Majestic Awning

Start to finish everyone was professional, easy to contact, punctual and the job was done as promised.

Great they did a wonderful job would recommend

They never returned my call or sent me a quote. Upon my follow up call I received an email as follows: "Since Bill isn’t in the office today, I’m responding to your message on his behalf. I was told that we’ll have to pass on this job." No explanation, no phone call, no courtesy.

Chris was very responsive -- he answered my first message within 20 minutes -- very knowledgeable and the price was fair. Would definitely use this company again.

So far, it has been a pleasant experience dealing with the company through their sales rep, Gary Tumminelo. Was a little bumpy getting everything scheduled, but once things were set up, it went very smoothly. I am very happy with the work. Solid, professional company. One minor note: I have been waiting a while for them to come back to make a small adjustment. Follow-up could be better.

They were on time. They were easy to talk to. They performed in a business like manner. They were very pleasant. They were done when they promised they would be. They did a very good job. The price seemed high but I have nothing to compare that too since this type of thing is done once every 20 years.

They were fine. The price was fine. Their quality was good. Two people came out and it took them about two hours to complete the job. They were very nice.

Just installed today. Excellent work crew. Very professional. To early to review the product but awning was delivered on time and as promised. Impressed with customer service

Everything went very well - sales rep was very professional and nice, and came back for a second visit for me to change my mind on the fabric; and the installation team did a great job - until I got the warranty papers, which did not match what I was told by the salesman; suddenly there were prorated fees for labor if the motor stopped working within 5 years, no mention of lifetime stitching repair warranty, and I was to take part of the awning off and into my house before winter every year and then reinstall it in the Spring to avoid problems - no way!! So I called the company before paying the 50% remainder due on installation and, to their credit, I got an email promising me in writing exactly what I had been told when I signed the order form; so all is good and my new awning looks and works great! I just wish their written warranty paperwork had matched the promises I was made by the salesman so I didn't need to hold up the installers while I waited for written confirmation of the deal I was originally promised. So long as you read the warranty papers carefully, I would recommend them to anyone wanting a new awning installed.

When I called the office I did indicate I?m looking for a re-fabric and perhaps a re-install as the awning we have is old and the arms were weak and the fabric was dirty. Someone came out, for about less than 15 minutes, and inspected the awning and immediately said maybe I could use a new awning because it costs ?x? and it may not be worth it to reinstall the current. I said I?m basically looking to fix it for now and maybe next year or two I?ll buy a new one. I could tell he didn?t like that and simply said he?ll ask at the office how much it will be to reinstall and they?ll mail me an estimate. Nothing came back of course. I just the office and located the sales person and told me they can?t do anything with this awning because they don?t have parts for it as it is made by a different manufacture. I just wish they tell you if they have no interest in your business upfront and save me all this nonsense. I am perfectly willing to accept statements such as: ?hey we?re busy? or ?this is not what we?re looking to work on now?.