Kens Plumbing, Aaron Sewer, Casper Heating
About us
Ken's Plumbing and Drain Service is a full service plumbing and drain cleaning company operating for over 36+ years. We offer many regular and specialty services so we can take care of any residential or commercial problems from start to finish. We are licensed with the state of New Jersey, insured and bonded. Same day service in most situations. We offer 24 hour emergency services. DBA "Aaron's Sewer Service" & "AAA All Service".
Business highlights
Services we offer
Boilers, Etc., Fixtures, Jetting, Plumbing, Sewer Line Cleaning, Sump Pumps, Video Sewer Inspection, Water & Gas Pipes, Water & Sewer Main Replacements, Water Heaters
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 9% | ||
| 3% | ||
| 1% | ||
| 1% |
"[Member Name Removed] We're very sorry to hear this and unfortunately the emergency was out of our control. We were persistent in following up and trying to find a day and time that worked for all parties. We provided a discounted price for the vanity and faucet although this was not our responsibility. We apologize that the job took longer than expected and encourage you to please give us a call if you have any further concerns. Thank you."
Had used Ken's plumbing for a few jobs around the house.
1) Snaked a sewer drain pipe - March 2014. Simple job, showed up on time and completed based on estimate provided.
2) Replace exterior hose bib - Sept 2014. Straight forward, showed up on time and competed based on estimate provided.
3) Identify and fix leak coming from 2nd floor - Sept 2014., This is where the issues began. Claimed to have found and repaired leak coming for hallway bathroom on the 2nd floor. "fixed" and charged for repair and left. Leak continued ... they identified, fixed and charged for something that wasn't broken.
End up identifying the leak on our own (Jacuzzi tub in the master bath) and turning off the water supply to the tub.
4) Replace another exterior hose bib - Sept 2015 Straight forward, showed up on time and competed but cost was higher than estimated due to "complexity".
5) Master bath Jacuzzi - Sept 2015. We had done the hard part in any leak repair ... we identified the source of the leak for them. And since they were replacing the hose bib had them repair the leak in the Jacuzzi tub. They failed at the repair. And, when I say failed they made it worse. I have videos of water pouring down to the 1st floor kitchen and into our new (at the time) subzero fridge. Had sheet rock ceiling damage, subfloor damage and had to have a tech come out to clean/dry out the fridge which just took a shower. Called Ken's plumbing back and they came back to fix it for real this time. Failed again. Supervisor from Ken's plumbing then came by to take a look at what happened (funny thing was that he was wearing a t-shirt from another plumbing shop). First he didn't believe us when we told him what was repaired - though his guys did the repair and I am sure he did ask them. Then he said he definitely knew what it was this time around ...
The incredulous part was that not only did he want to charge more to fix something that they had "already fixed and charged for multiple times" he didn't want to pay for the water damage that they caused.
Would not use again and would not recommend based on experience.
"Thank you for your positive feedback! We are happy that you were satisfied with our services and hope you call again in the future."
"[Member Name Removed] purchased a service on Angie's List Storefront. He stated he had an unidentifiable sewer smell. The situation had been going on a few years. During our phone conversation, he stated the smell was only apparent when the heat or AC was on. We informed him we cannot repair HVAC systems, only plumbing. He insisted we come and have a look to determine the origin of the smell, since he felt maybe he had a cracked sewer pipe. Our technicians arrived at 8:45 for a 10:00 appointment. They inspected all plumbing fixtures and checked all piping. All sewer pipes had plugs and all plumbing ran well. There was no smell detected from the plumbing system. At that point, he turned on the heating system and our technicians did detect a smell. Our technician put a video in the vent to see if there was any water in the ducts. There was no leak in the heating system ducts. After we exhausted all possibility of any plumbing issues, we referred him to a HVAC specialist. The next day the customer called to inform us he felt the fee was too high. Since it was purchased through the storefront, he had paid for an hour of plumbing service. After we received the payment from Angie's List, the office then credited the difference between a plumbing and service charge fee. A check was promptly sent reimbursing him. Our plumbers do carry foot coverings on their vehicles and at a customers request they are worn. Had the customer asked our technicians, they would have happily put the booties on. We are very sorry [Member Name Removed] was dissatisfied with our service, however we feel we did everything possible to make [Member Name Removed] happy."
It seemed like a small and simple job to do, but I got a quote from another company, which was atrocious.
I called Ken's plumbing from Angie's List and scheduled the work. They gave me a quote over the phone once I described exactly what I needed. I had to schedule the work with the water company, since they had to shut off the street supply. Ken's team arrived on time, with towels and bucket and parts and completed the work in about 45 min. They explained the work and also turned the street supply back on.
They were quite friendly and had a local office too.
Overall, I'm quite satisfied with their work and have referred them to some of my neighbors.
Licensing
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FAQ
Contact Information
1606 Route 27, Edison, NJ 08817
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