clean is...and after I left I knew I would not clean this house again. Sorry Member but, this is my review of how things went."

"I would not recommend these clients to any other local cleaning company. Beware of the bait and switch routine with this client. Member had divulged that another local cleaning company gave them a quote of 600.00 for the initial cleaning of their 3000 s/f ”very dirty and disorganized” home. I only spoke with Member regarding the service she was wanting and agreed to. This was: No initial cleaning charges if she was agreeing to have a regular maintainance service of a 4 hour bi-weekly service a 145.00. I said her she would be assigned a nice lady that would clean and help her in any way to get her home up to par... That, it was impossible to do this in one cleaning. (How could anyone clean up weeks of neglected housekeeping in one cleaning?). As Member agreed w/ me, she would take it in bits at a time at her discursion with her new cleaning lady/helper. I e-mailed Member a list of the cleaning duties and project of housekeeping and for her to decide which projects or cleaning tasks she need first. On the helps first day arriving @8 Member called around 10:30 to say she did not think the helper would get through the house today. As I explained again, the home was neglected for such a time that it would take a couple of times to get it cleaned up and organized. But I offered to come by and give the helper help. I arrived around 12:30. What a scam these people were... Once we dug in vacuuming tons of dog hair, cobwebs, cleaned the main areas, bathrooms, kitchen...even made the bed in their son’s bedroom. And, from what the helper said about the master bedroom and bath... That should have been the whole 4 hours as I understood it... but the helper figured this was the first time and would be coming back... We left there close to 5:00...as I postponed my next job to the next morning I had scheduled for 12:30… After I received payment (145.00) through my PayPal service... the bi-weekly service was immediately cancelled. I was so tempted to phone Member...but I “zipped “it... And now have my chance to air my laundry... So, I would say these ”cons” got nearly 12 hours of cleaning service (4 hrs. by the her helper and double time with the helper and myself @ 145.00… I say they got a bargain and are now on the blacklist of all the local cleaning services and now on Angie’s List... Thank you for taking the time to read this I have found in this business that what is clean to one person is not necessarily clean to another... and I do have to defend my reports. Thank you again... d"

"Member did not mention on the first “Bi-weekly” cleaning I deducted the deposit and the overcharge of the service that the "partner" had charged. I was also unaware that they were putting the house on the market, as their first cleaning was an endless collection, of months of cobwebs, dust and dog hair, a buildup of soap scum in master shower which took two scrubbing to get it to shine. I had done the first cleaning a few weeks just prior to the sale of the house...(remember this was a bi weekly schedule) which I thought was strange that after I had done the first time major cleaning the house was on the market which sold very quickly... possibly due to my detail cleaning jobs I do . Also to mention I had tried to use their vacuum on the upstairs level... to say the least it was so clogged w/ dog hair and dust it had no suction. So, I cleaned that too for their use. So whatever cleaning Member did was minimal... and had the use of a vacuum that worked properly. Sorry Member... I had to tell my side too..."