LO CHIATTO PAVING & MASONRY CO

We had our driveway widened and our front walkway completely redone and were very happy with the job at first. After a while the stones started coming loose and when someone stepped on one of the corner stones on the walkway the entire thing flipped up. We have been contacting LoChiatto for MONTHS to come and repair this so someone doesn’t get hurt on our property. They’ve ignored all emails and phone calls and put us on a “repair list.” When I called to follow up today after not hearing back for 3 months, I spoke to an incredibly rude woman on the phone whose nasty, condescending attitude told me all I need to know about this company. They WILL NOT stand by their work. And no, lady, I’m not asking for free repairs. They do a quick and shoddy job and never want to deal with you again. Would not recommend.

work was okay,Did not come back for customer concern

I would highly recommend LoChiatto Paving. Vito and his team did my Driveway Apron, Curb & gutter and Walkway. They did excellent job. The best part was that he was supposed to replace only 2 pieces of walkway, but he replaced entire sidewalk without charging me anything extra! I was not even home and when I asked, he politely said it was crooked and did not look good, so I just replaced the whole thing. They do get busy, so be patient. It took them 6 weeks to put me on schedule and get the job done, but they did it right and better than I expected. Thanks for the job well done.

unknown

We noticed after the summer that when it rain, the water goes into our garage. Upon further inspection, we noted that the driveway is sloped into our garage and the water flows in. They were contacted numerous times and finally in November 2011, someone came out and said they would return to check evelvations and get bact to us on what they would do. No one came .......we called again and again and were told they could not do anyhting over the winter so we waited until spring. Calls were never returned so we started calling on the owners cell phone. we called over and over and we were told they would fix it. As of today, 9/18/12, they still have done nothing.



UPDATE AS OF 5/11/13- THEY DID RETURN ONLY AFTER I REQUESTED A QUOTE FOR ANOTHER JOB. THEY WERE GOING TO PUT PAVERS IN THE DRIVEWAY AT THE GARAGE DOOR AND RAISE THE BLACKTOP TO SLOPE AWAY ANY WATER.  THEY INSTALLED THE PAVERS AND WATER NO LONGER RUNS INTO THE GARAGE BUT THEY DID NOT RAISE THE BLACKTOP AS THEY SAID TO SLOPE AWAY ANY WATER.  AS A RESULT, THE WATER NOW POOLS IN FRONT OF THE GARAGE DOOR.  I CALLED AND THEY DID NOT RESPOND UNTIL SOMEONE MUST HAVE TOLD THEM ABOUT THE ISSUE FROM ANGIES LIST.  THEY CONTACTED ME ABOUT REMOVING THE REPORT FROM ANGIES LIST AND I ASKED THEM ABOUT THE POOLING OF THE WATER AND I WAS TOLD THEY WOULD COME OUT TO REVIEW THE PROBLEM........A MONTH LATER THEY STILL HAVE NOT COME OUT OR CALLED

Went fine. One separator was a bit high after the slabs dried. I pointed it out and that same day it was corrected.

While LoChiatto Paving arrived on the date scheduled, they arrived much earlier than expected (approximately 6:45am, which was 1 hour and 15 minutes earlier than the town allows) and began excavating the old driveway.   They should have advised us in advance so we didn't have to scramble.   They did complete the first phase without any apparent issues and installed the Belgium block borders as ordered.  We were told the site had to settle for two weeks before they could return and complete Phase two.  When I arrived after my workday, I noticed  the block on one side of the driveway were not as vertically straight as the other side and more or less tilted to one side - not by much but very noticable.   I called the salesman to inquire about this and was told the blocks would straighted after paving.   On 12/3, the crew returned and completed paving.  However, the blocks did not straighten as I was advised.    This was disappointing.   Some people might not think this is an issue but I believe it's due to  poor attention to detail.  I was also interested in (and had received an estimate for) rebuilding a walkway and backyard patio but decided to postpone that project.  While their price for the patio work was competitive, I decided I would find another provider due to the quality issue I experienced.