Phoenix Home Improvement & HVAC, LLC

Very polite and respectful young man. Was prompt and courteous. Just felt the cost of the service was way out line for the result and time spent. I wanted a clean professional looking result, but ended up with something I would describe as DIY.

Thomas contacted me and gave me an estimate. He arrived 30 minutes before the time we had scheduled and I he was extremely professional.

I made a call at 10;30 and was told they would be here between 12:30 and 13:00. The representative arrived at 12:32. Amazing! At first the unit would not make the noise that had prompted me to call. However, Tom took the time to wait until he heard what I was talking about. The problem was not something that could be remedied because it turns out that it's an inherent quirk with heat pump equipment.

Tom called to confirm the appt. then called again when he was on his way. Diagnostic service was top notch but due to age of unit and company out of business, parts could not be found. Tom is a true Professional and although my AC could not be fixed I would not hesitate to call Tom again for other projects.

Completed many jobs over about 1 year including HVAC and plumbing.

Tom and his crew did a great job installing three new wall mounted ac units in my condo. Professional, thorough, on time, at a good price. Highly recommended.

He did what it took to get the job done

Was very thorough with diagnostics and figured out what was causing the low-voltage short

Arrived on time. Were efficient and courteous,

The project was to remove a 24,000 BTU wall mounted A/C unit and replace it with an exact dimension/size new unit that I purchased. Tom and his associate were prompt and they completed the job in a professional manner. Thanks again.

Tom was patient, knowledgeable and professional. We had ancient air conditioning ducts that had come apart and we were not ready to replace the whole system. He must have provided 3 to 4 estimates with different options to work within our budget. He responded extremely quickly via email to our questions and requests. He called when he was running late and showed up based on call. He worked quietly and efficiently. He worked around our schedule which was complicated by emergencies. The project was completed in the time frame he estimated. The work was excellent. I would highly recommend him.

Very professional and always explains things in detail. I will recommend this pro to any one looking for a second opinion or some one to do the job.

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Made an appointment between 10 & 11am on Saturday feb 25th did not get a call back till after 12:00 noon. Not even a common courtesy to tell me they may be running late. If this was going to be my initial results I refused any additional excuses given. And chose not to extend my business with this company.

Tom showed up exactly when he said he would and finished the job the same day. I called him a week later after the install to ask him to help me with the hose to the air conditioner so the water can drain. He came exactly when he said he would and did not charge anymore money.. He has a wonderful disposition. Completely Satisfied..

The project was top notch. Not only did he consistently show up on time, but finished the project early and was willing to reschedule the final walkthrough multiple times to accommodate our schedule. Final project turned out great!"

Fast and effiecent

The expense for the project was pricier than other places I'd gotten quotes from, but for better quality and dependability. Tom arrived on time, tried his best to appease me, and got the job done speedily and without much of a hassle. He was polite and professional as well and he made sure my unit was working properly. I would definitely recommend!

This turned into a difficult installation (what home improvement project isn't?!). Tom handled the challenges professionally and didn't give up. He persevered until the unit was installed properly. Tom showed me how to use it. The remote has its own temperature sensor, which was new to me. He was meticulous in clearing debris and cleaning up the area. I highly recommend Phoenix and would call him again.

He is a nice guy, very responsible, and approachable. He explains you what he does and why. He has reasonable prices compare to other companies.