refrigerator.I had one of the most disappointing and frustrating experiences with RJ Appliances NJ INC during a recent repair of my Miele refrigerator. When the technician first came to inspect the unit, they claimed to have done a full diagnostic and gave us a final quote of around $1,000 (after tax). We agreed, thinking everything had been properly assessed. But when they came back to do the actual repair, the story completely changed. They suddenly “discovered” that the fridge door wouldn’t close properly and said we would need to replace the entire door — for several thousand dollars! After we refused that ridiculous suggestion, they said they could “repair” the door instead, but only if we paid an extra $850. At that point, with the refrigerator already taken apart, we had no real choice but to accept. This whole process felt misleading and unfair. If the technician really did a full inspection, how did such a major issue appear only later? It seemed like a classic case of bait-and-switch pricing — quoting one number and then inflating the cost after we had already committed. We expected professionalism and transparency, especially since RJ Appliances is associated with Miele service. Instead, we were left feeling pressured, overcharged, and deceived. ⚠️ Warning to others: Be extremely cautious before agreeing to any quote from this company. Make sure everything is documented and confirmed in writing before you proceed. Very disappointing experience — definitely would not recommend RJ Appliances NJ INC.

RJ Appliances was the first to respond to our request. They were very easy to work with and professional. The job was handled and completed within 3 days, and only took that long because they needed to order a part. I highly recommend RJ Appliances.

I am not one to write stellar reviews these days but this will be an exception. My refrigerator was no longer keeping cold and ice cream was soup in the freezer. Did not have a known solution so I searched on Angi which came up with 4 options. Russell (RJ Appliance Repair) was extremely prompt in replying to my needs and was very professional and seemed honest so I figured I would try until I had a reason to move on. Russell came out and gave me my options and I decided to get a new one which was a bit of a challenge due to space requirements. I had a new one installed and found Russell to be awesome through the whole process. He was very prompt, professional, friendly, honest and informative through the whole process. If anyone needs help with appliances, please stay local and with a family owned business and call Russell. I cannot thank him enough and rate his services very high. This is very rare in today's world. You get what you pay for...... All said Russell gets 5 plus stars. Hope this review helps Russell and anyone reading it. Win Win!

They fixed it quite quickly, gave me some advices about maintaining the machine and what might cause the issue in the first place. Did not make a mess at all. They are also very perlite and respectful, even take off their shoes when they observed that we did not wear shoes in our home).

It went ok.

$700 I paid for washing machine dryer and now I got to call them again. The problem is that i am in California and my property is in New Jersey and they are taking advantage of this. I am very dissatisfied.

Russell is an incredible person and business owner. He is so polite and helpful over the phone and very professional when it comes to scheduling and following up. He knows a lot about dishwashers and was super helpful and reasonably priced. I will use him again and again for any appliance issues moving forward.

Excellent job I'm very happy

great and fast. Not cheap.

This is a supplement to my earlier review. To Russell’s credit I raised my concern- not about the quality of the repair which was excellent, but the price. He offered a partial refund which was much appreciated. I am amending my review based on his promise to do so.

Excellent repair service company. Diagnosed, repaired, put back together in less than a half an hour. Very reasonable price too

He was great! He got back to within minutes of my request and was able to fix my washing machine. He saved me from having to buy a brand new one. I would definitely recommend him!!

After searching for a long time I finally came across edgewater appliance and was relieved that they had good reviews on Angie's list. However, the good story stops there. The repair man came out promptly, same day, and told me my issue was a clogged drain. He cleaned it up and said if after two weeks it fails again the back panel would need to be replaced and it would cost $390. I paid $180 for the defrosting and he left. This ended up being a complete misdiagnosis of the problem. Trusting my gut, I decided to call Samsung directly and they came out and told me it was a faulty bi-metal fuse, a very cheap part. I don't think this guy even really diagnosed the problem. I am out $180 for no reason, luckily I was smart and I didn't spend more but easily could have.

Russell was very friendly and recognized the problem immediately! He said the canister hadn’t been changed and thus ice was not being made! Also, there was an ice cube blocking something! In either case he said if it was not producing ice in 48 hours to call him. It started working within 12 hours! I was so happy not to lay out more money! And....Russell called me to find out if everything was working!

Very good defective dryer timer was replaced.

Russel was great! I called on Monday, and he came on Tuesday and fixed our fridge. Was a bit more expensive than expected. But he had all the parts with him and fixed it all on site in about an hour. Was worth it.

Ovens need to be replaced, one needs new control panel

Super!!! Fast, friendly and extremely professional. Customers could not hire a better service provider

Went very well. No complaints.

Came and fixed it :)

Maintenance guy came out the same day us we called. He was friendly and worked fast. Highly recommended ?

Prompt service- the next day Fixed problem

They replied very quickly We scheduled an appointment via text Showed up on time with mask and shoes covered Did a great job, would definitely recommend

They were able to quickly schedule an appointment with me the next day. They were prompt, assessed the problem and made the repair. So happy to have my dryer fixed.

Technician diagnosed the problem & Fixed it in a very timely manner.